Customer Service Call Center

Kenzarria White

Call Center Representative

Email: adyhg4@r.postjobfree.com

Address: **** * **** **, *** 2047

Phone: 602-***-****

Date of birth: Jan 17, 2000

Nationality: African American

OBJECTIVE Always looking to learn new skills, take on extra responsibilities, and grow professionally.

Have a proven record of surpassing sales targets and boosting revenue.

Self-motivated, team player with strong organizational and interpersonal skills.

Proactive, customer-orientated professional with over 4 years of experience in reputable shops.

Experienced in training and mentoring new members of staff. Confident public speaker with experience of giving presentations and training sessions.

Have worked in busy, pressurized environments where high standards are expected.

EXPERIENCE

Tempe, Az

Jun 2018 - Jan 2020

Call Center Representative

Iqor

Handling inbound customer service calls, Answering technical support inquiries via incoming call, chat or emails. Researching and resolving customer issues. Taking over 100 inbound calls a day. Phoenix Az

Feb 2020 - Dec 2021

Call Center Representative

Dynata

Mesa, Az

Jan 2022 - Jun 2022

Patient Coordinator

Embry Health

• Consistently met my short and long-term targets.

• Proactively participated in meetings and helped create new practices. Answered calls, responded to emails, and spoke with clients face-to- face.

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Processed a range of documentation and entered information into databases.

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Perform outbound surveys with respondents and accurately record their answers.

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• Answering 100-200 outbound calls a day.

Encouraged patients to adhere to all treatments and recommendations of the physician, providing education as needed so patients could understand why treatments were required and how they worked

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EDUCATION

Phoenix Az

Aug 2014 - May 2018

High school Diploma

South mountain high

SKILLS LANGUAGES

English

Native

DRIVING LICENSE

Registered incoming patients, collecting necessary information via intake forms; managed patient data and updated patient records

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Scheduled appointments, audited insurance claims, took payments, and prepared daily invoices

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Maintained the cleanliness of the office area and waiting room, sanitizing frequently touched surfaces and providing personal protection equipment, including disposable masks and hand sanitizer, to patients and their families

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• Quick learner

• Computer skills

• Customer service

• Interpersonal

• Leadership

• Problem solving

• Time management

Class D licence. 8 years' driving experience.

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