Cocktail Server/Bottle girl
Resume:
Cinthia Villalba
Res: 347-***-****
Brooklyn, NY 11218 adyhrr@r.postjobfree.com
PROFESSIONAL SUMMARY
Experienced and attentive worker with a positive attitude and cheerful demeanor. Track record of successful customer service with attention to detail and accurate assessment of customer needs. Effective team player and articulate communicator, adept at working with a diverse group of people and managing conflict. Dedicated to providing a pleasurable dining experience even while under pressure. Highly responsible and reliable.
PROFESSIONAL EXPERIENCE
L’AVENUE, New York, NY 08/2022 - Present
Server
●Delivered quality service by providing a warm and welcoming environment.
●Presented menus, suggested dishes, assisted in drink selections and informed customers in food preparation details.
●Communicate specific customer needs to the cooks.
●Maintained a proper dining experience, delivering items, fulfilling customer needs, offered desserts and drinks, removed courses, replenished utensils and refilled glasses.
ARLO MIDTOWN, NEARLY NINTH, New York, NY 05/2021 - 08/2022
Bartender/Server/Manager
●Overseeing team performance
●Ensuring and measuring guest satisfaction
●Inventory management
●Organizing schedules & keeping track of employees’ hours.
●Maintaining safety and food quality standards
●Develop and communicate standard operating procedures.
TWA HOTEL, Queens, NY 05/2019 - 03/2020
The Sunken Lounge, The Connie Bar, The Pool Bar
Cocktail Server/Bartender
●Maintained complete knowledge of the Bar menu.
●Performed quality service on all 3 different bars of the hotel when needed.
●Accurately recorded orders and partnered with team members to serve food and beverages that exceed guests’ expectations.
●Answered guests' questions about the history of the TWA Terminal.
●Always prepared with the right uniform for each shift for the 3 very different bar locations in the hotel.
ONE DINE, New York, NY 01/2018 - 05/2019
Server/Hostess
●Manage in-person and telephone guest inquiries, customer service requests and reservation bookings.
●Monitored dining room and guest flow to maximize table usage and minimize customer wait times.
●Prepared tables for customer use, including rearranging seating and tables to accommodate large groups.
●Took guests to their designated table, handled special requests and provided waiter information.
●Maintained complete knowledge or restaurant menu, including daily specials.
●Guided guests through the menu while demonstrating thorough knowledge of the food, beverages and ingredients.
NOMO SOHO HOTEL, NOMO KITCHEN, New York, NY 07/2017 - 01/2019
Server
●Greeted all guests’ in a friendly and appropriate demeanor.
●Staying updated on current menu choices, specialties and menu deviation.
●Preparing tables by making sure condiments were always filled and laying out napkins and utensils.
●Performed basic cleaning tasks as needed or directed by manager/supervisor.
EDUCATION
High school Diploma: 2017
Sunset Park High School – 153 35st Brooklyn, NY 11232
LANGUAGES
English: fluent (speaking, reading, writing)
Spanish: fluent (speaking, reading, writing)
REFERENCES
Jennifer David
Manny Fonfrias
Jorge Corrales
Ivan Cesar
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