Customer Service Account Manager

Benjamin Y. Bert

**** ******** ****** • Davenport, Iowa 52803

Phone: 636-***-****

E-mail: adyhqd@r.postjobfree.com

Career Objective

To secure a position with a company that will recognize and utilize my leadership abilities, in turn allowing for my advancement within the structure of the company.

Experience

Operations Manager April 2020 -Present

J.B. Hunt Transport Services, Inc.

Davenport, IA

Responsibilities include: managing and running the day to day operation for Alter Trading’s dedicated fleet. Optimizing the account's assets by monitoring revenue and costs through P&L analysis. Maintaining customer satisfaction via communication and relationship building with Alter. Act as a liaison with Alter to provide exceptional service and trouble-free account operation. Ensure our driver’s career growth through training and counseling. Maximizing their earnings and quality of life through balanced dispatching. Responsible for the selection, training & development of drivers. Monitor driver safety and take proactive steps to create a positive Safety Culture. Ensure drivers have completed the required periodic company safety training.

Account Manager/Account Administrator, Sr. February 2019-March 2020

Schneider Logistics

Muscatine, IA

Responsibilities include: maintain an onsite presence as a liaison between HNI Corporation’s multiple brands and Schneider Logistics’ planning, capacity and appointment teams. Drive down cost for HNI through various strategic initiatives while ensuring a positive delivery experience of office furniture for HNI trade partners. Maximize HNI’s shipment optimization through collaboration with customer solutions team and planning team. Team with HNI’s transportation team day to day to drive continuous improvement to maximize their ROI.

Account Manager November 2016-January 2019

J.B. Hunt Transport Services, Inc.

Davenport, IA

Responsibilities include: managing and running the day to day operation for Alter Trading’s dedicated fleet. Optimizing the account's assets by monitoring revenue and costs through P&L analysis. Maintaining customer satisfaction via communication and relationship building with Alter. Act as a liaison with Alter in order to provide exceptional service and trouble-free account operation. Ensure our driver’s career growth through training and counseling. Maximizing their earnings and quality of life through balanced dispatching. Responsible for the selection, training & development of drivers. Monitor driver safety and take proactive steps to create a positive Safety Culture. Ensure drivers have completed the required periodic company safety training.

Operations Supervisor January 2015-November 2016

J.B. Hunt Transport Services, Inc.

Joliet, IL

Responsibilities include: providing punctual delivery to Home Depot stores

throughout the Midwest via timely dispatch of regional drivers from Home Depot’s Rapid Deployment Center. Provide the staff at Home Depot’s Rapid Deployment and management at Home Depot stores with any track and trace information surrounding their outbound and inbound shipments. Ensure our drivers are operating in accordance to J.B. Hunt’s safety standards as well as within the J.B. Hunt customer service culture through J.B. Hunt’s “driver dedicated” philosophies. Foster our driver’s career growth through training, counseling and maximizing their earnings through quality dispatching.

Assistant Delivery Coordinator July 2013-October 2014

Cory Home Delivery

Bolingbrook, IL

Responsibilities include: providing punctual, friendly and safe white glove home delivery service, while instilling the Cory promises and values. Ensure that the Cory contractors provide daily client and consumer satisfaction, through coaching, ride along evaluations as well as safety and compliance. Allow for a premium consumer experience via teamwork and relationships with our client’s customer service center as well as all personnel at points of sale.

Logistics Coordinator May 2012-June 2013

Kane Is Able

Romeoville, IL

Responsibilities include: providing punctual, efficient and damage free handling of the inbound and outbound shipments of Kimberly Clark products. Ensure safe, expedient and secure shipping via work assignments provided to our warehouse staff. Maintain the KPI standards through timely and properly prepared loads destined to retailers. Maintain the trailer inventory to allow numerous carriers to achieve the common goal of optimal service to Kimberly Cark and their consumers.

Logistics Coordinator August 2010-May 2012

Syncreon

Addison, IL

Responsibilities include: providing customer with optimal service, by meeting and exceeding established service levels for on time pick-up and delivery. Provide customer with shipping rate quotes, updated shipment information and inquiries regarding client inventory. Proactively seek improvement of service levels and resolution of service flaws.

Operations Supervisor August 2009-March 2010

Diakon Logistics

Romeoville, IL

Responsibilities include: Enforcing the policies of our customer, Sears Home Delivery, with the Diakon owner operators to ensure optimal customer satisfaction, via home delivery and installation of appliances. To include owner operator recruiting, as well as settlement of in-home damage claims with customers who have suffered property damage because of delivery negligence.

Account Manager/Crew Supervisor September 2006-September2008

Keystone Crews, Inc.

Westmont, IL

Responsibilities include: Ensuring production in the subscription sales of the Chicago Tribune, Chicago Sun-Times, Aurora Beacon and the Elgin Courier News. Overseeing crew supervisors in the Aurora and Elgin markets. Acting as a liaison between circulations director of the newspapers and Chicagoland Crew Company's owner.

Operations Manager August 2004-September 2006

TNT Logistics, N.A.

Melrose Park, IL

Responsibilities include: Enforcing the policies of our customer, Sears Home Delivery, with the TNT Logistics owner operators to ensure optimal customer satisfaction, via home delivery and installation of appliances. As well as settlement of in-home damage claims with customers who have suffered property damage as a result of delivery negligence.

Independent Business Owner June 1994-August 2004

Medical Movers, Inc.

Downers Grove, IL

Responsibilities included: supervision and training of all employees, invoicing, maintenance of equipment, establishing and maintaining all operating authority and regulations, nationwide delivery and retrieval of nuclear imaging systems.

United States Marine Corps Reserve May 1988-June 1992

B Company 4th Light Armored Infantry Division

Fort Detrick, Frederick, MD

Field Radio Operator

Veteran of Desert Shield/Desert Storm

Winner of: National Defense Service Medal,

Sea Service Deployment Ribbon

Southwest Asia Service Medal

Education

North Central College December 2009

Naperville, IL

M.A., Leadership Studies

Mount Saint Mary’s College May 1994

Emmitsburg, MD

B.A., Sociology (Criminal Justice)

College Extracurricular Activities

Resident Assistant August 1990-December 1991

Member, Organization of Student Cultural Awareness

Member, Indoor/Outdoor Track and Field Team

Interests

Golf, gardening and reading

Technical Knowledge

Experience with Microsoft Office Programs, AS 400, Cuberoute, SAP, Warehouse Management Systems (WMS), Lotus Notes and Asset Management System (AMS), Host, Freight manager, OTM and EBS.

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