Leticia Sauceda

Loan Agent/ Customer Advocate

San Antonio, TX 78251

adyhjp@r.postjobfree.com

+1-210-***-****

To obtain employment where I can contribute to the success and growth of the company. Authorized to work in the US for any employer

Work Experience

Customer Advocate

Curo Management - Speedy Cash - San Antonio, TX

June 2018 to August 2021

Act as the pleasant front-response associate to all entering customer or clients, greeting via lobby or phone in a positive, professional manner.

Cash handling with clients including disbursements & deposits and recording and proofing such transactions in accordance with well-defined routine policies/procedures. Accurately conduct all credit and debit transactions to include receiving checking and savings deposits/ withdrawals, checking endorsements, and accepting checks for cashing. Verify cash drawer, balance, and prepare daily work forms. Keep proper cash supply on hand and prepare daily proof record while maintaining an acceptable difference record.

Assist Banking Center Manager in maintaining accurate audit records as required by Banking Center Monthly Checklist and Semi Annual Review.

Perform client service transactions including: address changes, performing stop payments, taking check orders, giving account balances, accepting loan payments, maintaining client records. May assist in opening/closing procedures and night deposits/ATM transactions. Works with other associates to ensure proper lobby management and security policies (including alarm functions, cash control, etc.).

Polite, courteous, and respectful to all customers. Use established procedures and guidelines under direct supervision. Resolve basic client questions & problems. Consult or refer more complex issues to superiors. Ability to learn employees line of products and services, relying on that knowledge to assist other associates and clients with questions

Limited decision making – ability to follow instruction routinely and accurately. Knowledgeable in financial institution operating policies and procedures and banking regulations state and federal.

Housekeeping Supervisor

Self Opportunity - San Antonio, TX

2008 to 2015

Responsibilities

Go through clients of selected day and view job duties, often differ everyday. Do house cleaning with accordance with each client. Sweeping,Moping dusting some homes called for more or less depending on home and clients.

Accomplishments

Using my great work ethic to maintain clients and seek their job referring to potential clients. I put a lot of pride in my work and being able to speak to clients in a well mannered way and great communication skills.

Skills Used

First and for most great customer service skills, and a high standard of work whatever the job duty requires.

Dept. Head

Hobby Lobby - San Antonio, TX

2005 to 2008

Responsibilities

The start of a new work week started by ordering merchandise manually line by line accuracy from and order book, then keeping end caps and displays as corporate would send out layouts weekly, then merchandise that was ordered would come in and we had to unload truck price if need be, then stock in between do cashiering when needed. Labeling new items and putting out to display. And always was on loss prevention duty, as expected where your employed. Accomplishments

Again great customer service skills knowledge of products and its purpose and how to use item and tools therefore able to relay any information that a customer might have. Having the experience of running a crew and earning the respect of my peers.

Skills Used

Stocking, loss prevention, cashiering ordering merchandise and management duties,able to display items for growth and profit for the establishment for which I was hired. Reservation Agent

West Corporation - San Antonio, TX

February 2003 to November 2005

Responsibilities

Taking inbound calls from all over United States from travelers wanting to book trips to Atlantic City and that intellect four different hotels booking and using reward points accordingly. Accomplishments

Gaining knowledge of four wonderful hotels and taking in all that I could learn as far as what amenities and different entertainment and fine dining they have to offer its loyal customers. Skills Used

Great customer service skills, computers knowledge and how to get to know the individuals needs and meet them to best of my ability.

Education

GED

Memorial High School - San Antonio, TX

August 1988 to June 1991

Skills

• Problem-solving

• Team Work

• Reliability

• Customer service (10+ years)

• Loan processing

• Flexibility

• Microsoft Excel

• English

• Help desk

• Cash Handling

• Sales

• Computer Operation

• Data Entry

• Communication Skills

• Loss Prevention

• Guest Services

• Cold Calling

• Retail Sales

• Pricing

• Banking

• Phone etiquette

• Residential Cleaning

• Technical Support

• Desktop Support

• Host/Hostess

Languages

• English - Fluent

Certifications and Licenses

TABC

September 2016 to September 2018

Seller Training Certification #6604907

Food Handler

September 2016 to Present

Texas Food Handler Educationand Training Program #TX-150028

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