Customer Service Branch Manager

IRFAN JAMIL

Cell: +923*********

Mailing Address:

House # 1191,street # 13b makkah colony gulberg Lahore.

E-Mail:

adyhfp@r.postjobfree.com

Personal Data:

Date of Birth:16 oct,1993

Gender : Male

Religion: Islam

Nationality: Pakistani

Marital Status: Single

Languages Known:

English

Urdu

Punjabi

Objective

I am a self-motivated and passionate graduated student of “BBA. (Hon’s) in Finance” from Global Institute of Lahore. I have achieved good academic records and great knowledge of management science which has developed through studies. Being a student representative, I have gained numerous skills such as problem solving, decision making and leadership skills. Good at team management, time management, project management, Marketing, Customer oriented dealing, Communication, management and leadership skills. Currently, I am looking for a graduate job in retail field, where I can potentially utilize my strong influencing skills.

Academic Record

BBA (hon’s) (2012-2016)

Global Institute of Lahore

Intermediate (2010-2011)

B.I.S.E Lahore.

Matriculation (2008-2009)

B.I.S.E Lahore

Experience:

Branch manager at Zeen

Core Job responsibilities as a Branch manager.

• Managing Sales & Retail Operations for Guts and Zeen stores in packages mall.

• Handling the Sales force.

• Managing the Sales Portfolio Monthly, Quarterly and annually for 2 (brands Guts and Zeen).

• Implementing and ensuring 100% Compliance Company’s SOPs.

• Disseminating the Sales Targets Monthly and annually to the team and making indelible plan to achieve.

• Customer claim handling of all 2 brands.

• Handling the Promotional Activities / Campaigns (Sales Promotion) effectively in my dominion.

• Working on core KPIs of sales with operative results.

• Working on liquidation of stocks for all seasons, Liquidation Growth and Business growth.

• Working on Product Feedback and Market Analysis.

• Helming Stock Allocation & distribution Plan within my dominion according to the Stock level & availability.

• Strongly in coordination with VM department (Visual Merchandising) for implementing the international and innovative VM Standards at Store ZEEN.

• Coordinating with Supply Chain for Drop Plans, timely replenishments and for Inter – Store Transfers. ( IST )

• Hiring Staff, train them and make lucrative development & growth plan for them.

• Conduct product Knowledge training session for 2 brands.

• Liaison with HR for lucrative hiring & training procedures. Working on (ERP) systems applications and products in data processing in coordination with IT department.

• Defining jobs for Assistant Managers & Floor Managers and for rest of the staff.

• Liaison with admin department for making administrative tasks stifle.

• Working with audit department doing the surprise audit of cash and stocks

Branch manager at Breakout

Responsibilities are:

Contribute to the achievement of the overall strategic objectives of Breakout

Responsible of overall management of the staff

Foster and promote a cooperative working climate, maximizing productivity and morale

Available for employees at all levels to advise, counsel and assist with problems or queries

Encourage a good standard of employee conduct and behavior and coordinate disciplinary procedure when necessary

Accountable of overall management of the branch

Branch manager at WARDA

Responsibilities are:

Organizing and executing training programs for branch personnel.

Evaluating employee performance and providing feedback and coaching as needed.

Developing and implementing sales plans.

Conducting regular sales, targets and operations meetings.

Briefing employees on current sales goals, promotions, and other relevant information.

Coordinating with other branches to share knowledge, plan promotional activities or achieve goals.

Manager at Ideas by Gulahmed

Responsibilities are:

Making sure the shop floor runs smoothly.

Meet the store’s monthly targets and handle budgets.

Recruit and train staff.

Deal with any enquiries and complaints and monitor customer service.

Serve customers as needed.

Trainings:

I got training of retail industry from international retail academy got 3 workshops.

I got training as a marketing Coordinator at Caanchi & Lughari and Mocciani Company.

I got training as a customer service from Ideas by Gulahmed.

Awards:

I got award from owner of the company as highest growth of the year at WARDA.

Computer Skills

Internet surfing & browsing

MS OFFICE

MS Windows7-XP-98-2000

English Composing

Personal Skills and Traits:

Punctual, committed, diligent, loyal and honest.

Ambitious & Innovative.

Sound decision making & problem solving skills.

Reference ;

will be furnished on demand.

Contact this candidate