Customer Service Representative

Bullhead City, AZ ***** 928-***-**** **********@*****.***

LETICIA CAMARGO

Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.

PROFESSIONAL

SUMMARY

SKILLS ● Merchandising

● Team Management

● Cleaning and Organization

● End Cap Placement

● Handling Payments

● Coaching and Mentoring

CASHIER 04/2021 to 09/2022

Circle K, 2425 Adobe Rd Bullhead City, AZ.

RETAIL COVER MERCHANDISER 12/2018 to 03/2021

Acosta, Bullhead City, AZ

CUSTOMER SERVICE REPRESENTATIVE 02/2015 to 08/2018 Kum & Go, Broken Arrow, OK

OFFICE MANAGER 06/2005 to 01/2015

Signature Sports, Laughlin, NV

WORK HISTORY

● Stocked, tagged and displayed merchandise as required.

● Worked closely with shift manager to solve problems and handle customer concerns.

● Assisted customers with returns, refunds and resolving transaction issues.

● Processed refunds and exchanges in accordance with company policy.

● Greeted store customers and discussed needs.

● Moved merchandise using forklifts, pallet jacks and hand trucks.

● Partnered with merchandising team to create and implement profitable pricing strategies.

● Updated manuals to reflect amending of rates, rules or regulations. Followed up with customers about resolved issues to maintain high standards of customer service.

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● Cross-trained and backed up other customer service managers. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

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● Utilized customer service software to manage interactions and track customer satisfaction.

● Delivered performance reviews, recommending additional training or advancements. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

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● Controlled finances to lower costs and keep business operating within budget.

● Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Monrovia High School, Monrovia, CA

Diploma, General ED., 06/1990

EDUCATION

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