Patient Service Advocate

ELIZABETH SANCHEZ RODRIGUEZ

Cell: 346-***-****

Email: adyhk4@r.postjobfree.com

OBJECTIVE

Highly dedicated and reliable individual eager to secure a Bilingual Secretary position in an Office Environment Organization that provides a platform to utilize my experience in handling customer service, clerical, secretarial and administrative support functions.

EDUCATION

Equivalent Experience

EMPLOYMENT

McLEMORE BUILDING MAINTENANCE INC. – HOUSTON, TX

Industrial Janitor

12/2022 - Current

Performed heavy and light cleaning including mopping, sweeping, glass-cleaning, wiping and cleaning mirrors throughout all industrial buildings. Cleaned and maintained the ducts, rafters, and ceilings of industrial buildings. Dusted, disinfected, and polished office furniture, shelves, and file cabinets. Operated and regulated controls of power-operated HEPA filter vacuums. Determined and used the proper amount of cleaning and polishing agents. Emptied and cleaned wastes bins and discarded combustible dust, property. Attended and participated in job related training programs, as required. Inspected and maintained cleanliness and orderliness of production floors, offices and restrooms. Operated an industrial vacuum machine and performed water blasting at high pressure. Scraped and removed residual dirt and combustible coatings from surfaces, efficiently. Cleaned and maintained all painted tools and supplies, as instructed. Handled and used all industrial cleaning chemicals, in a safe manner. Ensured accurate inventory and timely restocking the janitorial closets. Implemented computerized forms that improved communication with the district office to prevent delays and stock-outs on needed supplies.

CLINICAL WORK EXPERIENCE

MEMORIAL HERMANN SOUTHEAST HOSPITAL – HOUSTON, TX

Multiple Roles 03/2003 - 10/2020

Patient Service Advocate - Regularly, I supported Service leadership in identifying process improvement opportunities by collecting, organizing, and trending data participating and/or coordinating department meetings. Conducted patient rounding after discharge, distributing contact information for each department, and completed rounding logs. Actively participating in Press Ganey tracking, posting of scores Press Ganey. Reporting accidents, near misses or non-conformities and ensuring the correct completion of risks event forms. I conducted excellent organization of important details related to subjects, issues, and situations to present and recommend solutions in a logical, cohesive format that aided to many improvements in patient and staff satisfaction.

One Implementation I started was for myself to monitor the Emergency Room tracker that had icons that showed specific patients were going to be discharged soon. This allowed me to promote teamwork and positive patient perceptions through implementing or managing up techniques, rounding with patients/families and assisting nursing staff to make sure that all problems and concerns of patients and/or their family members have been met and addressed before discharge. Then when completing a follow up after discharge I was successfully able to further build a report with patients providing a sense of security and trust, using my vast knowledge of hospital policies and showing empathy of various patient circumstances.

Emergency Room Unit Coordinator - Screened, and forwarded incoming telephone calls to the correct person. Facilitating information and answering a wide spectrum of queries polity and promptly to the community. Registered and admitted emergency room patients, in an efficient manner. Arranged and presented charts and coordinated all emergency events. Assisted with transportation arrangements for ER patients and assisted in their transfers per policies and procedures. Prepared and maintained records rated to patients’ admissions, discharges, tests results and treatment. Kept and maintained computerized records of physician’s orders for patient care services. Utilized and maintained office databases and record keeping system. Ordered, procured and replenished all office, medical supplies, as required.

Emergency Room Patient Care Technician - Evaluated patient care needs, prioritized treatment, and maintained patient flow in the emergency room. Communicated and processed paperwork of patient admissions and transfers, Stocking of medical supplies, Obtaining intravenous access, drawing labs,Point of Care Testing, DOTs and Non-DOT’s, Alcohol Drug Screens and assist medical providers with procedures, splitting, crutch training and wound care. Promoted and cleaned orderly grounds, units and premises by performing basic cleaning and maintenance tasks. I have strong knowledge of chemical and proper use of PPE stringent adherence to OSHA and safety guidelines.

Kindred Bay Area Medical Center – Pasadena, TX

Unit Secretary/PCA III

04/2002 - 10/2004

Lead Tech - Perform nursing duties as delegated by licensed staff such as: Paper charting, Stocking of medical supplies, sterilization of medical equipment, drawing labs, assisting with procedures, splitting and wound care. Responsible for the cardiac telemetry monitoring of acute and chronically ill patients. Other duties as delegated by MD, PA, NP and Office Manager and payroll at times. Including, but limited to performing inspections, securing premises, preventing losses, and handling violators etc;. As another job duty of mine which also included janitorial services. Promoting a safe environment and quality service to achieve maximum customer/patient/family and co-worker’s satisfaction. Promoted and cleaned orderly grounds, units and premises by performing basic cleaning and maintenance tasks. I have strong knowledge of chemical and proper use of PPE stringent adherence to OSHA and safety guidelines.

ADMINISTRATIVE WORK EXPERIENCE

Emergency Management Committee Memorial Hermann: I assisted in three full scale hospital disaster drills. My job roles ranged from management of volunteers, managing flow of victims throughout the hospital, coordinating discharge flow of fake patients on to strike team transports as well as assisting in gathering information for after action reports.

Emergency Room Unit Peer Council: I created and managed a social committee for Emergency Room staff. To obtain funds for committee events. I organized volunteers to perform bake sales, with the funds I was able to organize many holiday events for staff to promote staff. I was also able to create an onboarding process working with our graduate nursing team to pair new nurses with a veteran “nurse buddy” to help them integrate outside of work. As well as a gift basket of goodies to be given after they're first week that matched their personalized survey to comfort them in what is normally a very scary and stressful time.

Command Center Unit Secretary - I gained expertise in following many governmental policies (EMTALA, JACHO, MEDICARE) whilst under the immense pressure of Calling doctors for consults, arranging transportation of critical patients, activating STEMI, STROKE, TRAUMA alerts. Many of these tasks must be done simultaneously, in addition to keeping immaculate documentation in order to maintain accreditation. All communication and delegation of tasks were filtered through myself as the Command Center Secretary.

Emergency Patient Care Technician Educator - Orientated Mentored the employee on how to properly perform patient’s vital signs, 12-lead electrocardiogram monitoring, obtaining intravenous therapy, collect blood specimens, document pertinent patient information in medical records, perform legal blood draws, transport patients to other units, maintain a state of readiness for all emergency situations.

LANGUAGES

● English

Native

● Spanish

Fluent

SPECIFIC SKILLS

● ARSC Reciprocal – Current

● Site Specific – Current

● Non-Training – Current

● TWIC Card – Current

● MS Office, Word, Excel, Outlook, Powerpoint Access, Spreadsheets.

● Performed a variety of administrative duties, including answering phones, taking and delivering messages, writing memos, making copies, faxing documents, ordering office supplies and greeting visitors.

● Maintained office schedules and filing systems.

● Handled office correspondence and incoming and outgoing mail.

● Managed office space and office equipment.

● Maintained worklogs for office employees.

● Basic Cardiac Life Support Certification – Current

● CurrentBasic Dysrhythmia (EKG) 12-Lead EKG – Current

● Phlebotomy IV – Current

● Department of Transportation Drug and Alcohol Testing Certification

● Satori Alternatives to Managing Aggression (SAMA) Certification

● Techniques for Effective Aggression Management (TEAM) Certification

● Care4 EMR

● Muse EKG/Web

● Healthquest

REFERENCES UPON REQUEST

REFERENCES

Taylor Kaschmitter BSN, RN, CCRN

Seva Clinic Operations Manager

Cell: 713-***-****

adyhk4@r.postjobfree.com

Leandro Valdez ENP

APC Emergency Department TeamHealth Manager & CHI Patient’s ER

Cell: 832-***-****

adyhk4@r.postjobfree.com

Nadim B. Islam MD

Memorial Hermann Southeast Hospital Emergency Medical Director

Cell: 281-***-****

adyhk4@r.postjobfree.com

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