Human Resources Customer Service

PEGGY J CLEVELAND

**** ******* ***** * **********, AL 35214

205-***-**** w ************@*********.***

PROFILE: SEASONED HUMAN RESOURCE PROFESSIONAL

Outstanding track record of customer service excellence and a cordial, professional and thorough HR Coordinator plans, organizes, and prioritizes work to meet the needs of employees in accordance with high quality standards and deadlines. I am responsible, ethical, and a team player. I am a natural organizer and technically astute with solid analytical and problem-solving skills. I have excellent computer skills, including Microsoft applications, Nextgen crystal reports and Searchsoft.

EDUCATION

ALABAMA A&M UNIVERSITY – NORMAL, AL

BACHELOR OF SCIENCE, MAY 1992

PROFESSIONAL EXPERIENCE

Anniston City Schools – Anniston, AL

Contract HR Specialist

October 2021 – October 2022

Assisted with the development of the inaugural Human Resources department, including the implementation of the Applicant Tracking System (ATS) and electronic recertification process. Streamlined the school district’s strategic HR vision to enhance institutional development and employee relations for 220 employees.

Implemented district-wide hiring fair to increase the candidate pool of highly qualified diverse candidates

Drafted the school districts’ first employee handbook

Incorporated high-end, self-service technology, including the GT10 face recognition time clock, to enhance employee relations and data collection programs

Designed recruitment and employment processes to enhance employee retention, diversity and inclusion initiatives, and training plans

Counseled business leaders on strategic staffing, financial and compensation analysis, benefits administration, and performance management to increase cost savings

Birmingham City Schools – Birmingham, AL

Coordinator of Human Capital

February 2018 – September 2021 (Retired)

Managed human capital planning and staffing over 2,0000 employees for Birmingham City Schools in order to align organizational needs with highly effective human capital. Facilitated and managed all aspects of the employment life cycle including recruitment, selection, onboarding performance management, labor relations/compliance, and the assignment of faculty/staff to BCS worksite.

Ensured employees meet the requirements for various certifications

Managed and optimized annual staffing processes

Managed the HR Analyst and other support staff in providing day to day support for employees

Ensured that BCS complied as it relates to federal and state labor laws

Conducted onboarding meetings for new hired employees

Provided various reports for HR Officer and Instructional Leaders

Managed online renewal portal for BCS

Managed searchsoft system where employees applied for jobs in our district and administered request to hire applicants

Birmingham City Schools – Birmingham, AL

Human Resource Analyst

September 2013 – February 2018

Performs analytical support work in areas such as state and federal compliance, employee compensation, staffing and cost center analysis, online applicant tracking system, employee time management system, Nextgen, substitute employee management system, analyzes and prepares data reports.

Create PAFs (personnel action forms) for monthly board meetings with no errors

Submit monthly new hire report

Check backgrounds/certifications on a regular basis

E-verify new employees to BCS

AESOP

Perform salary research from employees

Analyze LEAPS report from ALSDE

Provide strong support to HR Coordinator regarding staffing and certifications

Assist with the certification renewal process yearly

Birmingham City Schools – Birmingham, AL

Human Resource Data Entry Technician II

September 2011 – September 2013

Responsible for processing employee information and maintaining employee records in the Birmingham City Schools Human Resources Department.

Assisted in the design systems, modification and/or system development.

Prepared statistical summaries and basic special reports for the Human Resources Department.

Assisted other staff in reviewing, verifying and entering employee personnel data into the Harris Solutions (Nextgen) system.

Assisted in conducting basic requirements, analysis, and documentation, testing and deployment of HR, Benefits and Payroll applications, interfaces and related business processes, including maintenance, enhancements, upgrades and new development, as well as other subsystems.

Participated in the on-going implementation, maintenance, and reporting needs of the Human Resources Department.

Supported one or more functional client areas, e.g., Compensation, Benefits, Organizational Development, Recruitment and Staffing, Payroll and Finance.

Assisted in identifying ways to improve/reengineer processes or automate functions to improve employee productivity.

Prepared basic statistical summaries and special reports related to compensation, benefits, performance, payroll, employee demographics or other employee information.

Worked with control tables, performed annual table maintenance for year-end processing, updated tables in response to organizational change and provided ongoing audit of control tables to ensure data integrity.

Monitored hardware and software issues. Assisted in the maintenance of Harris Solutions (Nextgen) Systems and peripheral systems.

Documented processes and communicated processes to users and assist with end-user training.

Performed and promoted all activities in compliance with equal employment and nondiscrimination policies; followed federal laws, state laws, School Board policies and the professional standards.

Birmingham City Schools – Birmingham, AL

Administrative Secretary

April 1994 – September 2011

Assisted and relieved the administrative staff of paperwork and other assigned duties so that he/she may devote maximum attention to the responsibilities of their departments. Provided office and clerical support to assist with the efficient operation of the school district.

Answered multiple lined telephones

Typed letters and memos to employees and principals

Made appointments and managed timesheets

Created brochures, flyers and newsletters

Prepared for workshops and assisted during workshops

Worked on special projects

Trained in data entry

Trained in Nextgen

Typed purchase orders on McAleer System

Managed office while supervisor was out

Handled professional leave forms

Endorsements include:

“Ms. Cleveland is a very hard worker; mixing her expertise in Human Resources with her ability to interact one-on-one with employees… interpersonal skills are one of her strongest attributes.” ~ Kimberly Washington, Human Resource Director, Lowndes County Schools

“I was very impressed by the way Ms. Cleveland engages with the employees. She contributes positively during staffing meetings. Employees always leave Ms. Cleveland’s office satisfied ~ Tieasha Rasheed, Business Officer II, University of Alabama at Birmingham

Attributes include:

w Employee Relations Coordination

w Ethical Problem Solving

w Customer Service Excellence

w Analytical Problem Solving

w Communication skills

w Compassion

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