Customer Service Specialist
Resume:
Casper Gonzalez
Customer Service Specialist
San Antonio.TX 78201
EXPERIENCE
Jack In The Box, San Antonio Cashier 2022 - 2023
Valero, San Antonio, Cashier 2021-2022
Little Caesars, San Antonio, Food Prep & Cashier 2019-2020 SUMMARY OF EXPERIENCE
● Greeted customers upon entry, ensuring a warm and welcoming atmosphere, and promptly addressing their inquiries and concerns.
● Provided exceptional customer service, consistently exceeding expectations and maintaining a high level of customer satisfaction.
● Built strong relationships with senior management, establishing effective communication channels and gaining their trust, which resulted in the opportunity to coach and train new employees.
● Demonstrated strong leadership skills by managing the entire store efficiently and effectively, ensuring smooth operations and achieving targets.
● Worked closely with vendors to track deliveries, maintain inventory levels, and resolve any issues that arose.
● Prepared and provided regular reports on inventory management, sales performance, and customer feedback to the management team, contributing to data-driven decision-making processes.
● Maintained composure and professionalism in high-pressure situations, successfully working with individuals of diverse personalities while delivering exceptional customer service. Key Achievements:
● Recognized for consistently meeting and exceeding sales targets.
● Received multiple commendations from customers for providing exceptional service and going above and beyond their expectations.
● Played a key role in training and mentoring new hires, resulting in improved customer service standards and reduced employee turnover.
EDUCATION
John F. Kennedy, San Antonio, TX — H.S Diploma
2016
SKILLS
● Exceptional customer
service and
relationship-building
skills
● Strong interpersonal and
communication abilities
● Adaptability and
flexibility in diverse work
environments
● Proficiency in computer
applications and software
● Leadership and team
management
● Attention to detail and
organizational skills
● Problem-solving and
conflict resolution
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