Customer Service Store Manager
Resume:
Simultaneous Translation
University Of Foreign Languages
Astrakhan, Russia
**********@*****.***
Ave Maria, FL 34142
Skills
Outstanding communication
skills
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• Staff training and development
• Inventory management
Employee supervision and
motivation
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Education And Training
Accomplished retail professional with a successful track record overseeing daily business operations and ensuring financial success in a company. Givenchy - Assistant Store Manager
Aventura, FL
04/2021 - Current
Givenchy Saks - Store Manager
Bal Harbour, FL
04/2019 - 07/2020
Tod's - Selling Supervisor
04/2015 - 04/2019
Charlotte Olympia - Selling Supervisor
Miami, FL
02/2014 - 04/2015
Anastasia Cruz
Summary
Experience
Provided mentorship for 6 employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
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• Implemented strategies for the financial success of the boutique Assisted the team in all areas of boutique operations: floor supervision, inventory management, active selling, scheduling, payroll, customer service management, visual merchandising assistance
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Managed and coached team of 3 associates with KPI, DNA, selling training programs, ensured evaluating performance and enforcing disciplinary actions.
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Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
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• Oversaw all store operations,executed payroll, completed schedule for the staff.
• Executed action plans and all company financial reports. Generated effective sales strategies and taught new employees company's procedures and policies.
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Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
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Achieved sales goals and business objectives by continuous self development and motivating staff with excellent performance results.
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Connected with customers daily to understand needs, provide assistance and collect feedback to optimize sales results and operations.
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Mentored employees and instructed on management of complicated sales and complex issues.
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PRADA - Customer Service
Miami, FL
10/2012 - 02/2014
• Achieved sales goals on a regular basis.
• Ensured all operational tasks were completed efficiently. Assisted the team in all areas of performance including selling, operations, customer service.
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