Customer Service Administrative Assistant
Resume:
Sarah Wright
Spring Creek, NV *****
***********@*****.***
I was in rotc for 2 years, I’m easy going I am very creative artistic, I read a lot . I keep to myself . Authorized to work in the US for any employer
Work Experience
Retail Merchandiser
Winston Retail - Elko, NV
July 2021 to Present
Customer Service Representative
Family Dollar Stores, Inc - Elko, NV
August 2018 to March 2019
Keep track of drawer funds and ensuring customers receive proper change Completed daily store maintenance such as restocking retail, cleaning store, and keeping cashier counter Resolve conflict and negotiate with others
Maintained, cleaned and stocked work area
Unloaded merchandise trucks twice a week
Developed Excellence in Sales training course
Bag and wrap customers' purchases
Assemble and organize products maintaining thorough knowledge of store merchandise Counting money and preparing for deposit
Serve cash and credit card payments
Maintain clean and orderly checkout area
Provided exceptional customer service to all customers and co- workers Collect money and give out correct change
Recover merchandise in the store
Did a lot of customer service
Answering phones and directing calls
Ensure that amounts are correct and that there is adequate change Unloading delivery orders of merchandise, stocking shelves, rotating merchandise, pricing and re-pricing products on sales floor
Managed cash flow on station
Advise customers on purchases and provide excellent customer service Education
Bachelors degree in behavioral science and criminal justice in Psychology Colorado Technical University-Online - Colorado Springs, CO February 2022 to Present
High school or equivalent
Spring Mountain J/Shs - Las Vegas, NV
September 2006 to June 2007
Skills
• Customer Service
• Customer Support
• Customer Care
• CSR
• Microsoft Office
• Conflict Management
• Pricing
• Account Management
• Merchandising
• Sales Management
• Microsoft Excel
• Word processing
• Computer literacy
• Retail sales
• Microsoft Outlook
• Planograms
• Retail Management
• Cash Handling
• Stocking
• Computer skills
Assessments
Sales skills — Proficient
August 2021
Influencing and negotiating with customers
Full results: Proficient
Customer service — Completed
March 2021
Identifying and resolving common customer issues
Full results: Completed
Administrative support professional fit — Proficient March 2021
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Working with MS Word documents — Completed
August 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Completed
Bookkeeping — Completed
June 2021
Calculating and determining the accuracy of financial data Full results: Completed
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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