Nalini Thota

Phone: +1-631-***-****

Email: adyhly@r.postjobfree.com

PROFESSIONAL SUMMARY:

●8+ years of Experience in the Salesforce.com and Certified CPQ Specialist and Administrator.

●Involved in various stages of Software Development Life Cycle (SDLC) including requirement gathering, analysis & architectural design using Agile, Waterfall and hybrid methodologies.

●Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform.

●Experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, data utilities, Analytics, sales, Marketing, Customer Service, and Support Administration.

●Experienced in working with clients to map out their existing Business Processes and providing system-based solutions that increase efficiency and reduce operating costs.

●Experience using Sales cloud, Service cloud, Salesforce CPQ, Conga composer and knowledge on customer community creating users and profiles.

●Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.

●Good understanding of salesforce architecture with classic and lightning user interface and experience with sales cloud, service cloud, marketing cloud, and community cloud

●Configured and Maintained User Profiles, Sharing Rules, Role Hierarchy, Security, Password Policies, Object Level Security and Record Level Security. Experience in working with Salesforce.com sandbox Integration and production environments.

●Extensive knowledge on salesforce Setup menu, Configuration, Custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform

●Extensively exposed to creating Objects, Fields, Page Layouts, Record Types, Workflows, Screen flows Approval Processes, Escalation Rules, Assignment Rules, Validation Rules, Email Services, Apex Controller classes, Batch processes, Schedulable classes, Triggers, Test classes, Data Migration activities, WSDL, Roles, Profiles and other standard functionalities

●Strong Salesforce ecosystem knowledge and integration components (APIs, Apex controllers, Apex Web Services, data loaders, etc. including performing multiple complex data migrations.

●Was involved in building Lightning Components using the aura framework.

●Good experience in developing salesforce Lightning Apps, Components, Controllers and Events.

●Extensive experience in building Reports, Dashboards, Analytics Snapshot using Standard and custom Report types for the business users, management for higher visibility.

●Hands-on experience in effectively managing all the organization security related issues such as Session Management, Login History, Login Access Policies, Reset Passwords, Grant Account Login Access, Reset Security Token and View Setup Audit History.

●Worked on Live-chat agent implementation using Omni Channel also works on CTI implementation with Salesforce.

●Strong organizational, verbal, written communication, interpersonal skills, problem-solving skills and capable of new technologies and successfully apply them in the projects and operations.

Professional Skills:

CRM tools

Force.com, sales cloud, service cloud

Salesforce.com Administration

Reports & Dashboards, Validation rules,Data loader users, roles, profiles, deployment (change sets), workflow rules, approval process, sandbox refreshments, apex data loader, import wizard, packages, custom apps, custom labels,Salesloft,

sharing settings,Outreach,Quote templates,Omni Channel, Copado for Deployments & Pardot.

Lightning

Development

Salesforce lightning design system, Lightning Web Components, lightning

components, aura framework, JavaScript controllers, server-side controllers

Version control

JIIRA, Version one.

Tools/Utilities

Conga composer, CPQ (Pricing/Product rules, Configuration) Explorer, Force.com Data Loader,

Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

Languages

Apex, Ajax, Java, XML, HTML, CSS, Bootstrap,SOQL

Work History:

Client: US Bank, Georgia, Atlanta May 2022- Till Date

Role: Salesforce CPQ Administrator.

Description: U.S. Bank is committed to serving its millions of retails, business, wealth management, payment, commercial, corporate, and investment customers across the country and around the world as a trusted and responsible financial partner. This commitment continues to earn a spot on the Ethisphere Institute’s World’s Most Ethical Companies list and puts U.S. Bank in the top 5% of global companies assessed on the CDP A List for climate change action.

Responsibilities:

●Manage Salesforce CPQ integration with Salesforce (Lightning) and other internal systems.

●Design, develop, and maintain Salesforce CPQ system solutions involving product bundles, pricing rules, advanced approval workflows, validation rules in support of new requests and ongoing process improvements.

●Support deployment and post-implementation testing/validation of configuration changes and releases.

●Manage the CPQ system’s users, role, and permissions to manage access and security.

●Partner with the application development team to translate business requirements into solutions that reinforce standard methodologies within CPQ/Salesforce.

●Experience working with Conga Composer and Conga Contracts.

●Hands on experience using the Process Builder, Visual Flow, Workflow Rules, and other point and click tools.

●Strong balance of business and technical skills and ability to translate technical concepts clearly to non-technical decision-makers. Knowledge on Sales Cloud and Service Cloud concepts such as Knowledge, Case Management

●Worked on Record Types, Validation Rules, Triggers and Page Layouts.

●Developed field & page layout customization for the standard objects like Account, contact, Leads.

●Develop reports and dashboards for various teams and departments throughout the organization.

●Creation of templates and building CONGA queries using conga composer and DocuSign.

●Manage and set up the CPQ advanced approval process.

Client: Palo Alto Networks, California Mar 2022-May 2022

Role: Salesforce CPQ Analyst /Admin.

Description: Palo Alto Networks, Inc. is an American multinational cybersecurity company with headquarters in Santa Clara, California. Its core products are a platform that includes advanced firewalls and cloud-based offerings that extend those firewalls to cover other aspects of security.

Responsibilities:

●Performs system administration functions such as user management (profiles and roles), field and validation rule configuration, record types, picklists, page layout management, mobile setup, data management (uploads), email templates, folder management, and public groups, as well as other configuration items.

●Worked on Salesforce Reports and Dashboards to convert business requirements to visual representation like dashboards.

●Building strong relationships among the business and IT team, managing customer expectations and translating requirements into effective business solutions

●Worked on Salesforce CPQ (Steel brick) pricing using list, cost/markup, percent total, block, price rules, and calculator plugins, system and user discounts and filter rule.

●Work with custom workflow, notifications, approval processes, and Lightning Process Builder.

●Worked with native Salesforce quote to cash functionality to design quotes, order management and billing for Back office operations.

Client: US Bank, Georgia, Atlanta Oct 2021- Feb 2022

Role: Salesforce Administrator.

Description: U.S. Bank is committed to serving its millions of retails, business, wealth management, payment, commercial, corporate, and investment customers across the country and around the world as a trusted and responsible financial partner. This commitment continues to earn a spot on the Ethisphere Institute’s World’s Most Ethical Companies list and puts U.S. Bank in the top 5% of global companies assessed on the CDP A List for climate change action.

Responsibilities:

●Performs system administration functions such as user management (profiles and roles), field and validation rule configuration, record types, picklists, page layout management, mobile setup, data management (uploads), email templates, folder management, and public groups, as well as other configuration items.

●Worked on Salesforce CPQ (Steel brick) pricing using list, cost/markup, percent total, block, price rules, and calculator plugins, system and user discounts and filter rule.

●Work with custom workflow, notifications, approval processes, and Lightning Process Builder

●Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue. Created new custom objects, assigned fields, custom tabs, components, custom reports.

●Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.

●Imported accounts and contacts data through Import Wizard.

●Worked on CTI implementations like Salesloft and Outreach.

●Worked on Live chat agent implementation using Omni- Channel.

●Developed field & page layout customization for the standard objects like Account, contact, Leads.

●Develop reports and dashboards for various teams and departments throughout the organization.

Client: Truist, Atlanta Nov 2019 – Oct 2021

Role: Salesforce Business Analyst/Admin

Description: Truist is one of the nation’s largest financial services holding companies offering a wide range of services including retail, small business, and commercial banking; asset management, capital markets, commercial real estate, corporate and institutional banking.

Responsibilities:

●Interacted with various business team members to gather the requirements and documented the requirements.

●Participated in Requirement Gathering Sessions & Grooming Sessions.

●Clarified issues with developers during efforts to validate designs and functional specifications.

●Worked on various Salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.

●Design validation rules and configuration of user stories using CPQ.

● Worked on pricing rules, product rules, summary variables in CPQ.

● Used Data loader/Workbench to delete and add records in the Sandbox environments.

● Implementation of Case management in Service cloud.

●Created different Workflow rules and Approvals for various campaign processes.

●Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit the needs of the application.

●Created community pages and developed lighting components for the community pages.

●Worked on Data Loading Activities using salesforce.com Import Wizard, Force.com Data Loader and workbench.

Environment: Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Visual Studio code, Lightning Experience, Lightning Components, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST.

Client: ADP, Georgia Atlanta Oct 2018 – Oct 2019

Role: Salesforce Admin/ Developer

Description: ADP is an American provider of human resources management software and services. comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration, and a leader in business outsourcing services, analytics and compliance expertise opportunities.

Responsibilities:

●Involved in coding for modules for all the Sub-Application of the CRM application which involves extending existing SFDC standard components using Apex, VisualForce and other utilities.

●Developed several Triggers, Apex classes and Visualforce pages as part of the application development.

●Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.

●Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.

●Hands on experience on Lightning Components, Application and Events creation using Aura Framework, Aura enabled controller and implemented controller logics.

●Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features for many functionalities like time sheets, pay periods, scrum board etc. Creating Lightning and VF Tabs for all required UI pages.

●Strong experience in implementing lightning design systems.

●Experience in using Workbench and Bitbucket for deployment.

●Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

●Working with Client to implement - Salesforce DX.

●Working on Salesforce Field Service Lightning.

●Worked on Lightning Process builder flows,Connect API, Chatter and Quick Action.

●Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.

●Created community pages and added the lighting components for those pages Configured partner and custom community for the client.

●Worked on lead management, account management and opportunity management.

●Created different Workflow rules and Approvals for various campaign processes.

●Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit the needs of the application.

●Created community pages and developed lighting components for the community pages

●Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.

●Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.

●Developed and configured various Reports for different user profiles based on the need in the organization.

●Created email templates and inbound emails using Visual force for the clients and customers.

●Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.

Environment: Saleforce.com platform, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse, GitHub, Approval process.

Client: Asurion, Nashville, Tennessee Jan 2016 – Sep 2018

Role: Salesforce/Lightning Developer

Description: Asurion provides insurance for smartphones, tablets, consumer electronics, appliances, satellite receivers and jewelry.

Responsibilities:

●Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

●Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

●Good hands-on practice with the new Lightning System Design which helps to create modern enterprise apps using Lightning App Builder quickly and easily and Lightning Components Performed.

●Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.

●Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

●Working experience with Lightning Component Framework, using Lightning component in Visualforce and adding lightning component to salesforce1. Proficient in configuring and customizing Salesforce App.

●Extensively used Agile Scrum methodology to reach our business team goal by gathering day-to-day requirements and building them using Force.com platform.

●Used Rest Web services to flow the Data from salesforce to Connected App and vice-versa.

●Created several workflows by defining rules, approval processes and related actions, which include creating related and time triggered tasks, email alerts, filed updates to automate the business process.

●Performed Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Reports, Dashboards, Tasks, and Events.

●Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business.

●Involved in querying sales force tables using SOQL & SOSL queries using Force.com Explorer.

●Worked on Data Loading Activities using salesforce.com Import Wizard, Force.com Data Loader and Workbench & Data Loader

●Deployed changes from SFDC sandbox environment to Production environment using change sets

●Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of salesforce.com (SFDC).

●Designed, developed, tested, and deployed custom salesforce applications using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.

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