Business Development Customer Service
Resume:
A strategist and implementer with recognized proficiency in spearheading business to accomplish corporate plans and goals successfully
Highly skilled and achievement driven professional with hands-on experience in diverse areas such as Client Engagement, Key Account Management, Training and Development, Business Development, Sales and Marketing
Responsible for my own time and scheduling my week based on my deadlines and goals and ensuring that these are always met.
Created a long-term vision for building a customer-centric service and support experience through multiple touch points
Successfully built a culture and system that inspire the entire organization to become even more customer-centric in their efforts to support the customer needs by leveraging the customer insights generated from the team
Participated in the implementation of company programs and courses to effectively ensure the success of the business.
Partnered with client relations to optimize existing client profitability through business planning & collaboration & deliver increased revenue streams
Supported the overall process of management and corporate decision making to ensure the organization maximizes its short, medium and long-term profitability and shareholder returns
Experience in identifying key areas of growth and resolving concerns for the company.
Diploma in Wealth Management, Compliance and Legislation, from Moonstone, Sandton in 2015
Grade 12, from New Forest High School Kwazulu-Natal in 1996
Attained Long Service Award by Discovery Health in 2008 for showing excellent commitment to the organization
Received Performance Excellence Award in the “Top Performer- Call Centre” category in 2004
Contact
adyh34@r.postjobfree.com
linkedin.com/in/kamal-vanmari-
bb90871a
Core Competencies
Customer Relationship Management
Business Process Enhancement
Strategy Planning and Execution
Marketing and Presentation
Training and Development
Business Development
Revenue Generation
Relationship Building & Networking
Soft Skills
Motivator
Communicator
Team Player
Collaborator
Analytical
Leader
Apr’14-Nov’22 Discovery Financial Services Sandton Business Development Manager
Key Result Areas:
Managed all aspects of Discovery Health product marketing including product enhancements, competitive analysis, market forecast and Financial need analysis
Created a culture and process to achieve the business goals and objectives with regards to their customer service; provided advice to the clients and helped them in the decision-making process
Developed and prepared presentations based on the product being marketed and followed specific metrics to increase the sales of the products
Ensured information regarding the customers were accurately recorded in the system
Formulated end-to-end sales solutions, streamlined operations, while contributing to long-term growth objectives of the corporate entity
Analyzed and identified new clients through networking opportunities; interacted with prospects and maintained cordial business relationships with the key clients
Maintained contact with clients to obtain customer feedback regarding product/service quality, assisted clients in resolving issues and complaints concerning purchased products or services
Jan’09-Mar’14 Discovery Health Sandton Training and Development Specialist-Sr. Trainer
Key Result Areas:
Organized product presentations to groups of approximately 100 Financial Advisors per month; created learning materials for the brokers
Trained, motivated, and led After-sales Teams to achieve set objectives and targets
Developed and implemented strategies effective for ensuring a satisfied clientele and increased returns
Provided training and increased the domain knowledge of the brokers to effectively market to their current clients and potentially new clients
Mar’03-Dec’08 Discovery Health Sandton
Mar’03-Apr’05- Customer Service and Relationship Consultant (Customer Success Manager)
May’05-Jan’07-Training Consultant
Feb’07-Dec’08- Corporate Account Management (Customer Success Manager)
Key Result Areas:
Created marketing presentations for small to medium-sized businesses, understood their needs and managed all queries and concerns directly with the company
Developed strategies to increase the level of customer engagement, satisfaction, retention, and reactivation and provided high levels of service
Working cross-functionally across operations on boarding, product, support and other functions
Focus on making assigned customers as successful as possible, resulting in full renewal and continued loyalty
Delivered accurate and up-to-date information on products and services to customers
Resolved customer complaints quickly and efficiently; updated the customers about the recent developments
Kept the record of customers and followed up with them on a timely basis for better customer experience
Cultivate relationship with assigned clients to increase adoption, ensure retention and increase overall customer satisfaction.
Work to identify and/or develop up sell opportunities.
Met regularly with the customers in the assigned areas. Introduce and explain new products and services to clients; conduct regular business reviews and regularly engage with the Account Executive to develop and close additional revenue opportunity in a customer account
KAMAL VANMARI
High integrity & energetic leader, offering nearly 22 years of experience in delivering quality services to clients / customers and providing effective solutions which lead to high customer satisfaction and low operational costs; currently targeting for job opportunities to work in Customer Success Management,,Corporate Account Manager, Training and Development and Business Development Manager roles in the Insurance industry in Dubai
CUSTOMER SUCCESS MANAGER
Profile Summary
Education & Credentials
Awards
Professional Experience
Personal Details
No. of Dependents: 1
Passport No. A10029650
Visa Status: Yes, Dubai Visa
Driving License: UAE Driving License
Date of Birth: 2nd Aug 1978
Languages Known: English
Address: Mercure Hotel Apartments, Barsha Heights, Dubai
Nationality: South African
Marital Status: Married
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