Customer Service Front Desk
Resume:
Jennifer Bain
McAlester, OK *****
********.*******@*****.***
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Dollar General - Krebs, OK
September 2021 to Present
• Promoted to Assistant Store Manager
• Managed nightly register, cash and sales totals
• Supervised associates, team members and clerks
• Managed store operations
Laundry Attendant
New Hope Retirement and Care Center - McAlester, OK September 2020 to June 2021
Wash all laundry, dry and fold then put it away.
Housekeeper
Best Western - McAlester, OK
July 2020 to September 2020
Clean guest rooms.
Cashier
Krebs Korner - Krebs, OK
January 2018 to March 2020
• Opened the store
• Rang up purchases
• Counted out cash drawers
• Stocked shelves
• Greeted customers
Dishwasher
Denny's - McAlester, OK
May 2017 to January 2018
Wash and sanitize dishes. Keep my station clean. Bus tables. Cashier/Housekeeping
Riverside Autoplex - McAlester, OK
May 2015 to June 2016
Customer service, money transactions, close out accounts past due and collection, clean building. Filing. Desk Clerk
Hampton Inn and Hampton Inn & Suites - McAlester, OK December 2010 to April 2013
Customer service, check guest in and out, reservations, answer phones Desk Clerk/Housekeeper
Happy Days Hotel - McAlester, OK
June 2006 to August 2009
Customer service, night audit, check guest in and out, clean rooms, laundry Education
Some college in Business Administration
EOSC - McAlester, OK
August 2009 to April 2013
High school
McAlester High School - McAlester, OK
Skills
• Fast Food
• Customer Service
• Team Member
• Food Service
• Food Prep
• Guest Services
• Night Audit
• Laundry
• Cash Handling
• Cleaning Experience
• Busser
• Serving Experience
• Front Desk
• Kitchen Experience
• Office Management
• Cashiering
• Auditing
• POS
• Microsoft Word
• Sales
• Retail Sales
• Clerical Experience
• Microsoft Office
• Typing
• Hotel Experience
• Hospitality
• Commercial Cleaning
• Meal preparation
• Serving
• English
• Sanitation
• Cooking
• Host/Hostess
• Home Care
• Employment & labor law
• Restaurant experience
• Supervising experience
• Assistant Manager Experience
Assessments
General manager (hospitality) — Highly Proficient
February 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Highly Proficient
Customer service fit — Familiar
June 2021
Measures the traits that are important for success for customer service roles Full results: Familiar
Work style: Reliability — Proficient
June 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Highly Proficient
January 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Proficient
August 2020
Identifying and resolving common customer issues
Full results: Proficient
Scheduling — Familiar
February 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar
Medical receptionist skills — Proficient
November 2020
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Basic computer skills — Completed
August 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Completed
Bookkeeping — Completed
June 2022
Calculating and determining the accuracy of financial data Full results: Completed
Customer focus & orientation — Expert
May 2022
Responding to customer situations with sensitivity Full results: Expert
Administrative assistant/receptionist — Familiar
May 2022
Using basic scheduling and organizational skills in an office setting Full results: Familiar
Work style: Reliability — Expert
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Medical terminology — Completed
July 2020
Understanding and using medical terminology
Full results: Completed
Work style: Conscientiousness — Highly Proficient
August 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Highly Proficient
Cleaner fit — Highly Proficient
August 2020
Measures the traits that are important for successful cleaners Full results: Highly Proficient
Sales skills — Proficient
May 2022
Influencing and negotiating with customers
Full results: Proficient
Front desk agent (hotel) — Proficient
May 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Attention to detail — Familiar
May 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Work motivation — Expert
May 2022
Level of motivation and discipline applied toward work Full results: Expert
Mechanical knowledge — Completed
August 2020
Understanding and applying mechanical concepts and processes. Full results: Completed
Filing & organization — Completed
May 2021
Arranging and managing information or materials using a set of rules Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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