Customer Service Administrative Assistant and Account Opening Officer
Resume:
CHRISTINE M. LEE
**** ********* ****, ************ ** ( 1
Email: **********@*******.***
SKILLS SUMMARY:
Accounts Receivable, Administration Services, Audit Associate, Money Laundering, Hotel Flight Coordinator, and Hotel Credit Manager.
EXPERIENCE:
Bank of the Bahamas Limited
Account Opening Officer / 2019 – 2023
. Review applications for completion and accuracy.
Process client signatory’s updates and documentation lodgments
Internal Compliance Risk Management Liaison for accounts receivables and the Know Your Customer’s (KYC) standards processes. Report cases of (KYC) identity theft or fraud.
Customer Service Liaison responsible for opening/or closing checking/savings accounts, business checking accounts, and business incorporations Ltd accounts.
Administrator for client and internal inquiries
Interpret policies and procedures on banking transactions
Verify and authenticate data entry processes research, Fixed terms deposits, and
Ensure high levels of Customer Service Satisfaction
Bank of the Bahamas Limited
Audit Associate Loan Administrator / 2016 – 2019
Performed administrative and service support for Credit Officers
Served as a Customer Service Liaison for customer-related inquiries and request
Maintained monthly preparation journal posting general ledgers and disbursements of official cheques
Performed daily Audit transactions to ensure compliance with accuracy per Bank Policies and Procedures
Performed administrative duties, processing customers post-dated cheques, cheques disbursements on loans for managers, and ensured compliance with bank policies on reconciliation and control of all official cheques
Bank of the Bahamas Limited
Administrative Assistant, Credit Risk Department / 2013 – 2016
Served as the Liaison for all external and internal customers
Performed administrative duties, coordinated and distributed incoming mail/packages, maintained attendance logs, monitored overdrafts, prepared unit statical reports, and in-control assessments, and maintained control inventory/departmental files
Provided loan administration assistance for the Remedial Management managers
Performed monthly preparations of payments for Legal Fees, Appraisal Fees, and Property Management Fees
Adjudicated reports ensuring confidential compliance for the Executive Management and Board of Directors
Monitored delinquent accounts for legal proceedings, scheduled interviews, and made travel arrangements for all department liaisons
Rentokil Initial (Bahamas) Limited
Administrative Assistant / 2005 – 2012
Maintained and ensured compliance on annual renewal contracts, monthly invoices, statements, price increases, and month-end reports
Served as the Liaison for coordinating overseas purchases
Monitored delinquent accounts, resolved customer complaints, and assisted staff on legislative matters
Assured records management and company files were in compliance and prepared purchase orders for local/international vendors.
Front Office Agent – Carnival Crystal Palace/ Nassau Marriott Hotel
1989 – 1996
Greet all customers and clients
Verified identification at check in
Managing multi –line switchboard
Maintain hotel guest accounts
Handling all incoming and outgoing mail
Processing credit card and cash payments
Arranging transportation and taking reservations
Hotel Flight Coordinator
1996-1998
Pre check in guest registration on board flight
Pre assign hotel guest rooms
Confirm all dinner reservations and babysitting services
Provide hotel complimentary passes and luggage labels
Assist with Bahamas Immigration Forms
Present a professional and positive image of Carnival Crystal Palace
Destinations –Nashville Tennessee, New Orleans, Pittsburg New Jersey and Georgia
Credit Manager
1998-2002
Monthly preparation of invoices, statements, and vendor accounts reconciliation. Credit Control Management.
Review and Audit Front Office and Food & Beverage Charges on all guest accounts
Manages delinquent portfolios by contacting clients, initiating and responding to correspondence,collect and processing payments and interviewing clients and conducting research and investigations
EDUCATION/TRAINING/CERTIFICATIONS:
Government High School / June 1986 / Diploma
College of Bahamas Credit & Collections Procedures / Certification
Toya’s Educational Institute: Microsoft Word, Excel, and Typewriting
Certifications: Sun System, ACCPAC, Sage Accounting System, AS/400 (Champlain Software), Hargas New Gen 12and Fidelity System, Guest Plus Point Sales System, and Kyocera Copier/Printer.
General Certificate of Education
Bahamas Junior Certificate: Health/General Science, Religion, and Home Economics
ALM Certificate
REFERENCES: Available Upon Request
Contact this candidate