SUSAN DIPIETRO

***** ***** ******** ****, **** Zurich, IL 60047 • Home: 224-***-****•

adyhqb@r.postjobfree.com

Professional Summary

Service-oriented Account Executive who delivers high quality customer service by accurately assessing client needs and recommending the most useful policies and products.

Skills

Team Management

Client Relationship Management Identification of Coverage Gaps Business Development

Long Term Industry Relationships Long Term Client Relationships Comprehension of Complex Insurance Principals

Exceptional Leader with talent in sales, marketing and negotiation skills with decision makers at many Levels. Technically savvy. Demonstrated ability to expand opportunities with existing client base.

Outstanding Relationship building, training and presentation skills. Intelligent, articulate and driven to succeed.

Work History

Account Executive, 01/2011 to 12/11/20

Tower Insurance and Risk Management LLC - Lombard, IL Assisted in establishing protocols and procedures for agency start up. · Created templates for proposals of insurance and other presentation materials. Added to agency revenue by direct sales and prospecting as well as marketing new and renewal agency played a key role business development. Handled 40 client companies and brought in 7 new accounts in in a year. Commercial Lines Manager, 04/2008 to 04/2010

Dawson Companies - Naples, FL

Managed a team of 10 CSRs; Responsible for providing continuing, up to date education & training on complex insurance principles; Implemented Employee Metrics & Reporting tools, using existing agency infrastructure, emphasizing Quality, Accuracy, Speed and Productivity. Fostered and developed an environment in which departmental goals were set, communicated effectively and met; engaged individuals to promote enhancement of professional skills in order to benefit the Corporation's overall agenda. · Met with & evaluated Insurance Company Reps on a weekly basis to measure efficiency & performance for both agency and company. · Implemented Continuous Improvement Strategy for Risk Management audit procedures on high revenue accounts including current and prospective customers by reviewing and identifying coverage deficiencies and needed enhancements · Marketed New Business with a keen sense of market knowledge and negotiation of the best terms and conditions.

Account Executive, 06/2006 to 06/2008

Allied North America (AON) - Chicago, IL

Account Executive for major house accounts, maintenance of Client Relationships administered safeguarding strategies to honor retention goals of management · Conducted training on various industry subjects including the Kotecki appellate decision, the Burns decision, targeted tenders, Indemnity Agreements, and "must have" coverage in construction polices Researched & Developed new markets for hard to place risks

Account Executive, 06/2000 to 03/2008

HRH Hilb Rogal & Hobbs - Lombard, IL

Account Executive for high revenue generating accounts total book in excess of a 1.SM., inclusive of continually researching and developing competitive pricing, coverage enhancements, risk management reviews and stewardship reports. · Coordinated a captive program for a large private corporation. · Responsible for coordinating an educator's legal liability program, for the risk management arm of over 1S0 Colleges and Universities generating approximately $1S0k in revenue. This accomplishment leads to writing their property program, generating an additional

$S00K in revenue.

Assistant Vice President, 06/1994 to 06/2000

Aon Risk Services of Illinois - Chicago, IL

Worked on high revenue house construction accounts in Construction Division . Oversaw & administered feasibility studies on over 10 OCIPs/CCIPs handled by the team, with emphasis on streamlined profitability & communication of results to the sponsor. · Maintenance of Client Relations by obtaining knowledge of their business as well as their confidence that both exceptional coverage and pricing negotiations were taking place on their behalf. · As an Aon Charitable initiative, volunteered for two years to teach Microsoft Excel & other basic computer skills to under privileged job seekers.

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