***** ***** **, **********,**, ***** 720-***-****

adyhc3@r.postjobfree.com

OBJECTIVE

I would love to demonstrate my skills in a remote call center environment.

EXPERIENCE

Delivered Pharmacy

Remote customer service representative January 2023- May 2023

Confirming covid tests orders for patients and also doing follow up calls on refills. Confirming

Patients demographics in EMR. We used Python leads for our crm dialer and googlesheets for patient

Demographics.

CovidCheck Today

Lead Medical Assistant May 2021-October 2021

Drive to patients houses to do covid tests on them. I used the app fleet to map the patients house and to

confirm patient demographics.

Denver Health

Medical Assistant October 2020-May2021

I am on the Float team here at Denver I float between the covid testing sites and between the clinic. I love

what I do here at Denver health! I room patients enter the patients info in epic as well as taking vitals. I

also assist the provider if needed. We used epic for our EMR.

Colorado Dermatology Center

Medical Assistant October 2019- Oct.2020

Rooming patients, getting the chief complaint in the room. Assisting the Dr. In Mohs surgeries, shave,

excision and punch biopsies as well. Assisting the Dr. In microdermabrasion and also performing dry ice

facials. Calling patients post mohs to see how they feel and if they are taking their antibiotics and pain

medication as directed as well. I also did prior authorizations and letter of medical necessity for patients

medications. Also calling in prescriptions and scheduling appointments, filing, calling patients back with

biopsy results. We used only paper charting here.

WeightLoss MD

Lead Medical Assistant (office Manager) September 2018-October 2019

I manage the flow of the office, managing the inventory as well. Putting in orders to access labs and

McKesson. Front office duties such as scheduling appts, checking patients in and out. Medical release as

well as doing the closing process of the office. Back office duties such as rooming patients, vitals and

Injections and blood draws and prepping the mayo stand for the NP's biote procedure. Also assisting the

NP during the biote procedure. We used quickbooks as our point of sale and practice fusion as our EMR

System.

Cherry Creek Medical

Medical Assistant/Coolsculpting provider February 2016-September 2018

I room patients, take vitals and perform blood draws and administer injections. I consult patients on what

program they are in. Soon to be offering IV therapy, I am IV certified so that will be another one of my

duties as an MA. I did consultations for coolsculpting as well as perform coolsculpting procedures.

We used quickbooks for our point of sale.

Icare Vision Center

Medical Receptionist January 2014-February 2016

I performed front office duties such as authorizing insurance and scheduling appointments. Also checking

patients in and out, as well as answering multiple phone lines. We used quickbooks as our point of sale

Crystal is what we used for our EMR system for patient demographics.

Access Medical Weight Loss

Medical Assisant January 2012-january 2014

Front office duties and back office duties. Back office duties consisted of rooming patients to take their

vitals, height and weight, patient history, blood draws and administer injections.

Filing, stocking the rooms with medical supplies, selling supplements, and dispensing medication.

Preparing medication to put into vials, and preparing for the next day. We used quickbooks as our point

Of sale.

Hawaii Dermatology and Surgery

Medical Assistant January 2011- January 2012

Front office duties and back office duties.

I would also do dictations and perform laser treatment for patients with Eczema. I also roomed patients

took vitals and recorded patients demographics into EMA. As well as assisting the Dr in procedures such as

botox and fillers and other facial procedures.

Dish network

Customer service representative remote December 2008- January 2011

Taking inbound calls assisting in technical and billing related calls.

EDUCATION

Coolsculpting University 2018

Saving Americas Hearts [IV certification] 2018

Everest College for Medical Assisting 2010

Northglenn High School 2004-2008

AWARDS AND ACKNOWLEDGEMENTS

My externship for Medical Assisting was at Quest Diagnostics. This was a 1 month externship. I learned what to do at the front desk as well as back office duties. I performed blood draws all day.

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