Customer Service Medical Assistant
Resume:
TIMISHA STANLEY
MACCLENNY, FL
*************@*****.***
SUMMARY
Dedicated and goal driven Medical Assistant with 12+ years of experience in marketing and management, looking to secure a position as a team player in a people-oriented organization that offers a wide range of opportunities for growth and development as well as allowing me to utilize my experience and my ability to work well with others.
SKILLS
•Data Entry/40 WPM •Customer Service •Adaptability •Leadership
•Operations •Communication •Detail Oriented •Decision Making
•Problem Solving •Time Management •Microsoft Office •Critical Thinking
WORK EXPERIENCE
July 2021 – November 2022. Concentrix
(lenscrafters/human)
Work from home. Macclenny, FL
● Customer service
● Took inbound/outbound calls
● Schedule Ophthalmology appointments
● placed order for medication to be send out
● Took payment over the phone
May 2019 – Feb 2020 Northeast Florida State Hospital Macclenny, FL
Direct Care Aide
Implement client treatment plans as determined by the treatment team.
Carry out daily routines as assigned.
Ensure access to recreational, cultural, and religious opportunities for clients.
Provide transportation to and from vocational programs, day programs, medical and dental appointments, activities, etc. with company and/or personal vehicle.
Write daily entries into log regarding each client and their interaction with their peer group.
Accurately administer and document administration of medications.
Perform other duties as needed.
July 2012 – September 2013 Avenues Cancer Care Institute Jacksonville, FL
Medical Assistant
Demonstrated knowledge of medications and their correct administration based on age of the patient and patient’s clinical condition within scope of practice.
Performed patient care responsibilities considering needs specific to the standard of care for patient’s age.
Under direct supervision, performed a head-to-toe assessment on all patients and reassessments as per policy including pediatric, geriatric and the general patient population.
Assessed and reassessed pain management techniques utilized. Educated the patient and family regarding pain management.
Demonstrated ability to perform treatments and provide services to level of licensure/scope of practice.
August 2011 – July 2012 Chappell Schools Jacksonville, FL
Teacher Assistant
Worked with individual students or small groups of students to reinforce learning of materials or skills initially introduced and outlined by the teacher.
Provided extra assistance to students with special needs, such as non-English-speaking students or those with physical and/or mental disabilities.
Assisted the teacher in preparing materials and equipment for direct instructional activity, including locating, copying, collating, distributing and/or grouping materials to support instructional activities planned by the teacher.
Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.
Performed other duties as assigned by the teacher, principal or his/her designee.
April 2008 – August 2011 Sally Beauty Supply Jacksonville, FL
Cashier
Acknowledged customers in a friendly and respectful manner.
Informed customers of in-store promotions, pricing specials, etc.
Answered incoming calls to front cash; took and delivered messages when required in a prompt manner.
Ensured cash area is kept neat, tidy, well organized.
January 2018 – May 2019 Plato’s Closet Jacksonville, FL
Floor Manager
Managed all staff, including interviewing and hiring; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems to ensure courteous, friendly and efficient customer service.
Developed and manage the shop's procedures in compliance with established cash handling procedures, accounting, and other requirements
Ensured that adequate inventory levels and effective displays of appealing merchandise are maintained.
Created and implement a marketing strategy to reach target customers.
Maintained awareness of market trends in the retail industry, understand forthcoming customer initiatives, and monitor what local competitors are doing
Performed other duties as needed.
EDUCATION
Fortis College Jacksonville, FL
Medical Assistant Diploma
March 2012
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