Customer Relations Supply Chain

Brandon Byers

301-***-**** ● **** Allendale Circle, Hyattsville, MD 20785 ● adyhmf@r.postjobfree.com

www.linkedin.com/in/brandon-byers92/

education

University of Maryland, Smith School of Business College Park, MD, USA

Master of Business Administration, Master of Supply Chain and Operations Dual Degree Dec 2020

Bowie State University Bowie, MD, USA

Bachelor of Science, Business Administration May 2016

experience

Humana Inc. Louisville, KY, USA

Senior Enterprise Transformation Professional May 2019 – Present

Fortune 50 Medicare Advantage Organization offering healthcare plans to seniors and general public; Internal consultant in a 20 person process driven team

Collaborated across business partners developing and implementing strategies, negotiating favorable vendor contracts and simplifying internal processes to increase organizational efficiencies across enterprise.

Executed category management project teams to source marketing and advertising contracts with executive-level sponsorships, for overall value estimated at $1.5M in procuring services for business partners.

Consolidated standardized and identified areas of improvement for training materials, ultimately creating training website acting as repository for future updates, onboarding checklist, and seven module onboarding curriculum and saving approximately $100K per year on new hire training.

Partnered cross-functionally across the enterprise to align and deliver on key strategic priorities driven by value and consumer centricity

Strategically planned, prioritized, and executed for ~7,800 FTE/5 business units consumer service operations in the organization

Facilitate executive-level strategic planning through applied frameworks leveraging internal and external research

Strategic Impact: Helped contribute to our project growth initiative of eliminating 1 Billion of inefficiencies by meeting with stakeholder, creating plans and facilitating changes

CED - Consolidated Electrical Distributors Cheverly, MD, USA

Management Trainee August 2016 – August 2018

One of nation’s largest electrical supply distribution networks, with over 600 locations across US; individual contributor running profit center as one of five employees in firm; CEDNet software

Facilitated operation of profit center by managing purchasing, inventory, receiving, logistics planning, customer relations and general warehouse operations to meet customer requirements on time.

Managed purchasing of warehouse items to maintain inventory levels at 100% and drive customer satisfaction.

Established 35 new client relationships generating $720K in gross sales over two years.

Implemented process improvements to simplify part numbers and generate 18% increase in efficiency.

Strategic Impact: Improved gross sales from $4.5M to $6.5M by revitalizing marketing and customer relations activities.

D.A. Power Solutions Fireworks Washington, DC, USA

Operations Manager June 2011 – July 2018

Family-run seasonal operation selling fireworks throughout Washington, DC and Virginia; led team of 10 to run multiple firework stands, implemented strategic choices for inventory purchase; Microsoft Office

Led business operations from start to finish including purchasing, distribution, logistics, budgeting, inventory, and licensing to maintain two locations in spite of aggressive competition from large box outlets.

Delegated running of stands to 10 employees, grossing average of $50K yearly.

Strategic Impact: Led remote team to increase sales by 22% in one season.

distinctions

Toastmasters International, GoPro Chapter, Vice President of Public Relations

Avid board gamer and amateur boxer

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