Customer Service Sales Representative

SIA KUPFER

**** ******** **, ******** ***, Michigan, 48382, US 248-***-**** adyhnr@r.postjobfree.com

Aggressive, self starter who has demonstrated success by driving sales growth while providing exceptional customer service. Tenacious in gaining new business, securing customer loyalty, and forging strong relationships with current customers and business accounts. Relationship building

Problem-solving

Improving efficiencies

Providing exceptional customer service

Aptitude for organization and communication

Interpersonal and public communication and a minor in business administration - Bachelor of Arts 1999 Central Michigan University Mount Pleasant, MI

Paraprofessional January, 2018 to Present

Keith Elementary School West Bloomfield Township, MI Create materials for group and one-on-one instruction. Set up visual aids, equipment, and classroom displays to aid in the delivery of the teacher's lessons. Devise, prepare, and carry out plans for activities and lessons every day. Keep track of behaviors, interventions, and outcomes. Assist teachers with classroom management and document coordination to maintain a positive learning environment. Sales Representative March, 2003 to February, 2010 TNG Worldwide Farmington Hills, MI

Used a consultative sales approach to understand and meet customer needs. Had professional interactions with customers, peers, and vendors which aided in the development of clear communication and active listening skills. Developed new business by networking with prospects and valuable customers at hair shows and salon events. Increased repeat business by providing superior customer service. Interacted with accounts, assisting in the development of long-term relationships and increasing revenue opportunities. Gave product demonstrations at salons answering questions and redirecting objections in order to close sales. Generated sales by cold-calling and closing prospects. Provided each customer with exceptional service by listening to their concerns and answering their questions. Used my prospecting skills to generate and pursue leads, as well as set up appointments and salon visits to keep existing relationships going strong. Followed up with clients to ensure quality service and customer satisfaction. Admissions coordinator March, 2000 to February, 2003 Heartland Manor Canton, MI

Was in charge of arranging transportation for patients to and from hospitals. Copied, logged, and scanned supporting documents before filing everything in the client's files. Examined departmental documents to determine how they should be distributed and filed. Educated patients and their families on proper discharge procedures. Coordinated with other internal departments and staff to keep operations running smoothly and solve both routine and complex problems. Helped visitors check in on time by greeting them and establishing the purpose of their visit. Entered data into the their software system, including payments, insurance information and health history. Checked documents for compliance with requirements and information accuracy. Double-checked that all forms/reports for each resident's admission, transfer, and/or discharge were completed correctly. PROFESSIONAL SUMMARY

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