Angelmy Crespo, IT Support

**** **** ****** *****, *******, 32824, United States, 689-***-****, adyh8n@r.postjobfree.com Date of birth 01/11/1999

Place of birth Santo Domingo, Dominican Republic

Nationality United States

LINKS LinkedIn, Twitter

PROFILE An initiative-taking, goal-orientated, and decisive individual. Always ready to take on new challenges to achieve life goals and help great companies succeed. Initiative-taking, professional, highly skilled in communication and handling situations. Known for having a dynamic work ethic and being a collaborator. formation systems. Accustomed to handling IT support, managing IT projects, and supporting various engineering departments with IT tools and applications. Reputation for continually achieving on time and under-budget performance goals. Bringing forth a motivated attitude and the ability to establish strong and productive relationships with other company members.

EMPLOYMENT HISTORY

Jan 2023 — Present IT support, Google Orlando

Assisted in the installation, configuration, and maintenance of computer hardware, software, and peripherals. Conducted user training sessions on software applications and basic troubleshooting techniques. Responded to help desk inquiries and resolved technical issues within agreed service level agreements. Collaborated with team members to ensure timely completion of IT projects and assignments. Conducted routine system checks, monitored network performance, and implemented necessary updates and patches. Assisted in data backup and disaster recovery procedures, ensuring data integrity and availability. Assisted in the procurement and inventory management of IT equipment and software. Provided technical assistance and support to end-users by phone, email, and in-person, resolving hardware, software, and network-related issues promptly.

Performed troubleshooting and diagnosis of IT systems, identified root causes of problems, and implemented effective solutions. Installed, configured, and maintained computer hardware, software, and peripherals, ensuring compatibility and optimal performance. Managed Active Directory accounts, created and modified user profiles, and enforced security policies. Conducted regular system audits to identify vulnerabilities and implement necessary security patches and updates.

Jan 2021 — Nov 2022 Customer Service, Omni Interaction Orlando Helps over 25+ clients a week.

• Resolves issues involving taxes and tech service regarding QuickBooks Online.

• Gives outstanding performance over the phone and properly files the paperwork on the necessary site using global protect.

•Uses computers from home with all the latest updates to help clients with their issues. May 2018 — Mar 2020 IT Specialist, Valencia College Kissimmee Collaborate with cross-functional teams to implement IT projects, including network upgrades, system migrations, and infrastructure improvements.

Maintain and administer network systems, including routers, switches, firewalls, and wireless access points, ensuring uninterrupted connectivity and network security. Develop and update technical documentation, including user guides, troubleshooting manuals, and knowledge base articles to enhance self-help resources and streamline support processes. Conduct training sessions and create user-friendly guides to empower end users in utilizing technology. Aug 2017 — May 2018 Valencia College Student Volunteer, Valencia College Kissimmee Created, updated, and kept detailed documents and spreadsheets by creating professional charts, tables, and filters.

Created, updated, and kept detailed documents and spreadsheets by creating professional charts, tables, and filters.

Volunteered multiple times per week in various college volunteer activities and charities at full ability. Supplied well-thought-out solutions and met deadlines.

· Used Excel and word to continuously count inventory in various activities done on campus, while helping out restock school appliances in the Valencia School Store. EDUCATION

Aug 2017 — Mar 2023 Bachelor's degree, Valencia College Orlando Graduated with 3.0 GPA

Jul 2023 IT Certificate, Coursera Orlando

SKILLS Time Management Expert

Fast Learner Expert

Communication Expert

Effective Time Management Expert

Ability to Multitask Expert

Microsoft Office Word Expert

Adaptability Expert

Customer Service Expert

Microsoft Excel Expert

Java Beginner

Front End Desk Beginner

Microsoft PowerPoint Expert

Microsoft Office Experienced

JavaScript Beginner

Python Beginner

Linux Experienced

IT support Specialist Expert

Data Analyst Beginner

UX Designer Beginner

System Administrator Experienced

Cloud Engineer Novice

Cyber Security Specialist Beginner

REFERENCES Angelo Crespo from Google

adyh8n@r.postjobfree.com · 718-***-****

Jerome Jones from Google

N/A · 347-***-****

LANGUAGES English Native speaker

Spanish Highly proficient

Italian Very good command

Portugese Very good command

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