Customer Service Air & Ocean import /export Freight

Farrah Santiago

**** *. ********** ***. *******, IL 60639 Main Number: 773-***-**** E-Mail: adyhqs@r.postjobfree.com

Summary

Dynamic self-starter; Strong work ethic, self-motivated, and enthusiastic

Ability to balance multiple priorities

Strong customer presentation and negotiation skills; Excellent relationship building skills

Professional Experience

Scan Global Logistic DBA Horizon International Cargo 1/2019 – Current

Export / Import Air & Ocean Specialist

• Export / Imports Ocean Shipments: Providing quotes

• Arranging pickups with the customers & truckers. Setting up booking with the shipping line.

• Entering shipments in BoxTop. Filing AES. Filing FMC

• Creating Master instructions to provide them to the shipping line.

• Preparing all Export documentation (MBL, HBL, Warehouse transfer, Delivery Order, Pick up Order, Invoicing)

• Providing Customers with the confirmed-on board documents.

• Providing the Agents / Overseas with the Pre alert documents.

• Proving the broker with the documents for the ISF filing.

• Providing the broker with the arrival notice & documents to submit to customs.

• Issuing payments for the terminal charges / warehouse charges

• Arranging the recovery of LCL & FCL cargo.

• Export / Imports Air Shipments: Providing quotes

• Advising the customer with pickup and booking details.

• Entering the shipment in BoxTop. Filing AES.

• Creating MAWB & HAWB for Air Shipments.

• Preparing all documents (Manifest, Transfer Manifest, Shipper’s Departure notice, Labels, MBL, HBL, ect.)

• Arranging temp controlled cargo.

• Providing the broker with the documents to submit the custom clearance.

• Terminal Handling payments to the airline.

• Arranging recovery from the airlines.

• When delivery has been arranged, provide the POD & invoice to the customer.

• Discrepancy report / P&L analysis

• DG certified in Air & ocean freight

Sky2C Freight Systems 4/2017 – 4/2018

Midwest Operation Manger

• Managing the daily duties of the Export Air operations.

• Negotiating rate with the airlines.

• Making booking directly with the airline.

• Advising the customer with pickup and booking details.

• Preparing all Export documents (Manifest, Transfer Manifest, Shipper’s Departure notice, Labels, MBL, HBL, ect.)

• Providing the customer with departure documents.

• Providing overseas Agent / Consignee with complete Pre alert documents

• Tracking Shipment until time of arrival to final destination, provide customer with tracking information.

• When POD is provided, Bill the file, send invoice to customer.

• Repacking Laptops to be moved by IATA Standards.

• Creating Battery declaration for laptops shipments.

• keeping Inventory of the repacking Material.

• P&L analysis

• DG certified for Air & Ocean freight

Radiant Global Logistics: Bensenville, IL 9/2016 – 4/2017

Ocean Export / Import Manager

• Managing the daily duties of the Import & Export Ocean customer service and operations.

• Updating the Variance report to ensure all charges are correct and allocated/posted.

• Updating customer Tariffs, & SOP’S

• Updating the Profit Loss report

• Maintaining records for all ocean quotes for FMC.

• Export Ocean Shipments: Providing quote to the customers / Agents

• Arranging pickups with the customers & truckers. Setting up booking with the shipping line.

• Entering shipments in the first version of Cargo Wise. Filing AES in ACE.

• Creating Master instructions to providing them to the shipping line.

• Preparing all Export documentation (MBL, HBL, Warehouse transfer, Delivery Order, Pick up Order, Invoicing)

• Providing Customers with the confirmed on board documents.

• Providing the Agents / Overseas with the Pre alert documents.

• Import Ocean Shipments: Providing quotes to the Overseas Agents.

• Advising the Consignee of the new shipments coming in.

• Entering the shipment in the old version of Cargo Wise.

• Providing the Broker with the ISF and Commercial documents to file ISF and Custom Clearance.

• Issuing payments for the terminal charges / warehouse charges

• Providing the shipping line with the Custom Clearance release documents.

• Arranging the pickup of the cargo or container for delivery. Issuing the pickup / delivery order to the shipping line or CFS warehouse.

• Tracking Shipment until time of arrival to final destination, provide customer with tracking information.

• When POD is provided, Bill the file, send invoice to customer via mail & email.

• DG certified for Ocean freight.

AIT Worldwide Logistics: Itasca, IL 4/2015 – 9/2016

Export / Import Air & Ocean Life Science International Agent

• Export Air / Ocean shipments: Arranging pickups. Making the bookings with the airline / Shipping line.

• If the Cargo is Temperature controlled, making sure cargo is at the correct temperature at time of pickup and throughout transit.

• Advising the customer with pickup and booking details.

• Entering the shipment in Cargo wise. Uploading commercial documents in Edocs. Filing AES.

• Creating Master instructions to provide to the shipping line.

• Creating MAWB & HAWB for Air Shipments.

• Preparing all Export documents (Manifest, Transfer Manifest, Shipper’s Departure notice, Labels, MBL, HBL, ect.)

• Providing the customer with departure documents.

• Providing overseas Agent / Consignee with complete Pre alert documents

• If temperature controlled providing Shipper with Temperature report.

• Tracking Shipment until time of arrival to final destination, provide customer with tracking information.

• When POD is provided, Bill the file, send invoice to customer via mail & email. Upload the customer invoices and documents into their customer website.

• Import Air / Ocean Shipments: Receive pre alert from Shipper / Overseas Agent.

• Advising consignee new shipment is coming in. Waiting for their approval to ship.

• When approval is granted, I advise overseas to proceed with shipment.

• Create shipment in Cargo wise. Uploading all documents into Edocs.

• Provide consignee with MAWB / MBL, commercial documents.

• Provide documents (MBL, HBL, ISF, commercial Documents) to the ISF Team (Brokerage) for Ocean Shipments Clearance.

• Provide documents (MAWB, HAWB, commercial Documents) to the CHB Team (Brokerage) for clearance Air & Ocean

• Tracking shipments until they arrive to final destination.

• Arrange Terminal Handling payments to the airline / shipping line.

• Confirm with Brokerage team to advise if cargo is Custom and FDA cleared.

• Arrange pickup for Air shipment from the airline. (If temperature controlled cargo, arrange pick up with temperature controlled truck)

• Arrange pickup at the port for Ocean shipments (If its Reefer Container confirm with trucker reefer is set at required temp set.)

• If temperature controlled providing Consignee with Temperature report.

• When POD is provided, Bill the file, send invoice to the customer via email & mail. Upload the customer invoices and documents into their customer website.

• DG certified for Ocean freight.

Yusen Logistics: Elk Grove Village, IL 10/2011 – 4/2015

Export Ocean Customer Service

Entering new shipments in to Yastem and New GDS System

Transmitting data to Customs for AES filing

Transmitting data in Trade Tech for AFR for Japanese customs

Preparing documents, Master/ House B/L’s, invoicing

Arrange picks ups for the customers.

Handling Console shipments to Japan

Closing out files

Tracking and tracing to ensure freight has arrived

Entering customers data in the customer website to keep track of their shipments

DG certified for Ocean freight.

Barthco International Division of OHL: Bensenville, IL 5/2008 – 10/2011

Air /Ocean Export, Account Manager

• Prepared documentation, Master/House bills, manifest.

• Track and Traced shipments

Quoted and negotiated rates

Entered shipments in Cargowise.

Assisted customers on a daily basis.

Updated the system (AS400) with Vessel information and product information; Billed out files.

Made arrangements for freight pick ups.

Kuehne and Nagel: Elk Grove Village, IL 8/2007 – 3/2008 –Temporary Work

Air Export, Gateway Agent Office Team

Interfaced with the airlines on a daily basis.

Prepared documents for each shipment.

Contacted each destination to insure that indeed the freight has arrived.

Updated the system (Ceil) with departure details.

Closed out files.

Bax Global: Des Plaines, IL 12/2006 – 08/2007

Air Imports Operations. (Night Shift)

Assisted key customers on a daily basis. (Nike, Apple, Tyco, Panasonic)

Ensured house bills have cleared customs, before cutting delivery orders.

Confirmed proper freight on board.

Updated the system (Encore) with location and exception coding problem Master bills that did not move or cleared customs.

Inventory for each customer to ensure everything is accounted for.

Audited documents before they are turned over to the broker.

Education

Cooking and Hospitality Institute of Chicago 2000 – 2003

Completed course work towards an Associate in Arts.

Aspira Alternative High School: Chicago, IL 1994 – 1996

Diploma Received

Computer Skills

Mircosoft Office, Microsoft Word, Excel, AS 400, Cargo Wise, Ceil, Encore, Outlook, Yastem, GDS, Trade Tech, Descates, Boxtop

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