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Kathleen Coyle Bethlehem, PA, ***** • adyh1k@r.postjobfree.com

***-***- **** • https://www.linkedin.com/in/kathleen-coyle-77720774 Accounts Receivable Specialist

Client-focused and performance-driven professional with extensive experience in collecting outstanding payments by leveraging exceptional research, personable, and communication skills. Proven track record of providing best-in-class customer service to multi-million dollar portfolios of Fortune 500 accounts, including Google, Walmart, Apple, Microsoft, and Intel. Demonstrated success in initiating contact with difficult delinquent customers by phone, mail or personal visits to collect payments and settle accounts through proactive & assertive communications. Proven expertise in cultivating strong working relationships with senior management and customers to increase billable revenues, improve relationships, expedite remittance, and minimize delinquencies. Skilled in managing multiple tasks in a fast-paced, dynamic, and highly-transactional environment. Detail-oriented individual with exceptional problem-solving, negotiation, and analytical skills. Results-driven with 15+ years’ experience in collections; skilled in increasing cash flow while keeping the DSO to a minimum. Areas of Expertise

• Debt Collection

• Account Management

• Accounts Receivable (AR)

• Settlement Negotiation

• Accounts Reconciliation

• Customer Service & Support

• Conflict Resolution

• Relationship Building

• Cash Flow Management

Career Experience

Kistler O’Brien Fire Protection – Bethlehem, PA 2022 Accounts Receivable Specialist

Oversaw billing operations and processes in order to ensure collection of account balances. Performed day-to-day tasks, including managing AR collections, verifying transactions, processing credit card payments, and spotting accounting discrepancies. Key Contributions:

● Monitored bank reconciliations focused on detecting fraud and preventing potential errors.

● Provided exceptional internet banking services to elevate service levels and customer satisfaction.

● Delivered supporting documents upon customer’s request and updated database with all client interactions. Dun & Bradstreet – Center Valley, PA 2017 to 2021

Finance Collections Specialist I

Managed all aspects of performed first party collections related to Dun and Bradstreet Receivables. Contacted delinquent accounts and expedited cash collections. Built and maintained strong customer relationships by providing quality customer service. Met and exceeded inbound and outbound customer call/email activity goals on daily basis. Entered client’s proprietary systems and customized web applications in a timely and efficient manner. Key Contributions:

● Optimized and improved key metrics while consistently exceeding team and individual goals.

● Collaborated cross-functionally with both internal and external customers to resolve delinquencies, billing issues, disputes, and escalated them as needed.

Kathleen Coyle

Dun & Bradstreet – Center Valley, PA 2020 to 2021

Inbound Customer Service Associate

Acted as a member of Inbound team, consistently providing high-quality support and maintaining productivity on weekly basis. Updated company databases with client interaction accurately. Handled inbound customer calls to process credit card payments, update Business Information Reports, and fulfill invoice copy requests, while also providing Sales Representative contact details. Key Contributions:

● Addressed and resolved customer issues in a timely and appropriate manner to elevate customer satisfaction. NETPROSPEX, Dun & Bradstreet – Center Valley, PA 2015 to 2017 Financial Collections Specialist I

Offered award-winning collections and customer service for NetProspex accounts in a manual environment while creating significant impact on portfolio.

Key Contributions:

● Reduced >90days past due balances from 20% to < 10% through timely collection of overdue payments.

● Gained substantial recognition from Finance and Sales teams for efficient management of aged past balances in addition to regular collection activity.

Market Data Retrieval, Dun & Bradstreet – Center Valley, PA 2010 to 2015 Finance Collections Specialist I

Managed accounts in education market focused on identifying outstanding payments, maintaining accurate records, and reporting on collection activity. Emailed weekly accounts receivable spreadsheets to customers. Entered invoice information at vendor websites against purchase orders created by end users in order for remittance to occur. Key Contributions:

● Earned management appreciation for providing prompt assistance on major MDR accounts and concurrently delivering exhaustive updates for several accounts.

Additional Experience

Finance Collections Specialist I High Dollar Accounts, Dun & Bradstreet E-Licensing Financial Collections Specialist I Dun & Bradstreet Broker Finance Collections Specialist I Dun & Bradstreet Collections Administrator Dun & Bradstreet

Professional Development

Network Technologies, HTML Allentown Business School Microsoft Office Applications Certification Lehigh Valley Computer Center Data Processing & RPG - I & II Certification Bethlehem Area Vocational Technical School High School Diploma Bethlehem Catholic High School Technical Proficiencies

Microsoft Office Suite Salesforce Oracle Systems NetSuite Workday

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