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Customer Service Human Resources

Location:
Johannesburg, Gauteng, South Africa
Posted:
July 25, 2023

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Resume:

Msizi Excellent Shongwe

BA Psychology and related career Aspirant

Personal details

Contact: 084-***-****

E-mail address: adyh3w@r.postjobfree.com

Gender: Male

Date of birth: 1995/12/01

Language: English

Location: South Africa

Licences: Driving licence C1/ code 10

Nationality: South African

Profile

I am a highly motivated recent graduate in BA Psychology looking to develop my practical skills. Skilled and interested in research, analysis, as well as working in a social service, public relations, human resources, case management, criminal justice, life coaching, as well as many other entry-level career options. The chosen fields will allow in-depth exploration and I would be able to leverage with competitive skills and knowledge that suit my career profession. Ultimately, I aim to undertake training in a learnership, internship, trainee position in combination with full-time/ part-time work. Core competencies and Skills

• Good computer skills: Microsoft Office (Word, PowerPoint, Excel, and Access)

• Values: Integrity, Compassion, Accountability, Respect, and Excellence

• Communication skills: Listening attentively, speaking effectively, and writing clearly.

• Literate and Numerate: Able to use mathematics to reason and problem solving.

• Life-long learner: Constantly seeking improving skills and knowledge on consistent basis.

• Attention to detail and accuracy

• Customer service, Complaint resolution and Relationship building

• Query handling and communication.

• Team worker, adaptability, and time management

• Research skills and organisational skills

• Critical and analytical skills

• Abstract reasoning and prioritization

• Leadership and teamwork skills

• Organization/time management skills

• Goal setting and prioritizing

Key achievements

• Initiative to give back to the community as a tutor at Kwa-Mahlobo Secondary School

• Won an Internal University of Johannesburg Soccer League 2018-2019 season. Education

Institution Qualification Year

Kwa-Mahlobo Secondary Matric Certificate (Grade 12) 2015 University of Johannesburg Bachelor of Arts in Psychology 2021 Experience

Company: Department of Basic education

Period: 25 January 2021 – 30 June 2021

Position: Teacher Assistant (Presidential Youth Employment Initiative) Duties:

• Prepare mark sheets, keeping of records and capturing of marks.

• Help the teacher with the photocopying of question papers, worksheets etc.

• Make sure the classroom is safe, secure, and clean.

• Make sure that the learners are working and able to engage in the learning at hand and stay on task.

• Support the social and emotional development of learners and report any issues when necessary.

• Support the teacher in managing challenging learner behaviour and promoting positive behaviour.

• Guide and monitor pupil progress.

• Carry out administrative duties, such as preparing classroom resources.

• Ensure that teaching materials are available and ready for use.

• Look after learners who have had accidents, need help, or are upset.

• Provide support outside of the classroom such as helping during exams or on school trips.

• Help with extracurricular activities such as after-school clubs and revision sessions.

• To assist with teaching and learning programs in the school Company: West Coast Paper Traders

Period: 01 August 2022 – Current

Position: Operations Trainee

Industry: Agricultural & Fish

Duties:

• Apply problem solving techniques to operational problems in a production process.

• Conduct and facilitate investigations into site issues to provide solutions and optimisation

• Interpret faults or issues and guide the team in resolving them.

• Compile investigation reports.

• Manage warranty claims against contractors and suppliers.

• Ensure all finance requirements are correct and the department is profitable.

• Ensure Health and Safety requirements are being adhered to.

• Manage monitoring shifts, to ensure the plants are attended to at all times, for call outs and plant trips.

• Monitor and coach driver’s performance and behaviour’s, while recommending training, or retraining as needed in order to ensure compliance with all company and safety policies

• Quality control all materials and equipment to ensure optimal standards

• Participates in status meetings to discuss customer issues and resolutions

• Attends and participates in conference calls with customers to resolve and manage concerns and promote cost-effective solutions

• Compiles data and creates presentations highlighting performance in relation to key performance indicators

• Gathers detailed project data to analyze project issues, formulate resolutions and build final product

• Ability to perform physical tasks on a regular basis, including manipulating heavy objects, climbing step ladders, pushing, pulling, and regularly lifting of up to 50 pounds

• Learn how to maximize productivity and route management systems for commercial, roll- off and residential routes and understand how to establish productivity goals where needed References

Name: Mr Casper Labuschagne

Role: Operations Manager

Company: West Coast Paper Traders

Contact: 010-***-****/ adyh3w@r.postjobfree.com

Name: Ms Majoro

Role: High School Teacher

Company: Department of Basic education

Contact: 073-***-****

Name: Mr Thipe

Role: Teacher Principal and Coordinator

Company: Thembalethu Primary School

Contact: 011-***-****/ 8109

Name and Position: Ms Sindisiwe P Phakathi

Role: Technical team manager

Company: MVSL All Stars

Contact: 071-***-****



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