GAYE T. GARVELINK

Grand Rapids, Michigan (***) **3 - 0750 adyhn8@r.postjobfree.com

Business Development Professional

Dynamic, business development and management executive with diverse, progressive experience in international corporate environments. Analytical thinker with innovative approaches to achieving performance objectives, financial targets, and critical milestones. Empathetic leader with demonstrated expertise in building and guiding teams to deliver business value to key stakeholders. Effective and articulate communicator with ability to establish rapport with individuals at all levels. Agile Project Management Process Improvement Strategic Planning C-level Relationship Engagement Sales Account Management Key Performance Tracking & Data Analysis Culture Advancement Experience

ISOFTSTONE INC, GLOBAL IT SERVICES AND CONSULTING – Seattle, WA 2022 – Current Client Partner and Account Manager for Amway Corporation

• Support Digital Asset and Content Management solution design and delivery.

• Fulfillment of Managed Services SOW for Next Gen Commerce delivery teams. AMWAY CORPORATION, DIRECT SALES - Ada, Michigan

Amway Global Information and Technology – Portfolio Manager 2018-2021 Managed the Technology Development Portfolio for MAGIC Distributor Sales Compensation Calculation and Payment System.

• Improved Defect Containment rate from 42% to 78% through automated environment testing.

• Reduced Annual Distributor Bonus calculation and payment time by 7 weeks.

• Coached Product Owners and Scrum teams to establish a cadence of open and transparent prioritization, sprint planning and retrospectives.

• Championed open collaboration and transparent communications across 12 delivery teams.

• Collaborated with Global Sales and IT Leadership to document performance metrics and business value. Amway Americas Region – Deployment Project Lead 2016-2018 Deployed Oracle EBS software solution for Order Management and Accounts Receivable/Payable Systems.

• Validated business requirements with regional business process owners and customer service teams.

• Automated Accounts Receivable calculation and validation processes which allowed the Region to centralize Shared Services to a single location.

• Delivered on time/on budget deployment of Oracle solution through high stakeholder relationship, engagement and accountability.

• Coordinated Regional Resource planning - user acceptance testing, functionality issue resolution and validation for acceptance of all deployment deliverables and work product resulting in full deployment of the solution and no major incidents during hyper care. Amway North America Strategy and Operations – Lead National Accounts Representative 2015-2016 Defined North America sales strategies and account development plans.

• Partnered with distributor leadership to create strategies that maximized business profitability as measured by increases in Distributor bonus payments. GAYE T. GARVELINK adyhn8@r.postjobfree.com Page 2

• Improved North America Product Launch testing and documentation processes which reduced product launch timing by 6 weeks.

• Identified over 73 Account Management Behavior Competencies required for Amway Business success.

• Designed Strategic National Account Manager Learning and Certification system to develop competencies in new and existing Amway Account Managers and Managers of Account Managers. Reduced training time to achieve basic level of competency by 84% (from 18 mos. to 90 days) Manager of National Accounts – Amway North America 2009 - 2015 Coached and Managed National Accounts team - generated $140 million in annual sales revenue.

• Negotiated distributor compliance with the Amway Code of Conduct and Legal Business practices which were required to mitigate litigation risks.

• Analyzed key performance indicators, devised and executed distributor strategic account plans.

• Conducted quarterly reviews with Independent Business Owners to quantify business behavior changes.

• Monitored, tracked and approved monthly and annual sales compensation and incentive awards. SPECTRUM CUBIC, INC. - DECORATIVE INTERIOR TRIM SUPPLIER, Grand Rapids, Michigan 2000 - 2009 OEM Key Account Manager

Directed all Marketing and Sales activities. Delivered year over year revenue and profitability increases.

• Increased annual sales revenue from $4 Million to $21 Million through the design of a pull marketing strategy designed to initiate demand for the technology from the OEM Design Offices down to the Tier I and Tier II Suppliers for sourcing decisions.

• Led Continuous Improvement initiatives to reduce costs and retain Ford D-Program work while maintaining 15% profitability target for the company.

• Executed Trade Show and Pattern Design presentation strategies that increased OEM-directed quote requests by 92%.

• Negotiated engineering and purchasing sourcing contracts for multi-year, high volume Automotive and Aviation customers.

Education

CSPO Certified Scrum Product Owner, Scrum Alliance, Atlanta, Georgia, 2019 Bachelor of Business Administration, Marketing/Management, Davenport University, Grand Rapids, MI

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