Joan Jennings

** * ********** ****, **** **

Mesa, AZ 85206

Telephone: 480-***-****

I have 20 years Federal service. My sales experience includes Allstate P&C (licensed agent) and Alfa Realty (residential licensed agent). I have 20+ years of customer service and one year Inbound customer service.

Rangum Industries, Inc. (under contract)

Wells Fargo Bank (Corporate Security Response Center)

Customer Service Assistant

12/27/2022 – Present

Receive incoming calls from technicians and vendors who need to perform maintenance, repair or replace cameras, motion sensors, hold up buttons, batteries and/or install new alarm equipment for banks throughout the nation (we have an additional call center location in NC). Reviewing Zones that have been repaired and restored before taking alarms off test or other and replace equipment. This is a contract position that is almost complete.

EDM – Gilbert, AZ

Remote Customer Service Representative

11/2021 – 4/8/2022

Inbound calls Medicare Enrollment Period and extended States using TLDialer. Verifying information and forwarding to Licensed Agents throughout the US. EDM discontinued verifying in Az relocating this department to the Philippians.

Bloom Insurance – Mesa, AZ

Inbound and Outbound calls Medicare Enrollment Period 08/15/2020 - 12/7/2020

Inbound - Forwarded interested Medicare recipients (collected pertinent information prior to transferring to a licensed agent). Outbound calls – scheduled benefit consultations for recipients interested in determining if they have the best medical plan.

2009 – Macy’s – Seasonal sales associate.

my

My Federal service was 20 years with breaks in service due to personal and family related issues (grandmother and child).

USDOL/OSHA, Vestavia Hills, AL, 3 years, Sr Clerk/Stenographer

USDOD/Maxwell AFB, Maxwell, AL, 3 years, Computer/Word Processing Administrator

USDA/Farm Service Agency, Montgomery, AL, 13 years, Program Assistant (Computer)

In 1996, I left USDA due to my grandmother’s illness and did not return to Federal Service until her death in June of 2000. I was rehired three times by USDA/FSA, which I feel shows the type of skills and my loyalty to this agency. This was a wonderful agency to work for and they understood the importance of what family meant to me and when I was available and they had a vacancy I was rehired.

While working as a Federal Employee I received two Quality Step Increases, two Cash Awards ($1500), a 40-Hour Time Off Award, and five Employee Suggestion Program Awards resulting in $50 cash and four coffee cups (was going for a set of six ).

1981-1982 Checks and Balances (Allstate Insurance – Licensed in Property & Casualty). This was a part-time position 20-30 hrs a week allowing me to attend after school sports practices.

1996 Alfa Real Estate – Residential Agent for one year.

1996 Consolidated Freight – Part time position posting freight billing.

1997-1998 Montgomery County Circuit Clerks Office – Received, posted and routed legal documents for civil suits to appropriate court. Swore in jurors for different civil and criminal court cases. Also performed secretarial, clerical/receptionist, receptionist duties.

Prior to and between my federal service I held the following positions:

Banking - Teller and Marketing Secretary and created queries in the Internal Audit Department.

Physician Offices - Receptionist, Assistant Office Manager, completed health insurance forms and relieved the lab assistant in her absence.

I worked for Kelly Services (Employment Agency) since the 1970’s, in Alabama and in 2002, in Arizona. In Alabama I worked for various companies as a secretary, receptionist and a Legal Secretary. In Arizona I worked for a mortgage company using Excel to pay off Residential mortgages. This was great for me because I could take temporary assignments when it wasn’t convenient for me to work full time.

In my 20’s I worked for Physician Offices and Banks. Positions in Banks as: Teller, Marketing Secretary/Assistant, Master Card Customer Service and ran credit reports, Internal Audit (creating and running queries). Positions in Physician’s Offices: Receptionist, filing insurance forms, medical transcription, bookkeeper and Assistant Office Manager.

Education:

Auburn University in Montgomery, AL 1974-2001

Troy State University in Montgomery, AL 1973-1999

Took classes at both schools from 1973-2001

Two years of General Studies GPA 3.0

GED-1972 Montgomery, AL

My husband died in 2001 and I relocated to Arizona to be near my son and grandchildren. Now that my grandchildren are older and due to the Covid pandemic I was confined to home, all social club activities came to a halt. I went back to work because I had too much time on my hands. I had no idea how much I had missed working with people. It’s not only satisfying to help others but the extra income is really great. Although I currently work in office my preference is remote jobs. Thank you for the opportunity to demonstrate that I’m not only capable of doing a great job but I’m a loyal employee.

Contact this candidate