NASHAY HARRIS

adyhc9@r.postjobfree.com 804-***-**** Virginia Beach, VA 23453

Summary

Skills

© Operations Management © Problem-Solving

© Staff Supervision © Verbal and Written Communication

© Policy and Procedure Enforcement © Account Management

* Staff Development ‘© Training Assistance

* Cash Handling ‘© Flexible Schedule

© Complaint Resolution © Positive Attitude

© Team Leadership ‘© Customer Service Management

© Conflict Resolution

Experience

Wash king Virginia Beach, VA © Counted cash on hand at shift change and closing to determine

Shift Leader shortages or overages and prepare bank deposit statements

01/2019 - 10/2022 © Supervised and led employees to maintain productivity and

customer service levels.

© Handled escalated customer concerns and emergencies in absence

of manager or supervisor.

© Educated customers about offerings, promotions and pricing to

boost sales.

* Coached team members to increase productivity and reduce

workplace accidents

© Complied with company safety procedures, policies and

regulations to promote safe working environment.

Managed daily workflow and scheduled staff for adequate

coverage.

GEICO VA Promoted high customer satisfaction by resolving problems with

Remote Customer Service knowledgeable and friendly service

05/2017 - 12/2019 © Answered incoming calls and emails, providing frontline

customer support or assistance with product and service

transactions.

© Remained calm and professional in stressful circumstances and

effectively diffused tense situations.

© Demonstrated excellent communication skills in resolving

product and consumer complaints.

© Developed strong customer relationships to encourage repeat

business.

* Provided outstanding service to new and long-standing customers

by attending closely to concerns and developing solutions.

© Consulted with customers to resolve service and bil

ing issues,

© Sct up and activated customer accounts.

‘ Escalated customer concerns, issues and requirements to

supervisors for immediate rect

cation.

© Informed customers about billing procedures, processed

payments and provided payment option setup assistance.

© Assisted customers with making payments or establishing

payment plans to bring accounts current.

© Maintained knowledge of current promotions, exchange

guidelines, payment policies and security practices.

© Upheld quality control policies and procedures to increase

customer satisfaction.

Education and Training

Landstown High School Virginia Beach, VA

General Studies

06/2012

Contact this candidate