Customer Service Branch Manager
Resume:
RONALD T. DeBOARD
St. Petersburg, FL 33707
**********@*****.***
PROFESSIONAL SUMMARY SKILLS AND TRAINING
Operations Analysis Equipment Service and Maintenance Total Quality Management (TQM) Sales and Marketing Personnel and Human Resources Performance Management Training Statistical Process Control (SPC) Critical Thinking Administrative and Management Safety Management of Financial Resources Hazard Material Training (HAZMAT) Communication Judgment / Decision Making Dr. Deming Management Process Brainstorming Education and Training Behavioral Window Management Mapping Transportation Quality Control
Coordination Operation and Control Leadership Effectiveness Training (LET) Team Building Troubleshooting KAIZEN
Customer Service Salesforce.com Sales Management
Negotiations Power Messaging P & L / Financial / TM1 2022 Southeast District Branch of the Year Five Employee Promotions 6 Year Revenue Growth = 61.8% / Trends - 2017 = $2.092m - / 2018 = $2.891m / 2019 = $3.979m / 2020 =$5.469m / 2021 = $6.215m / 2022 = $7.585m
EXPERIENCE June 2004 – Present
Branch Manager – United Rentals Trench Safety – Tampa, FL (2017-Current) Branch Manager – RSC / United Rentals, Inc. - Panama City, FL (2008–2017) Branch Manager – RSC Equipment Rental - Indianapolis, IN (2004–2008)
Growth and Profitability
Direct and coordinate activities of business or departments concerned with operations, sales, pricing and supplies of products to customers
Review financial statements, operational results, sales and activity reports, including data to measure profitability, productivity and goal achievement and determine areas of cost reduction and improvement
Manage staff preparing work schedules and assigning specific duties to drive customer satisfaction and retention
Communicate and enforce policies, goals and objectives
Evaluate data pertaining to costs and plan budgets October 2002 – June 2004
General Manager – PFM Truck Care - Indianapolis, IN
• Direct, monitor and support administrative, sales, repair and maintenance services and operations.
• Evaluate performance of employees, vendors or other service providers to ensure quality Safety, Staffing, Scheduling
• Communicate sales and operations goals, objectives and procedures to staff and monitor performance. Productivity and Profit Margins February 1998 – October 2002
Terminal Manager- FEDEX Freight – Columbus, IN
Terminal Manager – American Freightways
Communicate operations policies and standards including safety, scheduling, productivity and customer satisfaction achievement
Plan, organize and manage work of subordinates and routing of deliveries and pick-ups in an accomplished manner consistent with customer needs and organizational requirements
Monitor all aspects of business to ensure compliance of state and federal regulations as well as company policies and procedures EDUCATION Business / Accounting
Indiana University-Purdue University, Indianapolis High School Diploma
Greenwood Community High School
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