Teresheena Williams

Cincinnati, OH *****

adygzs@r.postjobfree.com

+1-513-***-****

My Objective is to obtain a full time/ part time position in a field that will allow me to use skills which will be utilized to meet new challenges as a dedicated team member as well as offer room for advancement and the opportunity for growth.

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Roadside Assistance Agent

AAA Club Alliance - Cincinnati, OH

December 2021 to Present

I take down information to get roadside assistance to customers who need emergency assistance. Customer Service Representative

Insight Global - Cincinnati, OH

February 2021 to April 2021

Temporary employment

Day-to-day:

The Unemployment Support Specialists will be responsible for taking inbound calls regarding unemployment applications/claims. They will handle calls regarding both initial and ongoing claims. They will also investigate and resolve issues, extend and re-open applications and follow up as needed. The Specialists will be trained through a 5 week program on internal systems and will have supervisors to assist with escalations and questions. Additional day to day responsibilities include:

• Take unemployment applications

• Review claim correspondence

• Administer pin resets as needed

• Resolve hold payment issues

• Correct application information as needed

Cashier

Burlington Stores - Cincinnati, OH

February 2020 to May 2020

I provide customer service to shoppers by checking their purchases out, performing refunds and exchanges. I stopped working there because they closed due to covid and i had to find a job working from home

Client Solutions Representative

AMERICAN HEALTH ASSOCIATES (AHA) - Cincinnati, OH

February 2019 to January 2020

I dispatched to traveling phlebotomists to facilities to draw labs as well as answer phones to put the orders in the system.

Cashier

Gabes - Cincinnati, OH

December 2017 to June 2018

I provide customer service to shoppers by checking their purchases out, performing refunds and exchanges.

Personal Care Assistant

Home Helpers - Cincinnati, OH

April 2017 to October 2017

I assist dementia patients with everyday living such as house keeping, hygiene, laundry, meal prep, and companionship.

Customer Service Representative

Kelly services - Cincinnati, OH

October 2016 to January 2017

customer service for anthem blue cross customers and data entry switch Bored operator. I answered member and non members calls and asked questions to determine what department they needed to be transferred to.

Adecco Temp

Adecco Temp - Cincinnati, OH

February 2016 to May 2016

Responsibilities

Customer service representative

Accomplishments

I had very good customer service skills

Skills Used

Customer service for fifth third accounts I answered calls from fifth third members as well ass non members determined Their needs and sent them to the correct department as well as sending out new debt cards, ordering debit cards, putting holds on lost cards, reversing fees, and helping to keep track of expenses for fifth third accounts.

Dispatcher / customer service representative

TRAK GROUP/AAA Allied Group - Cincinnati, OH

August 2015 to December 2015

Dispatch call to AAA clubs and facilities that assist in the roadside assistance area.i kept members updated of estimated time of arrival for service.

• Make sure AAA members are provided great service in a timely and efficient manner. I recorded services provided in the system to ensure payment for the facility who provided the service to the AAA member.

Customer Service

Remke Markets - Cincinnati, OH

March 2013 to September 2015

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

• Greet customers entering establishments.

• Issue receipts, refunds, credits, or change due to customers.Responsibilities cashier customer service and bookkeeping

Accomplishments

i won a award for great customer service twice in the same year and moved up to positions in the same year as well

Skills Used

counting money doing money gram and money order transactions also lottery machine transactions Sales Associate

Macy's - Cincinnati, OH

November 2010 to January 2011

Sales Associates

• Advised customers on utilization and care of merchandise

• Provided advice to clients regarding particular products or services

• Explained the use and advantage of merchandise to customers Cashier

Kroger Stores - Cincinnati, OH

April 2010 to August 2010

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

• Greet customers entering establishments.

• Issue receipts, refunds, credits, or change due to customers. Education

Certification in Graduate

ICDC College - San Francisco, CA

2014 to May 2015

Skills

• English

• Computer literacy

• Typing

• Dementia care

• 10 key typing

• Accounting

• Anatomy knowledge

• Customer service

• CPT coding

• Data entry

• Medical terminology

• Medical billing

• Bookkeeping

• Cashiering

• Medical office experience

• Dispatching

• ICD-9

• Filing

• Meal preparation

• Laundry

• Food preparation

• Windows

• Microsoft Outlook

• Sales

• EMR systems

• Microsoft Excel

• Computer operation

• Microsoft Powerpoint

• Microsoft Word

• Cleaning

• HCPCS

Certifications and Licenses

driver's license

Assessments

Customer Focus & Orientation — Highly Proficient

July 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Call Center Customer Service — Completed

July 2019

Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Completed

Medical Receptionist Skills — Highly Proficient

June 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Attention to Detail — Familiar

December 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Familiar

Verbal Communication — Highly Proficient

June 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Basic Computer Skills: PC — Completed

June 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Completed

Customer Focus & Orientation — Highly Proficient

February 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Medical Receptionist Skills — Highly Proficient

June 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Direct Care — Proficient

October 2019

Showing sensitivity and enthusiasm while providing care to patients. Full results: Proficient

Work Style: Conscientiousness — Highly Proficient

March 2020

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient

Call center customer service — Proficient

July 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Home health aide skills — Familiar

June 2021

Providing care to patients in a home setting

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS AND QUALIFICATIONS:

• Medical Insurance Forms

• Medical Office Procedures

• Medical Billing Procedures

• Charge Slip/Encounter Forms

• HITECH, IT/HIT, and EMR

• General Office Skills

• Microsoft Word

Outlook/PowerPoint Excel

• Bookkeeping

• Applied Accounting

• Alpha-Numeric Filing Procedures

• Appointment Scheduling

• Insurance Coding (ICD-9/CPT/HCPCS

• Typing 45wpm/10 key by touch

• Filing, faxing, e-mailing

• Anatomy/Medical Terminology

• Microsoft Windows

• Internet Search

• Pro-software

• HIPPA

Contact this candidate