Surname: Negi Forenames: Shivani

Employee Number: 646017 Position: Asst Buffet Steward MS

Nationality: Indian Manning Agency: CSSI

Date Joined Ship: 16/10/2022 Planned Leave Date: 17/06/2023 Appraisal Type: Final Vessel: Pacific Adventure

Date Acknowledged Role

Description: 18/05/2023

Customer Satisfaction

35% of Appraisal Performance

Provides a positive first impression to every passenger through a warm, welcoming individual greeting; always maintains a spotless and professional appearance. Good Observes and identifies passengers’ service needs and offers appropriate responses without the customer having to ask. Good

Demonstrates to every passenger that his or her satisfaction is our top priority by immediately acknowledging every request, reporting issues immediately to Supervisor as appropriate, responding promptly and effectively to resolve any service request or concern, and following up to ensure passenger satisfaction. Good

Always leaves a positive last impression by providing a genuine and warm closing to the service. Good Comments

Shivani needs to be more focused on her customer's service. Section Score 3.00

Product Delivery and Standards

35% of Appraisal Performance

Always ensures proper setup and presentation of assigned service area in line with all Company standards. Good Maintains and restocks assigned service area in alignment with Company standards at all times. Good Provides service to officer, staff, and passenger facilities in line with all Company standards as assigned by F&B Management. Good

Comments

She needs to develop her product knowledge.

Section Score 3.00

Cost and Revenue

10% of Appraisal Performance

Maximizes wine and beverage sales by offering relevant choices in an inviting manner. Good Comments

Section Score 3.00

Safety and Compliance

10% of Appraisal Performance

Ensures compliance with Fleet Regulations, Public Health and departmental policies and procedures, and other applicable internal, external, and governmental regulations. Good Regularly participates in onboard safety procedures. Always complies with all Fleet Safety regulations, including the mustering of passengers in drills and actual emergencies as directed in the ERP. Good Immediately notifies the F&B Supervisor/Restaurant Manager of all incidents and issues; ensures all incidents are properly documented. Good

Page 2 Shivani Negi (646017) Asst Buffet Steward MS Pacific Adventure 15/06/23 Executes all responsibilities for passenger embarkation/disembarkation, government inspections, and required emergency duties as directed. Good

Ensures compliance with all ILO standards and regulations. Good Complying with uniform policy, dress code and deck privileges according to Hotel Policy & Procedure and Captain’s Standing Orders. Good

Understands and adheres to Carnival Australia’s RSA policy. Good Always follows all RSA policies and procedures and reports any non-compliance issues to senior management. Good Comments

Section Score 3.00

Proud Values

10% of Appraisal Performance

Demonstrates commitment to the Company’s values, beliefs, goals, and initiatives. Consistently upholds our Proud Values and safety philosophy. Good

Acts as a Company representative and always portrays a positive image of P&O Australia to all passengers, officers, and crew. Good

Always maintains professional, effective, and motivated working relationships across all functions, taking into account differences in cultures, backgrounds, and individual personalities. Good Consistently demonstrates high morale and motivation. Good Proudly wears the Proud Pin. Good

Promotes a harassment-free environment at all times. Good Always provides friendly and courteous assistance to passengers and fellow employees, remembering that even when he or she is not serving a passenger directly, he or she is assisting someone who is. Good Comments

Section Score 3.00

Summary

Overall Score: 3.0

Summary Comments: Shivani has completed her first contract with P&O Australia whilst being assigned in the Pantry and the Messes. At the beginning of her contract she was assigned to pantry restaurant where she served the guests from different counters of the outlet providing friendly service. Initially she struggled to settle into her role as well as adapting to ship's environment. With trainings and guidance, which she took constructively managed to settled and perform her duties as assigned by her Supervisor. Midway through her contract she was transferred to Mess Room for operational reason and straightaway settled into the team. However Shivani started to become frequent visitor to the medical centre which disrupted her focus as well as adding additional responsibilities onto her team mates. She was briefed and explained that if she intends to have a prolonged career at sea, she needs to be fit enough to carry out her duties consistently. She did show improvement in this aspect though. Upon returning from vacation, would like to see Shivani invest time in expanding her Food and beverage knowledge as well as the Public health aspect of the operation.

Would like to thank Shivani and wish her all the very best for her vacation. Appraiser: Bimal Kishor (Restaurant Mgr MS) Signed on: 14/06/2023 First Approver: Edison Jude Fernandes (Maitre D Hotel) Signed on: 14/06/2023 Second Approver: Krzysztof Maczura (FB Dir) Signed on: 15/06/2023 3

Acknowledgement

Page 3 Shivani Negi (646017) Asst Buffet Steward MS Pacific Adventure 15/06/23

(I confirm that my appraisal has been delivered to me. This does not necessarily mean I agree with the appraisal. If I disagree with the appraisal, I understand that I can include comments or discuss the situation with the Human Resources Manager.) Acknowledged by: Shivani Negi

Acknowledged on: 15/06/23 9:49 PM

Crewmember Comments:

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