Rochelle Gladden

Charlotte, NC *****

adyhoc@r.postjobfree.com

+1-704-***-****

Authorized to work in the US for any employer

Reliable and efficient data managementprofessional with a keen attention to detail, investigative and analytical skills. Tech-savvy and proficient in data entry, invoicing, and payroll processing, utilizing multiple business applications.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Credit Financial Rep

Bank of America - Charlotte, NC

January 2023 to Present

Iam knowledgeable of financial regulations as well as demonstrate exceptional communication, analytical, and customer service skills, responding to clients' inquiries in a professional manner, providing sound financial advice to clients, cross-selling our products and services where possible, and attending various training programs as required

Field Inspector

Photo inspection - Charlotte, NC

August 2022 to November 2022

Determine if a property is occupied or vacant. Rate the property as Good, Fair, or Poor. Take photos of the property using your smart cell phone. Fill out a form on your cell phone using a downloadable app. Answer multiple-choice questions about the property condition. Independent contractors position Sorter

FedEx Ground - Fort Mill, SC

October 2020 to September 2022

Sort and load packages into FedEx vehicles; scan each package to ensure they are tracked correctly and ensure delivery; inspect packages for defects; maintain safety adherence. Mail Clerk (Seasonal)

Manpower - Charlotte, NC

December 2014 to September 2021

Responsibilities

Process and verify documents an money for Jp Morgan Chase Bank. Accomplishments

Being a fast learner and being able to process documents faster than most on my department Skills Used

Close attention to detail, team player, great communication skills, taking ownership of mistakes. Service Agent I

American Red Cross - Charlotte, NC

January 2019 to November 2020

Assist customers with all ARC requests and inquiries, and responsible for making outbound calls to recruit blood donors for hospital patients in need of lifesaving treatments; maintain confidentiality and accuracy in entering donor information and sensitivity regarding patient need. Package Handler/Sorter

TARGET DISTRIBUTING Center - Newton, NC

August 2020 to October 2020

Sort products and move individual cartons to packing stations; assist conveyor lines by box cutting and re-routing packages to proper locations; adhere to all safety guidelines and always maintaining clean and clutter-free work area.

Payroll Specialist

LiveOps - Charlotte, NC

February 2019 to February 2020

Answering calls from state of Virginia Medicaid office for employee payroll;answer questions regarding coverages, timesheet exceptions, entering leave requests, and accurately updating hours and leave balances, for the coverage period. This was a remote independent contractor position. Annual Enrollment Rep

Alight Solutions/Randstad - Charlotte, NC

September 2018 to January 2019

Answering inbound calls from employees enrolling into their annual Health and Life insurance benefits. Explain plan details to employees, adding dependants to benefits for employees, and assisting with online services enrollment feature.

Financial Crimes Specialist II

Wells Fargo - Charlotte, NC

May 2017 to June 2018

Provide customer one time resolutions on call. Investigate customer claims an secure card hold accounts with wellsfargo. Open new dispute claims and processed claims also was atm/debit card trained. Bus Driver

Charlotte Mecklenburg Schools - Charlotte, NC

March 2016 to April 2017

Ensure safe transport of students to and from school campuses daily; maintain route schedule changes; adhere to all driver/student safety practices for pickup and unloading, as well for vehicle maintenance. Customer Service Specialist

Xerox - Charlotte, NC

January 2015 to March 2016

Answering inbound calls for customers that have billing or troubleshooting issues with the devices; invoicing for new devices and repairs; explain billing and handle account modifications- add and remove services/features; dispatch service calls for technical issues unable to be resolved via phone; escalate issues needing immediate resolution; accurately enter service and parts numbers to efficiently manage and follow up on out of area service requests.

Education

High school diploma

zebulon b vance - Charlotte, NC

2003 to 2005

Skills

• Adp Payroll (Less than 1 year)

• Ultipro

• microsoft office (7 years)

• Mail Clerk (5 years)

• Data Entry (7 years)

• Customer Service (10+ years)

• Call Center (7 years)

• Customer Support (7 years)

• CSR (7 years)

• Customer Care (7 years)

• Typing (10+ years)

• Mail Room

• Mail Sorting

• Sorting

• Excel

• Microsoft Word

• School Bus Driving

• Workday

• Employee Orientation

• Kronos

• Benefits Administration

• Human Resources

• PeopleSoft

• SAP

• Bus Driving

Certifications and Licenses

CDL Class B

Present

Class B CDL

Organization skills

January 2006 to Present

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