Customer Service Quality Control
Resume:
JAMIE BOGAN
Medina, TN *****
972-***-**** Cell
adyhlh@r.postjobfree.com
Summary
Results driven professional with twenty-seven plus years in Mortgage Banking, Consumer experience, DE Underwriter and Mortgage Auditor. Highly skilled FHA Direct Endorsement (DE Certification), Conventional Underwriter (Fannie Mae and Freddie Mac). Risk/Quality Control, Post Closing and Pre-Funding Audits which include VA, FHA, Conventional and USDA full file audits. Seven plus years Retail Front Line, Wholesale, Correspondent and Consumer Underwriting. Assessment Reviews consist of (DU/LPA) findings for all agencies. Manual Underwriting according to FHA, VA, USDA and Non-Conforming investor requirements. Proficient in reviewing the Self-Employed borrower’s income. Assisted management with training of new employees. Call center help desk experience, taking inbound calls and emails helping Loan Officers and Underwriters with loan scenarios to assist loan applicants with homeownership. Proficient with Encompass, Origin, ACES, Salesforce and LQRT.
PROFESSIONAL EXPERIENCE
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Nations Lending: Remote Quality Assurance & Quality Control Auditor 04/2021-11/2022 Completed full credit and collateral re-underwrite review of Prefunding and Post Closing for FHA, VA, Conventional and USDA loans. On the call center help line taking in bound calls and emails to assist Loan Officers and Underwriters with complex loan scenarios. Completed forensic fraud reviews based on red flags presented by the production teams.
New American Funding: Remote Quality Assurance & Quality Control Auditor 09/2020-04/2021 Completed full credit and collateral re-underwrite review of Prefunding and Post Closing for FHA, VA, Conventional and USDA loans. Completed forensic fraud reviews based on red flags presented by the production teams. On the call center help line taking in bound calls and emails to assist Loan Officers and Underwriters with complex loan scenarios. Daily workload was eight full credit and collateral reviews of loans.
Stearns Lending: Remote Quality Assurance & Quality Control Auditor 11/2014-09/2020 Completed full credit and collateral re-underwrite review of Prefunding and Post Closing for FHA, VA, Conventional and USDA loans. Trained all new recruits on systems, FHA, VA and Conventional auditing prior to their credit authority release. Completed forensic fraud reviews and reported findings to upper management.
Nationstar: Auditor 5/2014-10/2014 This was a contract job that was only set for about five months. I audited FHA, VA, Conventional and USDA loans on the post close side to insure compliance.
Citi Financial: Senior Underwriter 1/2012-12/2013 Responsible for loan production and assisting Sales with their needs to ensure solid customer satisfaction. In this position I was also responsible to assist the Processing Teams with support and training. This position was high paced and required heavy attention to detail.
Home Savings of America: FHA and VA Underwriter 1/2011-12/2012 Responsible for underwriting FHA and VA loans that comply with the Government and to insure all loans met investor guidelines.
Gateway Mortgage Group: Senior Government Underwriter 7/2010-1/2011 Responsible for underwriting FHA and VA loans for our retail and wholesale departments. I worked closely with the Sales department and the Processing Teams. The focus was production and heavy customer service.
Wells Fargo Financial Senior Government Underwriter III 3/2010- 7/2010 Responsible for underwriting FHA and VA Government loans to support all of our Wells Fargo stores and banking centers.
Franklin American: Government Underwriter 4/2008-2/2010 Responsible for underwriting FHA and VA loans. I am a DE certified and VA SAR. Worked with account executives across the country underwriting and trained junior underwriters.
Countrywide Bank: Senior Government Underwriter III 10/2007- 4/2008 I was on the ground floor team that opened the Richardson Government Fulfillment Center and responsible for training and all Government Underwriting.
Responsible for Managing Underwriting department with 14 direct reports to oversee all aspects hiring staff for maximum production with the goal of complete customer service. Managed Quality control issues with investors, cross train inside processing staff and loan originators for complete compliance with FHA and VA and Conventional loans.
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