Lunaria A. Ross

*** **** ***** ***

Canton, GA **114

Home: 678-***-**** adyhnp@r.postjobfree.com

Human Resources Specialist

OVER 20+ YEARS OF TRANSFERRABLE EXPERIENCE

• Qualified manager of staff and support personnel. Effective at implementing workforce diversity programs. Personable human resources professional versed in recruiting top employees. Proficient at developing and implementing HR plans and procedures smoothly.

• Experience in business development, staffing and total administration of corporate programs including manpower management, personnel service, and successful operation of large departments. Influential leader able to build high-performing teams and inspire staff to achieve performance excellence.

• Skilled relationship builder with an established history of earning trust and rapport with all levels of management, peers, staff, and recruits. Persuasive, solution-oriented communicator with highly effective negotiation and networking skills. Excellent oral and written communication skills.

• Highly qualified in using Microsoft Office Systems Power Suite to create and implement powerful briefings and presentations across a broad spectrum of end users from executive to entry level employees. Computer Proficiency: Microsoft Word (Office Suite); Excel, PowerPoint, Outlook, Adobe; Photoshop; WordPerfect; Internet Navigation and research. PROFESSIONAL WORK HISTORY

JSI Logistics LLC

General Office / HR Manager

• Provided manager oversight for 80+ employees. Developed proficiency in delivery and profit improvement, customer service, team member development and corporate initiative for an Amazon Delivery Service Partner.

• Led startup and grand opening for new DSP at Alpharetta Location (DGT8). Managed a team along with Ops Manager that exceeded delivery goals by up to 22%, respectively, from first year of opening and in each ensuing year.

• Developed and launched employee retention program that proved so successful in capturing qualified candidates that it was rolled out across the delivery station, improving hiring practices for an additional 10 DSP’s.

• Excelled at building and motivating management and hourly teams. Developed many entry-level associates to leadership and staff positions and quickly became one of the primary trainers of new delivery personnel.

• Improved team member engagement by providing constrictive feedback, one on one training, motivational activities and outlining individual career path for each team member.

Radiant Bank

Senior Loan Officer

• Supervised a team of five processing personnel and three MLO’s in support of a branch processing over 550 loan applications monthly in the Southeast Region

• Planned and carried out policies relating to all phases of personnel activity.

• Kept record of insurance coverage, pension plan and personnel transactions, such as hires, promotions, transfers and terminations.

• Prepared reports and recommended procedures to reduce absenteeism and turnover.

• Wrote, designed and produced Standard Operating Procedures of personnel functions streamlining efficiency and creating profitability

• Amended the existing drug policy reducing the processing time required by approximately 50%.

• Provided information on employment opportunities to potential recruits.

• Interviewed college applicants to obtain work history, education, training, job skills and advised potential recruits of career benefits offered by the bank.

• Presented formal and informal talks at civic and service organizations and student bodies.

• Bolstered recruitment efforts using competitive strategies, market analysis and effective communication.

• Revised finance Standard Operating Procedures to streamline pay inquiries, resulting in dramatic reduction of pay problems.

• Responsible for the training, guidance, professional development, and welfare of (5) administrative personnel assigned to the branch.

• Maintained database: tracking incoming and outgoing loan officers.

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EDUCATION

Bachelor of Science, Sociology/Ethnic Studies, UC Santa Barbara, Santa Barbara, Hold various certifications, Realtor Designation, and NMLS accreditation

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