Catherine Reilly

Coatesville, PA • adyh98@r.postjobfree.com • 484-***-**** • katie-reilly-093606143

Qualifications Summary

Diligent professional with over 15-years of experience in diverse roles and industries.

Proven track record performing administrative and clerical functions to support various businesses. Forge and foster professional relationships and collaborate with cross-functional departments and teams. Build and maintain positive customer relationships to ensure satisfaction and retention by providing quality customer service, responding to inquiries, and recommending products and services. Deliver special projects in accordance with deadlines, goals, and objectives. Detailoriented with strong communication, decision making, and problem-solving skills. Proficient in Microsoft Excel.

Professional Experience

Urbn Outfitters

Warehouse/Packer 5/2022-present

1.I work in the distribution building. We supply merchandise to stores all over.

2.Accurately pack product to store in a faced paced environment.

3.Ability to handle 50 plus pounds. Box. Getting help when.

4.

WaWa / Chester Springs

Customer Service Associate 2021-2022

1,Worked 3rd shift. Responsible for cleaning the store, waiting on customers. Cleaning and prepping store Morning.

Communication Construction Group West Chester, PA

Customer Service Associate (2017 to September 2020)

1.Advanced into a leadership support position to assist with processing payroll, preparing weekly reports, and supervising team performance.

2.Implement effective strategies to strengthen customer relationships and ensure satisfactionn and success.

3.Provide ongoing customer service including resolving conflicts, responding to inquiries, and educating customers on products and services offered.

H.A Thomson / Chester Springs, PA

Administrative Assistant / Receptionist (2012 to 2014)

1.Performed administrative functions, clerical tasks, and delivered key projects to support multiple companies.

2.Maintained accurate and correct input of insurance claims into the system for municipalities.

3.Handled communication and correspondence with fast response time to customer inquiries, incoming calls, and emails.

4.Managed calendar including scheduling meetings and booking conference rooms.

5.Examined medical records including monthly claims reports and appeals for potential clients.

GENEX Services Wayne, PA 2001 to 2011 Customer Service Specialist

1.Promoted to serve as direct contact for potential claimants and client companies to sell social security disability insurance (SSDI) services.

2.Built and maintained professional relationships and provided quality customer service to educate claimants on processes and service representation.

3.Processed incoming referrals into the database and review to verify feasibility.

4.Prepared and submitted monthly reports to senior leaders.

5.Reviewed files to identify SSDI denials and completed claimant applications before deadlines.

Additional experience as Quality Control Clerk for United Parcel Service in West Chester, PA.

Education & Credentials

1985 Gradulate of Ear High School, attended Goldey Becom

Catherine Reilly ••• Page 2

Associate Degree Goldey-Beacom College Pike Creek,

References: Rashonda Guilamo - Manager – 484-***-****

Eileen Brunner – Attorney-484-***-****

Kelly Anderson - -Call Center Manager - 484-***-****

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