Customer Service Medical Billing
Resume:
LAQUASIA FIELDS
Far Rockaway, NY *****
**********@*****.***
READY TO WORK
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
•Personal Care Assistant
Helping hands - New York, NY
June 2017 to Present
• Working in a home care environment and assisting individuals with daily activities such as using the bathroom, preparing or eating meals, executing hygiene and grooming habits, taking medication, bathing, and completing housework or other chores.
•Team Leader/Manager
H&R Block - Brooklyn, NY
January 2020 to May 2021
• Develop a strategy that the team members can use to better reach a project’s goal.
• Assign tasks to team members.
• Determine the completion timeline and monitor progress to keep the project on track and on schedule.
• Communicate clear instructions to team members.
• Manage the flow of day-to-day operations.
• Create and distribute reports to update the company on the team’s progress.
•Overnight Merchandiser
The Gap - Manhattan, NY
October 2018 to February 2019
• Planning and developing merchandising strategies.
• Analyzing sales figures, customers reactions and market trends to anticipate product needs.
• Collaborating with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time- scales.
Medical Billing Specialist
Elite medical billing Service - Brooklyn, NY
September 2016 to July 2018
• Track and maintain records of patient billing items
• Prepare and submit billings to insurance companies or other payers
• Follow up on delinquent claims and past due invoices
• Manage Medicare and Medicaid Claims
• Promote a focus on continuous improvement for all medical billing procedures
•Overnight Stocker/Early Morning S&H
American Eagle Outfitters - Conway, SC
August 2014 to November 2016
• working closely with visual-display staff and department heads to decide how goods should be displayed to maximise sales.
• controlling stock levels based on forecasts for the season
•Front Desk Receptionist Manager
Nyc dental family care - Brooklyn, NY - I
May 2014 to July 2016
• Compile and record medical charts, reports, and correspondence.
• Interview patients to complete insurance and privacy forms.
• Receive insurance co-pay payments and post amounts paid to patient accounts.
• Schedule and confirm patient appointments, check-ups and physician referrals.
• Answer telephones and direct calls to appropriate staff.
•Engagement Specialist Supervisor/Call Center
STARTEK - Myrtle Beach, SC
October 2012 to March 2014
• works closely with program therapists, case managers, nurses, and prescribers to re-engage clients in services.
• responsible for writing and maintaining accurate and timely documentation related to the provision of service.
Education
Associate's degree in Liberal Arts & Sciences
CUNY Kingsborough Community College - Brooklyn, NY September 2010 to June 2012
Skills
• Customer Service (5 years)
• Call Center (5 years)
• Customer Support (3 years)
• CSR (5 years)
• Security (3 years)
• Front Desk (4 years)
• Home Care (6 years)
• Cold Calling (4 years)
• Assistant Manager Experience (5 years)
• Caregiving (7 years)
• Merchandising (5 years)
• Warehouse experience (2 years)
• Medical Coding (1 year)
• Medical Billing (1 year)
• Medical scheduling
• Microsoft Excel (6 years)
Certifications and Licenses
Security Guard
June 2018 to Present
8hours certificate
16hours certificate
Fireguard Certificate
Nys security license
HHA certified
CPR Certification
First Aid Certification
Medical Billing and Coding
June 2021 to Present
Assessments
Home health aide skills — Completed
August 2020
Providing care to patients in a home setting
Full results: Completed
Customer service — Completed
January 2021
Identifying and resolving common customer issues
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
HHA certificate
Contact this candidate