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Customer Service Representative

Location:
Pensacola, FL
Posted:
July 24, 2023

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Resume:

CAMILLE FOUNTAIN

Pensacola, FL -***** Ph: 850-***-**** adyhmo@r.postjobfree.com

Professional Summary

Maintains Florida State licensure for Surgical Technology and Certified Nursing Assistant. Has

over 25+yrs of working in the medical field to include working before, during, and after the

CoVid-19 pandemic. Able to maintain professional and cordial relationships with all team

members independent of locality. Understanding of the responsibility to uphold the current

Florida State Statute to provide CPR should such an event occur. Efficiently able to work

independently. Creates a customer friendly atmosphere.

Skills

McKesson (Less than 1 year), Meditech (Less than 1 year)

Experience

Surgical Technologist

North Florida SugeryCenter- Pensacola,Fl May 2021-Nov 2021

*prepare operating room, arrange equipment, and assist doctors during

surgery.

*case picking room set-up, organizing the sterile field

*gowns gloves and assists team members entering sterile field

*performs appropriate counts, provides surgeon/assistant with

appropriate instruments and or supplies, cuts suture, suctions,specimen

Care, applies sterile dressings, breakdown

Ft Walton Beach Medical Ctr- Ft Walton Beach, April 2018-November2020

Responsible for preparing the operating room for procedures

● Responsible for decontamination, assembly and sterilization of instruments as

well as the decontamination of patient care equipment and supplies in the patient

care areas. Assembled and wrapped trays of sterilized instruments for medical

procedures

● Assist the surgeon by passing instruments, holding retractor and other circulating

duties as necessary

● Mercy Medical Center - Redding, CA Jun 2017-Sep 2017

● Surgical Technologist

Provides assistance in vaginal deliveries, preparing tables, providing necessary

materials and instruments. Assists RN with clean up and tear down post delivery

● Ability to open an operating room within two minutes in the event of a crash

cesarean section. Ability to open for a standard, planned surgical procedure in

five minutes

● Changed with ordering medication for Anesthesia department within the

Obstetrical unit and stocking Anesthesia carts each night, ensuring they are

always ready and full.

● Float as a Certified Nursing Assistant to the Post-Partum unit as required with

staffing is needed.

● Prepare "ready-rooms" after discharges to prepare for any incoming admitted

patients

● Stocking patient rooms, triage rooms, and operating rooms to ensure safe patient

handling and readiness.

● Ability to act as Unit Secretary, Health Unit Coordinator and Patient Service

Technician, should the need arise.

Surgical Technologist

Emanuel Medical Center - Turlock, CA Sep 2016-Apr 2017

● Provides assistance in vaginal deliveries, preparing tables, providing necessary

materials and instruments. Assists RN with clean up and tear down post delivery

● Ability to open an operating room within two minutes in the event of a crash

cesarean section. Ability to open for a standard, planned surgical procedure in

five minutes

● Changed with ordering medication for Anesthesia department within the

Obstetrical unit and stocking Anesthesia carts each night, ensuring they are

always ready and full.

● Float as a Certified Nursing Assistant to the Post-Partum unit as required with

staffing is needed.

● Stocking patient rooms, triage rooms, and operating rooms to ensure safe patient

handling and readiness.

● Ability to act as Unit Secretary, Health Unit Coordinator and Patient Service

Technician, should the need arise.

Surgical Technologist

Select Specialty Hospital - Pensacola, FL Aug 2011-Jan 2016

Quickly and accurately setup counts without supervision.

● Provide a sterile field in accordance to aseptic techniques.

● Ensure the decontamination of instruments and equipment and properly dispose

of contaminated materials

● Exercise a working knowledge of medical terminology, surgical terminology, and

hand signals used during surgery.

CNA/Home Health Aide

Customer Service Representative March 2009-August 2010

● Cared for individuals with dementia, Alzheimer's disease, physical disability,

those undergoing post-operative recovery and convalescents.

● Took and recorded vital signs such as temperature, blood pressure, pulse and

respiration rates, and blood sugar

● Monitored patients' intake of oral medications as directed by physician or nurse,

and made notation of time and amount given. Cleaned rooms, changed bed

linens, and attended to patients' comfort and cleanliness

● Turned bedfast patients to avoid bedsores or gave enemas, douches, massages,

alcohol rubs and compresses.

● Prepared and served food or fed patients needing assistance, and recorded food

or liquid intake and output.

Customer Service Representative

West Corporation - Pensacola, FL Aug 2008-May 2009

● Scheduled reservations and handled billing process.

● Maintained corporate-wide database of customer records.

● Skilled at on-site trouble shooting.

● Received callers providing exceptional listening skills to determine the nature of

their call in order to clearly and precisely address their inquiries in a professional

manner

Coordinator/Surgical Technician Aug 2005-May 2008

● Assist Surgeons in variety of specialties including OB/GYN, Urology, Orthopedic

and General Surgeries

● Maintained quality supplies and equipment

● Assisted in coordination of surgical services to ensure optimal patient care

● Facilitated room turnovers and supported other room's in-between surgeries.

● In charge of ordering suture for the department, and keeping up with outdates.



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