APRIL D. SHERRINGTON

Cranford, NJ *****

908-***-****

adyhh7@r.postjobfree.com

SUMMARY

Team-driven Scrum Master and Administrative Professional knowledgeable in task prioritization, risk management and workflow optimization. Over twenty years of expertise in public speaking, presenting information clearly and developing high performing diverse teams. Collaborative, innovative, and flexible in all types of situations.

SKILLS

Scrum Master

Executive Assistant

Public Speaking

Presentation Skills

Project Management

Team Leadership

Customer Service

Project Team Coordination

Coaching and Mentoring

Documentation and Reporting

Database Reconciliation

Activity Planning

Workshop Teaching

Workshop Coordination

Motivational Speaking

New Program Development

Program Implementation

Presentation

Performance Evaluation

Billing Management

EXPERIENCE

KAIZENSPARK

Cranford, NJ

Scrum Master 06/2021 to Current

Led Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.

Removed impediments and protected team members from interruptions and distractions to maximize productivity.

Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.

Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.

Delegated tasks to each team member, regularly assessing workloads to complete tasks on time and within project parameters.

Worked to gather customer requirements, clarify specifications and translate into product backlog.

Enhanced efficiency of content flow between developers and transparency of content status through integration of automated workflow pipelines.

Evaluated projects for issues, alleviating problems and distractions to meeting team goals.

Delivered results using strong understanding of project management methodology and PMO standards.

KAIZENSPARK

Cranford, NJ

Billing Manager 03/2019 to Current

Resolved billing issues by applying knowledge and completing in-depth research.

Developed improved standard operating procedures to increase billing accuracy and cash flow.

Implemented processes, successfully bringing $90K of backlog billing to paid in full.

Created financial management mechanisms to minimize financial risk to business.

SELF-EMPLOYEED

Cranford, NJ

Property Manager/Owner 08/2012 to Current

Inspected properties regularly to identify deficiencies and schedule repairs.

Responded to tenant maintenance requests according to agreed conditions for building functionality.

Solicited and analyzed bids for repairs, renovation and general maintenance.

Drafted and monitored budgets for overall maintenance and operations.

SELF-EMPLOYEED

Cranford, NJ

Child Caregiver 10/2009 to Current

SAHM for my family.

WW INTERNATIONAL

Basking Ridge, NJ

Customer Service (Part Time) 10/2001 to 10/2003

Established positive rapport with customers, managers and customer service team members to maintain a welcoming environment.

Provided feedback and coaching to customers in different phases of the program.

Maintained knowledge of company products and services to promptly resolve complaints and concerns.

HOME DEPOT

Garwood, NJ

Customer Service Associate (Contract) 02/2021 to 06/2021

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Educated customers on special pricing opportunities and company products and services.

Relayed customer feedback to cross-functional teams to improve products and services.

SELF-EMPLOYED

Warren Township, NJ

Caregiver Elderly Family Member 10/2001 to 07/2009

WW INTERNATIONAL

Basking Ridge, NJ

Customer Service (Part Time) 10/2001 to 10/2003

Established positive rapport with customers, managers and customer service team members to maintain a welcoming environment.

Provided feedback and coaching to customers in different phases of the program.

Maintained knowledge of company products and services to promptly resolve complaints and concerns.

AVOTUS

New Providence, NJ

Billing Analyst 10/2003 to 04/2005

Maintained procedure maps on processes performed to test billing system changes.

Improved invoice procedures to validate customer contracts and maintain billing communication.

Executed solutions for internal process issues to streamline operations.

Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.

Investigated and resolved issues to maintain billing accuracy.

AT&T

International Data Operations Bridgewater, NJ

Project Manager 05/1996 to 10/2001

Created project plans with established timelines, assigned to appropriate teams and managed workflow.

Led Database Reconciliation projects, improving data accuracy from 20% to 96% respectively.

Led meetings with internal team members, consultants and contractors.

Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.

Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.

Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.

Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.

Conducted periodic meetings with Network Center Engineers for quality and progress.

Created team objectives and roles with specific goals.

Drove continuous improvement of project delivery process by providing strong leadership.

Reviewed project risks and devised proactive strategies to avoid potential roadblocks.

Modified project plans when needed to better align with organizational objectives.

Focused on project monitoring and management by developing forecasts and tracking expenses.

Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.

Determined project staffing needs and led resource management.

Trained internal and External Employees on use and functionality of all new versions of International Inventory Database.

AT&T

Morristown, NJ

Executive Assistant 06/1989 to 05/1996

Coordinated meeting and work schedules for staff teams and executives.

Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.

Set up meeting and event logistics for senior management and updated calendars.

Managed and approved invoices, reports and proposals.

Managed and tracked expenses to meet company budget requirements.

Revised and maintained master calendar to coordinate meetings across multiple time zones.

Conducted research and collected and analyzed data to prepare reports and documents.

Facilitated board meeting agendas and distributed support materials in advance for successful sessions.

Followed proper accounting and bookkeeping procedures to support audits.

Collaborated with internal teams to support long-term research, marketing and ad hoc projects.

Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.

Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.

Executed special objectives and projects in response to executive team and board member requests.

Researched and prepared information for presentations to high-level executives.

Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.

Designed PowerPoint presentations for monthly divisional meetings with top-level executives.

Prepared invoices and drafted memos for executives.

Updated and implemented administrative and executive support policy changes and monitored effects.

Delivered Diversity Training Workshops for all levels of employees.

EDUCATION AND TRAINING

BACHELOR OF ARTS: HUMANITIES/BUSINESS ADMINISTRATION 12/2001

Fairleigh Dickinson University, Madison, NJ

PROJECT MANAGEMENT MASTERS CERTIFICATE 05/1996

Stevens Institute of Technology, Hoboken, NJ

SCRUM MASTER

Scrum Alliance 06/2022

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