Adrian J. Botham

Florida 303-***-**** adyh10@r.postjobfree.com linkedin.com/in/adrian-botham-3154519

Polycom Cisco ZOOM Crestron Client Relationship Management Customer Advocacy

Mr. Botham is a proficient telecommunications engineer with a broad range national and international experience in voice and data network support and installation. Creative customer service during catastrophic events. Strong process management skills to streamline implementations, configurations, and operations.

Professional Highlights

Troubleshooting Proficiency

Vast technical knowledge

Skilled in Maintenance and Organization

Technical Assistance

Video Conferencing

Equipment Testing

Client Support

New Technology Integration

Remote Programming

Video Streaming

Accomplishments

Resolved product issue through consumer testing

Participated in various incentive programs designed to support achievement of production goals

Trained and led technical support teams of more than 10 support specialists

Certification Summary

Advanced Level Poly Certified Engineer – Poly University, Santa Cruz, CA

Zoom Integrator

Crestron Digital Media Networking

PEXIP Administrator

Professional Experience

Remote WebEx Conference Engineer - City of Aurora

DataMan, Incorporated

November 2019 – Current

Support the City of Aurora end-users and IT support for the ongoing use of WebEx conferencing.

Provide guidance for trouble-shooting related to WebEx incidents and support for related WebEx requests.

Manage and troubleshoot WebEx conference issues.

Participates in the planning and implementation of upgrades and expansions.

Offers high-level administrative support requiring knowledge of government rules and specialized functions, such as complex calendar management, meeting scheduling/logistics, and management of remote meetings.

Unified Communications Engineer – Remote

IVCI

Hauppauge, NY - November 2018 - April 2023

Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.

Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.

Deployed Cisco devices across multiple facilities, connecting hardware to central network hubs for multi-site interconnectivity.

Learned and implemented new software testing procedures.

Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policies.

Unified Communications Video Engineer

BT Conferencing

Westminster, CO - April 2014 - November 2018

Tested and verified video network performance, reporting operational variances to appropriate personnel.

Managed video endpoints for unified communications networks, providing consistent video conferencing performance.

Maintained video infrastructure, providing administrative duties to help supervisor exploit video assets.

Tracked compliance with performance metrics such as service level agreements and mean time to repair.

Developed network video standards to foster reliable, efficient delivery of visual content via remote delivery.

Defined specifications and technical requirements for various video products for distribution to customers and internal personnel.

Communicated development efforts to internal and external stakeholders through regular progress reports.

Monitored video availability metrics, confirming uptime performance figures met with prescribed standards.

Diagnosed and resolved problems with AV equipment and media management systems.

Multimedia Systems Administrator

Centura Health

Englewood, CO - February 2008 - April 2014

Orchestrated integration and communication of software upgrades.

Detailed upcoming software upgrades and system sprints to team members.

Tested software remotely and onsite for server sets to maintain operational readiness.

Attended meetings to deliver status reports to key stakeholders.

Delivered Tier 2 and Tier 3 support for problem identification, diagnosis, and issue resolution.

Integrated and updated software products to boost system compatibility.

Developed modification program to determine compatibility with various software.

Evaluated software products to determine compatibility with existing systems.

Diagnosed and executed resolution for network and server issues.

Monitored networks and network devices to resolve technical problems quickly.

Planned and implemented upgrades to system hardware and software.

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