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Front Desk Customer Service

Location:
Chicago, IL, 60645
Salary:
$3500/_ monthly or as per company's rules
Posted:
July 23, 2023

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Resume:

RADHIKA VAGHMARE

**** * ********* ***, #**

Chicago, IL 60645

(1)- 872- 252 -6667

adyhau@r.postjobfree.com

SUMMARY

Administrative professional with over 20 years of job experience in the clerical field. Highly competent in multitasking, carrying strong leadership, interpersonal, and bilingual skills. Proficient in MS Office with typing speed 40 WPM. Enjoy learning new programs and processes, self-motivated and result-oriented. Known for strong dedication, taking initiative, and commitment to quality and excellence in all work.

EXPERIENCE

Jr. Clerk – Consulate General of India, Chicago Office

Monthly payment of all utilities bills, rent, water, internet, telephone, car insurance, etc. related to office and Office of Foreign Ministry.

Maintained stationery and postage register, ordering items of Amazon and related paperwork.

Inviting quotations and taking approval of purchase committee

Used Libre office software to prepare notes, client correspondence through email and phone.

Looking office property related purchase, returns and repairs.

Noting of Leave records and its calculations of local staff employees.

Maintaining /copying the vouchers of cash accounts.

Overlooking reception area and doing rooster visa duty, handling emergency visa phone.

All other duties as assigned by the officers.

Election Official /Language Assistant- Chicago Board of Elections- on contract – Primary and General Election of 2020 - multiples

Worked as a translator - English to Hindi online of the website Chicago Board of Elections.

Worked as proof-reader of various types of ballots audio and visual. Attended and assisted the community events with Director of Community Outreach of South Asian.

Worked with VRXG data and made data-entry of various language wards and precincts in excel.

Recruited Election Judges for General Election purposes as per their address and educating and guiding throughout the process from recruiting till the end of election.

Worked for the Election Day on Hotline and resolve the problems of voters, Election Judges and others Assistant (Accounts)- State Bank of India 08/01/2018 -11/15/2019

Generating and downloading various reports using banking software – Finacle and Netcast.

Reconciling Federal Reserve, US Bank and Money Desk, preparing reports like AMR, PnL, Pledge and weekly reports.

Manually reconciling transaction list/day book with daily vouchers transactions took for the day.

Looking after incoming and outgoing mails including FedEx and certified mails.

Coordinating for in clearing and out clearing, and ACH download and uploads.

Looking after filing, scanning, attending audit queries and disposal of office old records. Program Coordinator-Indo American Center – a Non-Profit Organization. 01/18/2017-08/09/2017

Data entries of all transactions in ICIRR database. Maintained, Organized, Filing, Copying papers in client’s folders.

Assisting the clients for applying the benefits such as free bus ride, free phone, SSI, SSA and SSDA.

Attending and answering phone calls regarding benefits and guiding, interpreting and translating the relevant documents.

Attended mandatory training and meetings of ICIRR. Visiting DHS office for follow up and resolution of cases of clients.

Preparing monthly Golden Diners Menu Calendar, Senior Activities, weekly report.

Scanning senior’s cards and maintained daily log of attendance, food served, reporting the same to City of Chicago weekly.

Processing SNAP and Medicaid applications online, renewal, redetermination of the same.

Ordering grocery and supplies for kitchen and maintaining the stock of the same.

Supervising and giving instructions to kitchen staff regarding daily menus- senior lunch from Mon- Fri, and assigned work.

Attended online training for Food Handler and procured the certificate. Tax Associate - H&R Block. 01/2016 - 04/2016

Worked as a First Year Tax Professional and filed 30 Tax Returns for the fiscal year 2015.

Acquired details of 50 clients and resolved their issues; entering details into the Block software of respective clients.

Attended and completed required training for the post in time and oversaw the front desk as required.

Participated in 5 marketing events for the company’s program throughout tax season. Cashier/Customer Service Representative - City Collector’s Office, Evanston. 09/2015 - 12/2015

Collected 50 daily wheel tax, water, birth and various revenues in cash/credit cards/checks.

Recorded and sorted checks into the Search and TMA database. Issued various types of permits to clients.

Procured 30 daily fines (citation, parking tickets, etc.) and documented them into in the Citrix database.

Answered clients, resolved their problems. Reconciled the cash at the end of the day along with the reports.

Assisted senior leaders as requested, attended and responded phones calls. Accounting Clerk - Superior Management Inc. 05/2015 - 08/2015

Entered checks, wire transfer entries into QuickBooks for accounts receivable and accounts payable for 3 companies. Reconciled a dozen bank statements into QuickBooks.

Issued checks for various expenses, taking cash entries of rent on shared “computer-cash rent collection” logs and spreadsheet, entries of rents paid by check, Money Order and Cash in Quicken Rental and report to Office Manager.

Maintained various logs: Petty Cash, Bank Deposit, and Travel of Employees. Worked online of Retailer Statement and verified their invoices, entering the data in the Reduced and Garbage log and other assigned office work. Adult Daycare Service Co-Coordinator - Universal Metro Asian Services 10/2013 - 02/2014

Responsible for coordinating physical Exercises and managing client safety.

Developed monthly activity calendar, daily activities log. Tracked daily attendance of seniors.

Maintained and filed all relevant 60 client paper work and reports for home care employees.

Organized and planned for various activities and events for seniors. Oversaw front Desk as required. Attended 2 trainings for home care employee.

Volunteer Parent Mentor -Boone Elementary School, Chicago, IL October 2008 – June 2010

Completed 600 hours of service and awarded for Outstanding Leadership, Dedication, and Participation.

Participated and completed the Home Tutor Program. Volunteer - Indo-American Community Center, Chicago, IL June 2007 – August 2008

Assisted in the Summer Youth Program and the Seniors Program.

Trained and tutored ESL students for six months in the Adult Literacy Program Office Clerk, Municipal Corporation of Greater Mumbai, Mumbai, India 05/1990 - 04/2007

Establishment Department (Human Resources)

o Calculated and recorded a variety of leaves (paid, half pay, casual and special, injury, and maternity) for 250 employees and forwarding the same to Service Sections for verifying and recording. o Prepared and submitted input/output data for pay-roll to Central Headquarters and local Ward Office. o Evaluated pensions and prepared supplementary pay-sheets for post-retirement leave and bonuses. o Prepared income taxes and calculated earnings, deductions, and investments for nearly 250 employees.

Records Department

o Coordinated daily in and outbound dispatches. Processed documents for 10-15 departments and 15 Ward Offices. o Managed and traced all postage expenses for government offices.

Accounts Department

o Prepared and recorded invoices for government expenses including medical emergencies, medicine, hospital meals, and machinery costs. Submitted invoices to Central Headquarters and various Ward Offices as needed. o Classified, collected and organized all third party bids submitted to government.

Correspondence Department (Legal)

o Analyzed and submitted Food and Drug Administration inspection letters to Law Office. o Monitored and kept record of all court decisions to determine license renewals.

Store Department (Supplies)

o Maintained the Headquarter Warehouse supplies including general stock, plant machinery, and medical instruments. Ordered and distributed supplies to various departments based on requests. o Organized transportation to and from the Headquarter Warehouse for supply pickups. o Executed Election Judge Duties during 7 local elections. Surveyed 500 households for government census. EDUCATION

Bombay University, Mumbai, India - Bachelors of Commerce ADDITIONAL QUALIFICATIONS

Certifications: TAS-N Approved on 04/2017

o Licensed by ISBE as a State and NCLB Approved Paraprofessional (Teacher’s Aide/Teaching Assistant/Paraprofessional)

Computer Training: Asian Human Services 04/2013 - 06/2013 MS Office-Data Management - Marketing Tools (70 Hours)

Taxation Course: Completed 10 weeks Basic Taxation Course at H&R Block, Chicago 09/2015 - 11/2015

Language Skills: Fluent in English, Hindi, and Marathi



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