VALERIE FAUCHER

**** *. ****** ** ******, CA ****6 · 909-***-****

adyhkp@r.postjobfree.com

I have over 15+ years in Customer Service experience and it definitely shows through to my customer obsession as well. I’ve worked in the face of the general public, and behind the scenes to deliver great quality products. I focus on safety first and foremost, as I work hard, have fun and make history. I thrive in chaos, as a mother of 6, and have learned to effectively manage my household as well as my time. Process Assistant is no different, I develop the best, regardless, and never give up! Communication is key to great leadership, and I am ready to take on anything!

EXPERIENCE

06/2019 – CURRENT

OB FLUID LOAD PROCESS ASSISTANT & SHIPPING CLERK, Amazon lax9-ixd

Supporting all safety programs and OSHA compliance to ensure a safe work environment for all Associates

Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality

Partnering with the management team to establish and maintain quality control standards

Proactively identifying and leading process improvement initiatives

Building and executing productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Area Managers to balance labor

Leading and developing a team of Amazon associates through motivation, mentoring and coaching my team with thorough development skills

Communicating policies to associates and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed

Ensuring procedures are followed for building security and product loss prevention

Engaging my team of 30+ Associates, at the start of and during shift, to maintain the highest levels of safety, quality, and performance are maintained at all times

Providing my team of associates with the tools needed for success

Driving productivity and efficiency through data-driven decisions and analytical problem-solving.

Audit the workplace organization and Associate behaviors to ensure that training, and auditing methods are accurate and consistent

Ensuring that site leadership and Associates are trained and knowledgeable of their responsibilities in their departments

06/2016 – 06/2019

OB SHIP CLERK, amazon sna7-fc

Coordinate correct trailer SCAC to corresponding dock doors/Lanes and cross docks using SSP, YMS, FMC, etc.

Troubleshoot Active Disruptions and Deep Dive any and all errors to resolution for shipments; Redirects, Recovering Missing Manifestations, Manifest Flip Requests, Recoveries/Bobtails, etc.

Ensure trailer utilization is maximized to minimize transportation costs/fees while maintaining on-time dock performance and trailer securements/closure to avoid site TONU fees

Monitor Load Flow Control and WIP for the building; including TOTE/Case Pallets created/hour in order to make expert decisions on Lane allocations/ARC swaps, and minimize recirc while trying to maximize sorter health

Monitor VISTA and strive to keep it under 500 Staged Pallets/shift, motivating and inspiring Dock crew and loaders, keeping production flowing, while maintaining all Safety Standards and Operation Practices

Communicate load level performance tracking for load planning, on-time dock performance, utilization, and dropping the correct cases for adhocs, misloads, cancellations, and SDT pushes with the corresponding Shipping Accounts

Communicate with multiple departments and shifts, other Building sites (FCs, IXDs, SCs, etc.), Relay Operations Center- Reactive Scheduling, Transportation teams and leadership, Trailer Dock & Release teams, Leadership and Sr team, Quality/PS teams, Primary Carriers, Dispatched drivers, RME for conveyor repairs, Equipment and Supply Vendors, and Safety teams

Coordinate with Transportation teams on Driver headcount, Hostler issues and SIM tickets, Trailer Pool needs, RTDs, Yard Capacity and Move Delays, Late Inbound volume, Damaged Trailers in need of repairs, and Prioritizing Load Swaps to protect customer experience

Comprehensive understanding of shipping requirements, rules and obligations by carrier, destination and package type while ensuring all trailers are within their Weight Limits

Ensure that all safety measures and precautions are in place and being used regarding Fluid Loaders and Dock associates, PIT drivers and vehicles, Dok Guardians, and Trailer backfills

Assisting the floor as an associate resource, training associates and verifying SOP compliance

Ensure successful area performance, through tracking, reporting and feedback of associate performance

Participate in Operational Excellence initiatives in some capacity

Locating, reviewing, updating, and enforcing Network SOPs as required

Assisting in keeping work area clean and organized and identifying barriers and addressing safety hazards within the work area

Participating in safety initiatives, meetings, and audits as well as referring all job injuries or safety violations immediately to Area Manager

Providing vacation coverage for Area Managers

Tracking and reporting of TOT and labor hours/metrics

Ensuring successful area performance, through tracking, reporting and feedback of associate performance

Understanding and effectively communicating workflow and daily production goals

05/2001 - 08/2018

Store Manager - Petrolux 76 Station

Manage 15 Associates on a weekly basis, ensuring scheduling for each shift

Calculating payroll for associates and managing bank statements for company

Store responsibilities included daily inventory, stocking, cleaning, dealing with customers in a friendly manner, cashier and automotive representative, and dealing with vendors (Pepsi-Co, McLane, Coca-Cola, 7up-RC, etc.)

Propane Sales as well as Selling Gasoline and Automotive extras

Food Handling/Food Safety Certified

EDUCATION

JUNE 2001

HS DIPLOMA, rialto high school

I took on a variety of different clubs, and teams along with High Honors and Advance Placement classes. I was head Photographer of the Yearbook, which taught me time management in order to be in two places at once. I was a member of Interact, Drill Team, Key Club, Leo’s Club, Epsilon Delta, as well as a member of the Mock Trial Team. I have taken numerous conflict mediation classes and intrapersonal skills classes.

OCTOBER 2021- CURRENT

(NO DEGREE YET), FULL SAIL UNIVERSITY

Currently working towards my career goals of computer programming and Videogame Design. Took Web Design classes at DeVry University, and I had studied Art at San Bernardino Valley College before transferring over to take my career to the next step- digitally.

SKILLS

Ownership/Leadership

Expect the Best

Dive Deep

Develop the Best

Disagree & commit

Effective communication

Invent and Simplify

Have a Backbone

Customer Obsession

Are Right, A LOT

Bias for Action

Interpersonal Skills

ACTIVITIES

I have been a Master Problem Solver/Kick-Out Operator since the building launch of SNA7. I have since been an Ambassador, Process-Guide Ship Clerk, all the way up to Process Assistant. I have been trained in numerous functions around the Cross dock and Fulfillment Centers. I actively work with a variety of software from Excel, Outlook, Trans-logistics, Rodeo, VISTA, Masterminds, and quarterly Dock Audits. I have been required to design programs to assist daily work life with coding through JavaScript, HTML, and C++. I enjoy the physical work and mental challenges that Amazon gives me on a daily basis. I love to be involved in my team’s daily progress, as well as my building’s production and development. I aim for the highest standards and I deliver!

TRAINING

Trailer Dock and Release (TDR)

Yard Safety

Jam/Catwalk Clear

Fluid Load

Problem Solve/Kick-Outs

Pick/Pack

Palletize

PIT (101, Center Rider, and RC/Forklift)

CPR

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