Customer Service High School

Location:

Orlando, FL

Posted:

July 23, 2023

Contact this candidate

Resume:

SHARNISE L. WILSON

**** ****** **** **

Apt ***

Orlando, FL 32808

Phone: 407-***-****

Alt Phone: 321-***-****

***************@*****.***

Objective

To be employed with by an establishment, where I can utilize and enhance my skills and abilities as a productive employee; with opportunities for enhancement, and growth in the company.

Ability Summary

Experience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints. I am able to multi task and take on many positions with customers. Keeping Work area clean and safe. I can lift 25 pounds (ca. 11 kg) and over. My availability is open nights and weekends, but I do prefer to work days.

Employment History

Vacation Sales

01/2021 - 01/2021 Explore Resorts 2295 south hiawassee rd Orlando fl 32835 suite 208, Orlando, FL

My job performance is to sale vacation packages, So I have to adapt to each customer, take credit card or form of payment. Really easy job. I love it. CSR

06/2017 - 06/2019 Sephora 4200 Conroy Rd # H-224,

Orlando, FL

My job duties consist of helping clients with complaints, helping clients with specific needs in Sephora products in make up, or Skin care. I was assigned to provide refunds, reshipping of order, tracking orders, and account maintenance. Customer Service Agent

11/2017 - 06/2019 Credit Karma 850 E Altamonte dr, Altamonte, FL

The position I held at Credit Karma was to help clients a very broad understanding of why credit score may have increased or decreased.

Customer Service Agent

Created with EO.Pdf for .NET trial version. https://www.essentialobjects.com. 11/2017 - 06/2019 The New York Times 850 E Altamonte dr, Altamonte Springs, FL

My job was to assist customers with subscriptions online and actual paper. I was a phone, email and chat specialist. I also was assigned to help with billing and generate billing cycle, help with online account assistance, handle complaints, cancel subscriptions.

Data Entry Associate

11/2014 - 12/2015 Connections 5395 S John Young Pkwy, Orlando, FL

In customer care, we deal with customer complaints. My job was to take a report, issue a case number out and direct the complaints to the right department. The calls were inbound only for Mass Health, so we only dealt with customer complaints the state of Massachusetts.

Personal Assistant

06/2009 - 12/2009 World Health Wellness 927 S Goldwyn Ave # 220, Orlando, FL

My job duties were the following, Assist in opening office and the closing of the office, Conduct and attend staff meetings, Call client to confirm or cancel appointments, Take messages, Route multi line telephones, Maintain relationship with client, make executive decision, Move/Lift heavy objects, Market, Use health sanitation standards, Follow patient/client care procedures, Prepare daily report to Management/Doctor Education History

Issuing Institution Location Degree Received Course of Study Dr Phillips High

School

Orlando,

High School

Diploma

General High School

Curriculum

Certification Title Issuing Organization Completion Date Honors & Activities

Several speeches, debate, and journalism awards in both high school and college. Photography club, school, gospel choir, and maintaining a job was hard to do especially as a child. These are just a few of the highlights in my life and, I wouldn't change any of them if had to start over again.

Additional Information

Created with EO.Pdf for .NET trial version. https://www.essentialobjects.com. Detailed References

Camille Thomas, Manager

Mustard Seed

Orlando, FL 32811

321-***-****

Supervisor reference known for 5 year(s).

Sharon Only, Manger

Universal Studios Florida

4829 Shoshone street

Orlando, FL 32819

407-***-****