Customer Service Representative

Shanquaneisha (Shan) Harrington

**** ****** ******* ** • Garland, Texas 75043 • Phone: 972-***-**** • adyhbd@r.postjobfree.com

Objective

To obtain a challenging and rewarding position that utilizes my Professional Experience. I have over 8 years of professional Customer Service and 2 year of Warehouse Industry. I am self-motivator, I have the ability to read and write and confident in making independent decisions and commitment for success in a growth-oriented organization.

Education

Dallas Can Academy Dallas, Texas

Diploma May 2013

Professional Experience

01/2020- Present

Quality Assurance Specialist/ Customer Service Representative- CVS Specialty, Dallas, Texas

oResponsible for monitoring agents calls, for demeanor, technical accuracy, performance and conformity to company policies and procedures.

oMonitor the effectiveness and quality of incoming calls.

oEnsure compliance with company’s quality systems.

oOffer daily feedback via verbal and written communication.

oEffectively manage and direct 60+ calls daily, with goals including offering services and medications to help treat rare and complex medical conditions like cancer, rheumatoid arthritis, and multiple sclerosis.

oListen to customers attentively to ensure the customer gets a great customer experience.

oResearch customers issues, using various internet sites.

07/2016 - 12/2019

Customer Service Representative- Assurant, Farmers Branch, Texas

oEffectively manage high volume inbound/outbound calls daily, with goals including selling plans, managing customer account as well as canceling customers accounts.

oAssist customer with billing and policy concerns.

oResolving internal and external customer issues via phone.

oAssist customers with damaged device issues, reimbursement process, billing errors and shipment requirements.

oExceed quality standards.

04/2013- 06/2016

Customer Service Associate – Wal-Mart Inc., Dallas, Texas

oAnswer customers questions and help them with their needs.

oItemized and totals purchases by recording prices, departments, taxable and nontaxable items, operating a cash register

oEntered price changes by referring to price sheets and special sale bulletins

oDiscounted purchases by redeeming coupons

oCollected payments by accepting cash, check, or charge payments from customers, making change for cash customers

oBalanced cash drawer by counting cash at beginning and end of work shift

oContributed to team effort by accomplishing related results as needed

Skills & abilities

oCustomer Service, team player, excellent organization, attention to detail, and highly motivated.

oProblem-Solving, oral and written communication, self-motivator, ability to multitask in a fast paced call center environment.

oWarehouse work, shipping & receiving, production line.

oAbility to establish and maintain a cooperative working relationship with co-workers, supervisors and general public.

oExcellent time management skills and computer knowledgeable.

reference

Rosheika Hawkins

(Cell) 214-***-****

adyhbd@r.postjobfree.com

Contact this candidate