Cherry Thomas

Student Associate of Applied Science in Health Information Technology

Aurora, CO 80011

adyhjb@r.postjobfree.com

+1-405-***-****

Hardworking dedicated Coder seeking an entry- level position in the coding or billing profession that will allow me to put my skills and knowledge to work. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Housekeeping/ Janitor

Just Us Dust Bunny Services - Aurora, CO

February 2016 to Present

Owner of janitorial service over the last 6 years. 17 years cleaning experience. Medical Claims Specialist

Hearing Care Solutions - Greenwood Village, CO

April 2022 to June 2022

Analyzes patient claims for approval or denial

• Communicates with Health Plans regarding patient claims

• Maintains and organizes claim files

• Responsible for making inbound and outbound calls to providers, patients, and group administrators to resolve claim inquiries

Provider Services Representative

Blue Cross Blue Shield of IL - Illinois

October 2021 to November 2021

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns

• Calmly attempt to resolve and de-escalate any issues

• Escalate interactions when necessary and appropriate

• Respond to requests for assistance and/or possible processing payments

• Track all call related information for auditing and reporting purposes

• Provide feedback on call issues

• Upsell if required

Customer Service Representative

UGG / Deckers Brands - Broomfield, CO

November 2020 to January 2021

Answer incoming calls, help customers resolve issues with, failed authorizations, void authorizations, lost or damaged shipments, no progression on label, refunds, order placing, order canceling, order replacement, tracking packages, returns and exchanges etc. EVS Housekeeping

Presbyterian/St. Luke's Medical Center - Denver County, CO November 2019 to January 2020

Thorough cleaning of a patient room following discharge in order to removing germs that might be transferred to the next patient in the room. Final floor cleaning using disinfectant. Receptionist/ Data Entry Clerk

ClickBank - Broomfield, CO

September 2013 to 2015

Receive, direct and relay telephone messages and fax messages. Direct the ClickBank customers and the general public to the appropriate staff member.

Pick up and deliver the mail.

Open and date stamp all general correspondence.

Answer telephone calls.

Maintain an adequate inventory of office supplies. Respond to public inquiries.

Insurance Representative

HealthOne SCL - Broomfield, CO

June 2013 to September 2013

Answered incoming calls providing assistance to all callers and directing the calls to the appropriate department.

Add or change insurance coverage.

verification of documentation necessary for timely collections of patient accounts including requesting and collecting medical records.

Send appeals as needed.

Send request to Medical Records for reports requested by Insurance Company. Pharmacy Technician

Cornell Pharmacy - Denver, CO

January 2012 to January 2013

Received written prescription and refill requests and then verified that information is complete and accurate.

Maintained proper storage and security conditions for drugs. Answered telephones, responding to questions and requests. Assisted customers by answering simple questions, locating items and referring them to the pharmacist for medication information, etc.

Custodian Lead

Ugl - Unnico - Henderson, CO

October 2009 to 2010

Supervised and ensured cleanliness of the facility. Delegated duties to janitors.

Managed and motivated three direct report janitors. Administrative Assistant

Jordan A.M.E Church - Denver, CO

June 2008 to May 2009

Kept records and prepared programs for church activities. Organized and supervised complex youth activities and projects. Inputted new account and performed filing.

Answered and direct phone calls.

Education

Associate's in Health Science

DeVry University

July 2022 to Present

Associate in Medical Billing And Coding

DeVry University - Chicago, IL

June 2020 to February 2022

Associate in Pharmacy Technician

Everest College-Aurora - Aurora, CO

October 2010 to July 2011

High school diploma or GED

Skills

• Clean

• Custodial

• Janitorial

• Cash Handling

• Housekeeping

• Cleaning

• Excel

• Warehouse

• Microsoft Office

• Customer Service Skills

• Data Entry

• Warehouse Experience

• English

• Communications

• Management

• Cooking

• Environmental Services

• Office Experience

• Cleaning Experience

• Microsoft Windows

• Clerical Experience

• Customer service

• Sales

• Cashiering

• Commercial cleaning

• Custodial experience

• Microsoft Word

• Medical Coding

• Medical Billing

• Hospital Experience

• Phone Etiquette

• Time management

• Typing

• Live chat

• Documentation review

• HIPAA

• Microsoft Outlook

• Insurance Verification

• Medical Terminology

• Computer literacy

• Microsoft Excel

• Medical Records

• Pharmacy Technician Experience

• ICD-10

• 3M Coding and Reimbursement System (1 year)

• 10 key calculator

• Manufacturing

• Cleanroom

• CPT Coding

• ICD-9

• Communication skills

• Administrative experience

• Computer skills

• Assembly

• ICD Coding

• Organizational skills

• Call center

• Database management

Certifications and Licenses

Pharmacy technician

October 2010 to Present

Assessments

Administrative assistant/receptionist — Proficient April 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Attention to detail — Proficient

October 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer focus & orientation — Proficient

December 2021

Responding to customer situations with sensitivity Full results: Proficient

Medical terminology — Proficient

January 2023

Understanding and using medical terminology

Full results: Proficient

Medical billing — Proficient

March 2022

Understanding the procedures and forms used for medical billing Full results: Proficient

Basic computer skills — Proficient

October 2022

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Work motivation — Proficient

May 2020

Level of motivation and discipline applied toward work Full results: Proficient

Customer service — Proficient

February 2021

Identifying and resolving common customer issues

Full results: Proficient

Verbal communication — Proficient

April 2023

Speaking clearly, correctly, and concisely

Full results: Proficient

Work style: Reliability — Proficient

March 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Call center customer service — Proficient

July 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Delivery driver — Proficient

June 2022

Interpreting instructions or signs and solving problems Full results: Proficient

Data entry: Attention to detail — Proficient

September 2021

Maintaining data integrity by detecting errors

Full results: Proficient

Medical receptionist skills — Proficient

July 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Scheduling — Proficient

April 2023

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Protecting patient privacy — Proficient

October 2022

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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