Medical Assistant Quality Assurance

Jonise Agella

Camden, DE ***** • 302-***-**** • ************@*****.*** • WWW: Bold Profile

Professional Summary

Detail-oriented team-leader with proven history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills

Service Quality

Visual Merchandising

Maintaining Clean Work Areas

Station Management

Manage Operations

Improve Performance

Process Improvement Initiatives

Office Management Software

Team-Building Exercises

Customer Satisfaction

Work History

Assistant Station Manager, 01/2019 to Current

Amazon Fulfillment Center

Operating balanced and efficient shift while meeting all production goals

Manage safety, quality, productivity, and customer delivery promises

Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives and ensure Operational Excellence

Coordinate physical and virtual workflows of orders and materials to ensure products are getting to delivery station on time to meet customer delivery promise

Consolidate information from different sources to determine daily load plan requirements for facility, then adjusting and executing accordingly

Monitor system generated routing solutions and provide viable routing solutions and make decisions on deliveries outside of normal routing matrix

Allocate labor from various sources, lead meetings, direct and assign job duties for delivery station Associates

Perform in depth problem solving in all areas to ensure successful and continuous operations

Train, audit, and support delivery station Associates to perform Amazon standard operating procedures and utilizing equipment and software

Ensure associates have proper tools to perform job and coordinate repair or replacement when needed

Review and update Standard Operating Procedures according to Amazon practices

Ensure safe work environment for all associates

Review work forecasts and determine productivity and utilization requirements to meet overall building objectives daily

Coordinates transportation between Amazon Fulfillment Centers and logistics service providers, ensuring timely flow of goods in and out of facilities and helping meet customer orders on time

Proactively identify and lead process improvement initiatives Support, mentor, and motivate others

Learning &Quality Specialist, 01/2017 to 01/2019

Amazon Fulfillment Center

Draw overall individualized training and development plan that addresses needs and expectations

Ensure all new hires are trained in classroom and on-the-job training

Maintain training files and records

Conduct all recurrent training

Communicate with employees and managers regarding new training standards and compliance with current specifications

Ensure Quality Assurance Program is being followed and that each employees understands their responsibilities

Ensure that employees are meeting and exceeding customer expectations

Handle any reports or information requested by management

Designed or used assessments to monitor employees learning outcomes.

Supported employees learning needs and provided individualized guidance to promote company goal-achievement.

Monitored progress of employees and adjusted instructional strategies to meet specific needs more efficiently.

Developed and implemented lesson plans to reinforce learning concepts and skills.

Customer Service/Assistant Manager, 01/2014 to 01/2017

Potomac Foods, Inc

Assisting with day to day running of restaurant

Cultivating positive working environment for all staff to work in

Keeping accurate statistical information and records

Organize work schedules, rotate and shifts, also appointing contract staff when needed

Making sure that all employees reach their full potential through constant evaluation, coaching and training

Ensuring that all equipment is used correctly, maintained and cleaned properly.

Established team priorities, maintained schedules and monitored performance.

Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Evaluated employee performance and conveyed constructive feedback to improve skills.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Set aggressive targets for employees to drive company success and strengthen motivation.

Conducted training and mentored team members to promote productivity and commitment to friendly service.

Identified and communicated customer needs to supply chain capacity and quality teams.

Successfully managed budgets and allocated resources to maximize productivity and profitability.

Responded to customer calls and emails to answer questions about products and services.

Certify Nursing Assistant/ Medical Assistant, 01/2012 to 01/2014

Delaware Veterans Home

Consistently praised for efficient handling of administrative duties including: answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed doctors and nursing staff to focus on health concerns of their patients

Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections and various diagnostic procedures and ancillary tests, EKGs, immunoassays, chemistry analysis, hematology, urinalysis and sigmoidoscopies

Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

Identified and reported unsafe situations to maintain adherence to safety protocols.

Helped patients effectively manage routine bathing, grooming, and other hygiene needs.

Ensured cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment

Helped implement practice's quality assurance and control program

Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction; and lowered monthly overhead by 12%

Reacted calmly and effectively in emergency situations, and added personal, caring touch that immediately put patients at ease.

Certified, 01/2012 to Current

First Aid & CPR

Managed patient behavior to report changes to medical personnel.

Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.

Performed treatments in situations with accuracy, safety and speed.

Utilized communication devices to maintain contact with supervisors.

Administered CPR, oxygen and other life-saving medical treatments.

Education

Some College (No Degree): General Business

Delaware Technical Community College - Dover, DE

Some College (No Degree): Professional Medical Assistant

Harris School of Business - Dover - Dover, DE

High School Diploma: 06/2008

Colonel Richardson High School - Federalsburg, MD

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