Customer Service Sales Associate

Stevie Nicole Bowers

Swansea, Illinois 618-***-**** adyhjh@r.postjobfree.com

Enova : Collection/Account Online Chat Agent

As a collection agent, we would act as liaisons between the businesses and customers to collect debts and resolve outstanding balances. The responsibilities include developing payment plans, locating debtors in order to begin the recovery process, and negotiating debt payments.

Skills for the position:

•Communication with the clients. As one of the primary responsibilities of a collection's agent is to understand current debt situations, contact debtors and communicate urgency for payment, communication is an important skill

•Problem-solving

•Empathy

•Negotiation

•Attention to detail

•Technology

Amazon {through Temp Agency Apexsystems} : Covid Resource Center Agent

The COVID Resource Center (CRC) centrally handles all COVID reporting and case management for North America, including assisting employees impacted by the virus and ensuring that appropriate actions are taken to keep employee's safe.

Skills for this position:

•CRC Operations team is responsible for answering policy questions and processing absence claims for the employee’s who need to take time away from work due to COVID.

•Empathy

•Speed

•Attention to detail

•Case work/emailing with requested documentation/ customer assistance

•Approving and denying request for leave

Varo Bank : Digital Bank Teller

Assist clients on various platforms offered by the Bank, including, but not limited to, online and mobile banking, Bill Pay, remote deposit capture, mobile deposit, wire transfers, ACH transfers, Zelle transfers, fraud claims, and debit cards.

Skills for this position:

•Detail oriented/Active listening

•Problem solving/ De-escalation

•Accuracy

•Email

•Finacial assistance

•Customer satisfaction with their accounts and assistance given

Blue Boutique : Supervisor / Sales Associate

Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. Greets and receives customers in a welcoming manner. Responds to customers' questions. Directs customers by escorting them to racks and counters.

Skills for this position:

•Leadership

•Organization

•Strong communication and interpersonal abilities

•Sales management expertise

•Customer focus

•Computer competences

•Setting and achieving sale goal

Jimmy John : Supervisor / Team lead

Manages all functions of a Jimmy John's restaurant to ensure customer service and high quality products are delivered to ensure restaurant profitability. Responsible for the successful execution of fast, accurate, sandwiches and customer service while maintaining a clean, organized shift. Inventory was counted each shift change and nightly.

Skills for this position:

•Setting and achieving goal for the store service time

•Accuracy

•Manage time

•Adhering to policies and procedures

•Teaching

•Cleanliness

•Food prep

•Customer communication

•De-escalation

Verisys : Data Analyst

Verisys verifies the license number, status, issue and expiration dates, and any current or historical disciplinary actions, per their employer request for verification.

Skills for this position:

•Identify patterns and trends in the data

•Avoid biases, fallacies, and logical errors into your analysis

•Produce accurate and trustworthy results

•Fact checking

•Efficiency / be able to find information quickly

•Entering all requested documentation from the employers

High School: I got my diploma from Valley High School, 325 11000 S, South Jordan, Ut 84095

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