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Customer Service Team Member

Location:
Houston, TX
Salary:
60,000-65,000
Posted:
July 25, 2023

Contact this candidate

Resume:

Ivy Malave

Cypress, TX *****

adyh52@r.postjobfree.com

+1-281-***-****

· 4-1/2 years in purchasing, planning and expediting.

· 5 working in the Oil & Gas industry

· 3-1/2 years of Expediting & Logistics

· 4 years in Merchandise sales

· 4-1/2 years in Customer Service

· 1 year of Accounts Receivable

· Experience using ERP/MRP systems (JDE, Oracle, In-House Microsoft based ERP Systems) & Syteline.

· Power Point/Excel/Word/ Outlook

· High level of experience working with customers/clients.

· Problem solving and conflict resolution

· Works well in teams; excellent team leader

Authorized to work in the US for any employer

Work Experience

Operator for Goodman Technical Support Department

Daikin/Goodman Manufacturing

April 2018 to February 2020

· Assisted the technical department by gathering information and transferring to technical support team member.

· Supported the high call volume by transferring unnecessary calls to either another department or directed the caller to contact their appropriate local team member Documentation/Purchasing Support

Allied Stainless – An Allied Group Companies

September 2018 to January 2019

· Aligns with warehouses and other business units to fulfill order shortages.

· Conducts positive material identification of MTRs with finished products.

· Supports purchasing with processing Customer Purchase Orders and allocation of material from the appropriate warehouse location.

· Reviews backorders list and sources shortages according to customer approved manufacturer list.

· Continuously works on document preservation of work orders that have already shipped to ensure access after delivery of material to end user/customer.

· Maintain sales order/purchase order log with different warehouses and confirms material readiness

· Processes and schedules all logistics activities of orders handled.

· Expedites all hot orders from the different warehouses and confirms that meets the required ship date. Purchasing Coordinator/Expeditor

Proentek LLC

June 2016 to September 2018

· Coordination of expediting and related activities with departmental staff to ensure on time deliveries.

· Provide assistance for resolution of vendor issues and updates to vendor records.

· Use vendors on time delivery and amongst other data and share with Procurement manager to assist in Bi-annual Vendor evaluation.

· Provide follow-up for overdue and incorrect deliveries, including the review of backorders

· Maintain Supplier database to ensure procurement team uses the best performing vendors.

· Assist in the pre-qualification and recommendation for awarding Purchase Order with Senior Buyer.

· Provides input to the Project Schedule to ensure all additional testing, documentation and inspection requirements are executed on time.

· Maintain sales order/purchase order log with different department and projects for full project visibility and traceability.

· Work along with the documentation department to ensure all proper documentation is provided by manufacturers and sub vendors.

Purchasing Assistant

Tejas Tubular - Houston, TX

August 2015 to November 2015

· Generated Purchase orders according to material requisition.

· Expedited all orders to make sure they were on time with production schedule

· Communicated with all manufacturing facilities in order to generate Bill of materials for projects.

· Tracked all purchase order for each facility to make sure materials is successfully distribute to the assigned location.

Purchasing Clerk / Accounts Receivables

IGS Generon, LLC. - Houston, TX

January 2014 to January 2015

· Created purchase orders according to material requisition.

· Logged all MTRs and certificate of conformance for all items purchased.

· Handled filing for the LLC’s state registration for every project.

· Consolidated all tax and revenue information for other branches in the US.

· Updated receivables accounts by totaling unpaid invoices.

· Review open sales orders to ensure on time delivery for production. Jr. Buyer

Proentek, LLC. - Houston, TX

January 2012 to May 2013

· Negotiated pricing and analyzed cost saving opportunities by partial allocation.

· Generated Supplier database and negotiated payment terms.

· Continuously looks for ways to increase supplier options by category of materials.

· Coordinates and Expedites materials and delivery date for all processed orders.

· Provides input to the Purchasing coordinators and Expeditors to ensure compliance of assigned project master schedule.

· Maintain sales order/purchase order log with different department and project. Contract Assistant (Contract)

Wealth Asset Corp / LOTT Fine Properties - Houston, TX October 2011 to July 2012

· Worked on Development of Contract agreements with new prospect properties.

· Created monthly tracking log of all costs implied for the business operations.

· Assisted on the execution of NDNCA and Non-Compete agreements.

· Evaluated proposals commercially and coordinated with Asset manager to review the proposals of properties available.

· Worked on solicitation of partnership and/or representation contracts and agreement with other investment groups/clients.

Education

Bachelor of Science in Geology

University of Houston & Lone Star College - Houston, TX May 2024

Skills

• 4-1/2 years in purchasing, planning and expediting.

• 5 working in the Oil & Gas industry

• 3-1/2 years of Expediting & Logistics

• 4 years in Merchandise sales

• 4-1/2 years in Customer Service

• 1 year of Accounts Receivable

• Experience using ERP/MRP systems (JDE, Oracle, In-House Microsoft based ERP Systems) & Syteline.

• Power Point/Excel/Word/ Outlook

• High level of experience working with customers/clients.

• Problem solving and conflict resolution

• Works well in teams; excellent team leader

• Procurement

• Supply Chain

• Sourcing

• SAP

• Certificate



Contact this candidate