Indianapolis, Indiana *****

317-***-****

adyhqp@r.postjobfree.com

SUMMARY

Hardworking, dependable employee

with 20 years of experience in health

care and customer service. I posses

great multitasking and time

management abilities and always

looking for a way to make things

better. Devoted to giving every

customer a positive experience and

treating them like family.

SKILLS

• First Aid and Safety

• Client Support

• Knowledge of State Regulations

• Charting and Documentation

• Infection Control Procedures

• Care Plan Management

• Behavioral Management

• ADL Support

• Care Delivery

• Client Transportation

• Goal Setting

• Health Services

• Patient Care

• Healthcare

• Direct Patient Care

• Progress Documentation

• Behavior Redirection

• Appointment Scheduling

• Client Documentation

• Nutrition

Shannon Cloud

EXPERIENCE

October 2021 - Current

Direct Care Provider Anchored Care Indianapolis, Indiana October 2015 - October 2021

CNA/CNA Preceptor The Hearth at Stones Crossing Greenwood, IN Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.

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Assisted individuals in development of social skills to become integrated in community.

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• Assisted individuals in learning and developing new skills.

• Transported clients to doctor's appointments and errands. Advocated for disabled individuals to foster communication and self-expression and achieve goals.

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Maintained clean and well-organized environment for client happiness and safety.

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Assisted with client personal care needs to foster independence and well-being.g

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Acted as positive teammate to fellow employees by helping onboard new teammates at assisted living facility and nursing home.

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Conducted employee training and development activities for direct care staff via formal training sessions and informal mentoring and role modeling.

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Ambulated and transferred residents, using appropriate assistive devices and body mechanics, engaging new staff members for assistance and training.

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Developed caring relationships with nursing home patients and served with compassion and efficiency and in so doing demonstrated best practices to new staff members.

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Communicated with patients to determine feelings, need for assistance or social and emotional support.

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Documented information in patient charts and communicated status updates to interdisciplinary care team.

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Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.

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Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.

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• Answered patient call signals and signal lights to determine patients' needs.

• Provided physical support to assist patients with bathing, dressing and toileting.

• Turned and repositioned bedridden patients to prevent bedsores. Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.

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Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.

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Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.

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• Planned and served meals and snacks to patients according to prescribed diets. Assisted with lifting patients to move on or off beds, examination tables and surgical tables.

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• Safeguarded patient privacy with strict adherence to HIPAA protocols.

• Compassionate Client Care

November 2014 - October 2015

PCC/Office Manager Indiana Hearing Aid Co. Indianapolis, Indiana July 2012 - September 2014

CNA Beech Grove Meadows Beech Grove, IN

• Supplied, collected and emptied patient bedpans on frequent basis.

• Collected specimens from patients for laboratory testing purposes.

• Shaved and draped patients to prepare for surgery, treatment or examination. Exercised comatose and paralyzed patients to reduce delirium and improve physical function.

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• Managed office inventory and placed new supply orders.

• Reviewed files and records to obtain information and respond to requests.

• Used judgment and initiative in handling confidential matters and requests.

• Managed office budget to handle inventory, postage and vendor services. Implemented and maintained company protocols to facilitate smooth daily activities.

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Coordinated office activities and operations to secure efficiency and compliance with company policies.

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Elevated customer satisfaction ratings by promptly resolving client and case issues.

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Remained calm and professional in stressful circumstances and effectively diffused tense situations.

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Resolved customer inquiries and complaints requiring management-level escalation.

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Completed thorough opening, closing and shift change functions to maintain operational standards each day.

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• Produced thorough, accurate and timely reports of project activities.

• Answered signal lights, bells or intercom systems to determine resident needs. Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

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Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

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• Observed and reported unusual symptoms and changes to charge nurse. Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.

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• Assisted residents with bathing and dressing to promote personal hygiene.

• Used mobility devices to transport patients.

• Helped residents walk with or without self-help devices. Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.

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• Distributed drinking water and nourishment to residents. Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.

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• Assisted residents in preparing for activities and social programs. Exhibited compassionate care and communication regarding issues surrounding death and dying.

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Managed and maintained patient rooms, shared-living areas and nursing stations.

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Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.

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Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.

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• Supported non-ambulatory residents in range of motion exercises.

• Collected specimens, monitored vitals and maximized patient comfort to February 2009 - July 2013

Childcare Provider Shannon's Child Care Beech Grove, IN June 2007 - September 2009

CNA Lake view Manor Indianapolis, Indiana

March 2005 - June 2006

CNA Forrest Creek Village Indianapolis, Indiana

maintain optimal environment.

• Documented activities and recorded information in EMR system. Cared for children of various ages and assisted with feeding, dressing and daily activities.

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Instructed children on good sanitary habits when washing hands, using bathroom or eating.

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Used positive reinforcement and behavior modeling to instill discipline in children.

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• Sanitized toys and tables to maintain clean, safe environment.

• Secured indoor and outdoor premises to protect children. Planned and implemented engaging activities to encourage creativity and expression.

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Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.

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Communicated with parents about daily activities and any concerning behaviors.

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Guided children through engaging and productive activities to foster fun learning environment.

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• Observed and monitored children's play activities.

• Maintained safe play environment.

• Dressed children and changed diapers.

• Sanitized toys and play equipment.

• Answered signal lights, bells or intercom systems to determine resident needs. Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

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Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

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• Observed and reported unusual symptoms and changes to charge nurse. Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.

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• Assisted residents with bathing and dressing to promote personal hygiene.

• Used mobility devices to transport patients.

• Helped residents walk with or without self-help devices. Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.

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• Distributed drinking water and nourishment to residents. Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.

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• Supported non-ambulatory residents in range of motion exercises.

• Documented activities and recorded information in EMR system.

• Answered signal lights, bells or intercom systems to determine resident needs. Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

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Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

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March 2003 - February 2005

CNA Regency Place Of Greenwood Greenwood, Indiana

• Observed and reported unusual symptoms and changes to charge nurse. Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.

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• Assisted residents with bathing and dressing to promote personal hygiene.

• Used mobility devices to transport patients.

• Helped residents walk with or without self-help devices.

• Distributed drinking water and nourishment to residents. Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.

•

Exhibited compassionate care and communication regarding issues surrounding death and dying.

•

Managed and maintained patient rooms, shared-living areas and nursing stations.

•

• Supported non-ambulatory residents in range of motion exercises.

• Documented activities and recorded information in EMR system.

• Answered signal lights, bells or intercom systems to determine resident needs. Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

•

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

•

• Observed and reported unusual symptoms and changes to charge nurse. Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.

•

• Assisted residents with bathing and dressing to promote personal hygiene.

• Used mobility devices to transport patients.

• Helped residents walk with or without self-help devices. Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.

•

• Distributed drinking water and nourishment to residents. Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.

•

Exhibited compassionate care and communication regarding issues surrounding death and dying.

•

Managed and maintained patient rooms, shared-living areas and nursing stations.

•

Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.

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• Supported non-ambulatory residents in range of motion exercises.

• Documented activities and recorded information in EMR system. EDUCATION AND TRAINING

June 2023

High School Diploma

Graduation Alliance, Lake City, UT

Contact this candidate