Customer Service Sales Associate

Tiffany R Radford

**** ************ ***** ******

Rock Hill, SC 29732 803-***-****

adygzk@r.postjobfree.com

Objective: To obtain a position in a customer service atmosphere that will allow me to utilize my customer service skills in an environment that provides professional growth and advancement.

Professional Skills

Excellent communication and interpersonal skills

Proficient in CRM software (e.g., Salesforce, HubSpot)

Strong problem-solving and decision-making abilities

Self-motivated and able to work independently

Effective time management and organizational skills

Work Experience

Maxabilities June 2021-January 2023

York, SC. DSP

Provided direct support and care to individuals with intellectual and developmental disabilities.

Assisted clients in daily activities, including personal hygiene, meal preparation, medication administration, and transportation.

Developed and implemented personalized care plans, ensuring individualized support and promoting independence.

Monitored and documented clients’ progress, behaviors, and health status, maintaining accurate records.

Collaborated with interdisciplinary teams, including healthcare professionals, therapists, and family members, to optimize clients’ well-being and quality of life.

Responded to emergency situations promptly and effectively, ensuring the safety and welfare of clients.

Demonstrated empathy, patience, and strong communication skills in fostering a positive and inclusive environment for clients.

Strong Fitness May 2005 – June 2015

Rock Hill, SC Personal Assistant

Works closely with the owner in all aspects of business

Schedule and maintain appointments, manages emails and faxes on behalf of trainer

Builds and maintain customer relationships by handling questions and concerns with speed and professionalism

Responsible for collecting both current and past due payments. Prepare and handle bank deposits.

Monitors accounts for accuracy and efficiency

Assisted customers in resolving product-related issues, providing exceptional service and maintaining high customer satisfaction.

Managed a high volume of customer inquiries through phone, email, and chat support.

Utilized CRM software to document customer interactions and track cases through to resolution.

Wal-Mart September 2013 - February 2014

New Port, SC Sales Associate

Provided honest and positive feedback regarding products that best fit customers’ needs.

Helped customers locate merchandise and other direct inquires

Ensured merchandise was in respective areas at all time

Knowledgeable about the benefits and uses of products

Handled sales transactions via cash, check, and credit

Handled incoming calls as a switchboard operator

Maintained a safe and clean work environment

Replenished stock as merchandise handler

EDUCATION

2000 Chester Senior High School

Diploma Chester, SC

References available upon request

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