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Customer Service Branch Manager

Location:
Garland, TX
Posted:
July 24, 2023

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Resume:

DaTeece Johnson

Manager

214-***-****

adyhrt@r.postjobfree.com

*** ********* **. *******, **

75041

History of successful retail sales strategies

with a balanced focus on organizational profit and customer experience.

Revenue development and resource optimization

with over 7 years in proficient management roles for financial and surety institutions. Along with other management roles I have 12 years in leadership.

Developed relationship-building skills to maintain professional, community, charitable, and business

partnerships, associations, and connections.

PROFESSIONAL EXPERIENCE

Office Manager

Copart 2020 - 2022

Prepare Title and documents to obtain transferable titles

Issue payments to insurance companies and vendors .

Build an adequate and effective team.

- monthly training updating team of changes and state laws Interface Security

Dispatcher 2019 - 2020

Monitor CCTV with voice systems

Dispatch police while maintaining visual of store

Communicate to police live updates until they enter the store.

Complete reports and notify owners of incidents.. Branch Manager

Woodforest National Bank, Multiple Locations, TX,

2011- 2018

Manage branch personnel including training, mentoring and development; and staffing, scheduling, prioritizing, and delegation.

Address and resolve complex customer service issues and employee disputes; perform and review necessary tasks and make recommendations to upper management.

Provide guidance and participate in daily operational and sales activities to achieve customer service and business growth objectives.

Promote a positive image of the bank by developing and maintaining effective business relationships with customers, employees, retail partners, and community leaders. WORKING SKILLS

Robust practical knowledge of banking and

state DMV guidelines and regulations

Strategic mindset and strong overall business

acumen.

Excellent organizational skills and developed

critical thinking.

HIGHLIGHTS

Community Impact Grants Panel Volunteer

for United Way of Metropolitan Dallas

DFW Regional Training Branch Manager

Directed Business Building Training for

Dallas-Fort Worth 42 branch network.

EDUCATION & CERTIFICATIONS

Associates Degree in Criminal Justice

DeVry University, Dallas, TX

Diploma

Greenville High School, Greenville, TX

Security Supervisor

Securitas Service, Dallas & Farmers Branch, 2009–2011

Provided revitalization of clientele portfolio through company expansion and mitigating risk of liabilities.

Managed a staff of 15 to 20 of security guards. Oversaw and ensure staff follows company policies and procedures precisely.

Respectfully represented the company by building and upholding professional industry and political affiliations.

Developed a strategic marketing campaign targeting surrounding clients, which generated substantial referrals.



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