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Customer Service French Language

Location:
Hawthorne, CA
Posted:
July 25, 2023

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Resume:

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SOPHIE ANTONA

adyh3v@r.postjobfree.com / C: 323-***-****

Los Angeles, CA

SUMMARY

Highly organized, reliable, and responsible self-starter that can self-manage with strong critical problem-solving skills. Neat and accurate work. Excellent time-management skills to meet deadlines. https://www.linkedin.com/in/sophie-antona-0a022a162/ SKILLS

• Foreign Languages (French native)

• Microsoft Office, R, SQL

• Communication

• Adaptability

• Teamwork

• Creativity

• Time Management

• Staff management

• Greeting guests

• Sales strategics

• Performance optimization

• Profile and revenue-generating strategies

• Planning and organization

• Mentoring, coaching and training

EXPERIENCE

Latin and French Literature teacher / Le Lycée Francais of Los Angeles- Los Angeles, California 08/2020

- Current

Experienced educator for middle and high school students in an international school. Creation of project-based learning programs.

Insurance Sales Associate / AFLAC - Los Angeles, California 03/2019 – 05/2020 Use my research and target marketing skills to solicit our supplemental insurance products to businesses; use my social and networking skills to help CEO's, business owners and HR managers to determine which programs suit their employees needs; present products in group presentation to employees; administer enrollments for employees; assist clients with claims processing; serving my own book of business. Owner, Home Organizer, Interior decorator / Self-Employed - Los Angeles, CA 02/2018 - 02/2019

• Zen Organizing / Los Angeles, USA / NAPO certified, Time Management Coach.

• Organizational services: helping/teaching people find solutions to get organized in their house, office, finances, documents, with their online data, and with time management. Customer Service specialist / Breville-Sage - Los Angeles, CA 03/2019 - 08/2020

• Bilingual French/English. In charge of the French Canadian Branch. Partner Real Estate / Non-Profit - Los Angeles, CA 01/2012 - 01/2018 Working in real estate with architects and contractors, shopping for paint, materials, appliances, cabinets, lighting within a budget and making sure the interior of the houses/apartments were functional and beautiful.

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Director of Education / Alliance Française De Los Angeles - Los Angeles, CA 01/2011 - 06/2012 Responsible for the development, leadership and management of all the educational programs from toddlers to adults in French, researching and implementing curricula. Trained and supervised teachers, conducted faculty in-service training. Observed all classes, and oversaw classroom evaluation, and ensured faculty evaluation and merit increases done in time. Handled all class scheduling, and managed the ordering of equipment and supplies. Customer service manager while fostering a second to none service environment in which employees were motivated to deliver top tier service. Created summer camps. Exceeded monthly sales targets while consistently demonstrated poise, efficiency, and ingenuity. Received accreditation training in NYC, NY.

French Language teacher / Alliance Française De Los Angeles - Los Angeles, CA 01/2010 - 06/2012 Taught from toddlers to adults for business and/or leisure purpose from beginner to advanced level as well as Civilization Panelist as a Children's literature Specialist / Teaching - Nice, Outside USA 05/2006 - 06/2010 Recognized dedication to French Language and Culture, served as a panelist for the oral and written exam for aspiring teachers for Kindergarten and Middle School level. French Modern Literature Teacher / Teaching - Nice, Outside USA 09/1999 - 06/2010 Extensive experience in French Language and Literature suited to a variety of educational and social backgrounds and approaches to individual student needs. Teaching French Language, Literature, and Culture to French children, at-risk youths, and 1st generation children of immigrant families from ages 10 to 18. • Personal pedagogy: Taught method emphasizing an adaptation to individual student levels in each class. • Common Cultural Ground: Used paintings, movies, and classic literature to teach French Language and Culture.• Project Based Learning: Taught one theme through different lenses and subjects such as arts, Geography, History, Literature, on-site visits, etc. EDUCATION AND TRAINING

National Association for Productivity Organization - USA Organization And Time Management

Philantropia - NYC

Fundraising

NYC, USA 2012

TOEIC Bridge Test of English for International Communication ETS (Educational Testing Service) University of Poitiers - France 2010

Master of Arts: French Language

Teaching French as a second Language. Phonology and Phonetics. Master’s Degree: Modern French Literature 2009

Theater as a literary genre, its performance and staging. Title of dissertation: The Look in Marguerite Dura's Plays and Movie Scripts.

Baccalaureate Arts: Design, Sculpture, Graphic design, Packaging 1997

INTERESTS

Dance teacher: Salsa, Bachata and Kizomba, Travels in: Europe, Africa, China, the Caribbean, Mauritius Island, Maldives, PADI Certified Scuba diver.



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